latasha franklin4 reviewsTotal number of Google reviews latasha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNoah did a good job delivering my dryer.
Choice Rentals
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%91+57.8Reliability 28%86+24.3Replies to reviews 8%11+0.9Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 34 dishwasher repair servicesPosition by Experts Score among all companies we track in this category. · better than 45%
4.8 ★★★★★ 309 Google reviews · 24 photos
93%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
16%reviews answered by the owner
Oct 2026latest review
Choice Rentals at a glance
Customers frequently praise the professional delivery, assembly, and setup services, noting that staff communicate effectively and ensure items are placed correctly before leaving. Recurring themes include punctuality, friendly interactions, and affordable pricing for home goods. However, lower-rated reviews criticize inconsistent payment policies, aggressive collection tactics, and unprofessional behavior during disputes, suggesting a disconnect between delivery staff and management regarding customer service standards.
- Google rating: 4.8 out of 5 from 309 reviews (93% five-star).
- Reviews on this page: 309 Google reviews (253 with written comments, 11 with photos).
- Owner responses: the business replied to 16% of reviews.
- Most recent review: October 26, 2026.
- Service: Dishwasher Repair Service serving Decatur, Alabama.
Data from Google, last updated October 28, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Choice Rentals: 91/100 on this factor. Category median: 86.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Choice Rentals: 86/100 on this factor. Category median: 81.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Choice Rentals: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Choice Rentals: 11/100 on this factor. Category median: 87.F
11
Bar = this company · dark tick = category median.
Star ratings
309 Google reviews we collected
- 5 stars28893%
- 4 stars52%
- 3 stars21%
- 2 stars10%
- 1 star134%
Praise vs complaints
Phrases our text analysis found in 253 written reviews
- Praise26096%
- Complaints104%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude8331%
- Quality & results6323%
- Speed & response4717%
- Would recommend4517%
- Price & value207%
- Communication114%
- Honesty & trust10%
What customers talk about
We read 253 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Noah & Tyler did an outstanding job very professional, installed accurately, and also made sure things were working properly and that I knew how to us…”
“Jesse is extremely unprofessional and completely disorganized.”
“Noah and Danny delivered our kids bunk beds and they did an awesome job!”
“Horrible attitudes since JP left.”
“Noah and Ben did a quick and phenomenal job installing my washer and dryer.”
“I would definitely shop with Renters Choice again and highly recommend them!”
“Overall, I would not recommend dealing with Jesse at all unless you’re okay with poor communication, double standards, and unprofessional behavior.”
“they have very affordable prices that would fit your budget Danny and Noah was friendly when they arrive and they but your furniture together fast and…”
“Noah was professional, communicated well, and even called before arriving to make sure I would be home.”
“They was very upfront about good business very good customer service that I recommend people to try them out.”
People customers mention
- Lorenzo 43 reviews
- Danny 21 reviews
- Doug 17 reviews
- Tyler 14 reviews
- Noah 9 reviews
- Dre 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Teidra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Noah & Tyler did an outstanding job very professional, installed accurately, and also made sure things were working properly and that I knew how to use the equipment.
Caleb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Noah and Ben did a quick and phenomenal job installing my washer and dryer. Very pleased!
Nikki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great products and service.. Big thank you to Noah and Austin!! Listened well and followed instructions.. Thank you guys again
Monica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great experience with Choice Rentals! The entire process was easy, simple, and stress-free. Noah was professional, communicated well, and even called before arriving to make sure I would be home. I really appreciate the great customer service from start to finish. I would definitely shop with Renters Choice again and highly recommend them! ⭐️
Julissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Noah and Danny delivered our kids bunk beds and they did an awesome job! They set it up where we needed it with no problem. Great customer service, highly recommend!
Phillip2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Danny and Noah did a fantastic job. I think they deserve a raise everything was placed where it needs to be. No questions need to be asked. They did fantastic
Photos
Customer reviews
4.8 ★★★★★ 309 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Teidra Mccall6 reviewsTotal number of Google reviews Teidra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNoah & Tyler did an outstanding job very professional, installed accurately, and also made sure things were working properly and that I knew how to use the equipment.
Caleb Harris4 reviewsTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNoah and Ben did a quick and phenomenal job installing my washer and dryer. Very pleased!
Nikki Owens2 reviewsTotal number of Google reviews Nikki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat products and service.. Big thank you to Noah and Austin!! Listened well and followed instructions.. Thank you guys again
quelinrandolph1 reviewTotal number of Google reviews quelinrandolph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlenoah and ben delivered my mattress they were great
Monica Montelongo (Moni)3 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience with Choice Rentals! The entire process was easy, simple, and stress-free. Noah was professional, communicated well, and even called before arriving to make sure I would be home. I really appreciate the great customer service from start to finish. I would definitely shop with Renters Choice again and highly recommend them! ⭐️
Samuel Gewin3 reviewsTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNoah was a great tech! Thanks for your help, hope you stay safe! 😎
Julissa Moya1 reviewTotal number of Google reviews Julissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNoah and Danny delivered our kids bunk beds and they did an awesome job! They set it up where we needed it with no problem. Great customer service, highly recommend!
Phillip Fuqua2 reviewsTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDanny and Noah did a fantastic job. I think they deserve a raise everything was placed where it needs to be. No questions need to be asked. They did fantastic
Chele Louthan1 reviewTotal number of Google reviews Chele has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNoah and Danny delivered my new bed when scheduled. They set everything up with the friendly professionalism that I’ve come to expect from Choice Rentals. Every time I’ve made a purchase from here, every aspect has been nothing but friendly and professional - they strive to not just to have you as a customer but to KEEP you as a customer for any future needs you may have - something that seems to be becoming rarer and rarer these days. I know I’ll be coming back whenever I have need of something they can supply!
Business details
- Address: 935 B Wimberly Dr SW, Decatur, AL 35603
- Phone: (256) 686-4006
- Website: choicerentalsal.com
- Service area: Decatur, AL