Analyzing 10,161,41810.2M ReviewsFor 28,81228.8K Experts

Experts Reviews · Company report
Chris Appliance Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty52−4.8Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE

Chris Appliance Company

Arlington, TN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 16 appliance installation · 4.7★ from 64 Google reviews

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Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Chris Appliance Company is better than 83% of appliance installation.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Chris Appliance Company is better than 68% of appliance installation.B
68
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Chris Appliance Company is better than 52% of appliance installation.C
52
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Chris Appliance Company is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Chris Appliance Company is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Chris Appliance Company is better than 41% of appliance installation.C
41

Reviews for your job

Customers hired Chris Appliance Company for 6 kinds of job.

Chris Appliance Company for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$385

All 2 Google reviews tagged “Refrigerator/freezer repair”

Allan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

We paid this company $90 for a service call to look at our refrigerator. Chris came out, looked at our fridge, said he would order a part to fix it and apply the $90 to our repair bill. After not hearing anything, we tried to contact Chris for nearly two months with zero response. We hired another company and I guess we are out $90

Refrigerator/freezer repair− Responsiveness
George1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome service. Thanks Chris

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism

Price

$186-36% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dryer repair6$227–$359
Washing machine repair2$253–$392
Washer/dryer repair2—
Refrigerator/freezer repair2$139–$385
Oven repair2$201–$448
Refrigerator repair2$201–$705

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