Eves Shepherd6 reviewsTotal number of Google reviews Eves has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlenever open when I come by.
CHRIS’ GUITAR SHOP
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%52+12.6Value 14%100+14.1Replies to reviews 7%23+1.6Momentum penalty99−0.1Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#135 of 151 music lessonsPosition by Experts Score among all companies we track in this category. · better than 11%
4.7 ★★★★★ 110 Google reviews · 24 photos
92%five-star reviews
4.69★last 12 monthsAverage stars on reviews from the last 12 months only.
9.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
22%reviews answered by the owner
Oct 2026latest review
CHRIS’ GUITAR SHOP at a glance
Customers frequently describe the shop as efficient, friendly, and knowledgeable, noting that repairs like restringing and pickup swaps are often completed quickly. Staff members are praised for explaining issues clearly and recommending necessary work over unnecessary expenses. However, several low-star reviews allege that the owner was rude or aggressive toward customers and bystanders, while others complained about difficulty finding the shop open during business hours.
- Google rating: 4.7 out of 5 from 110 reviews (92% five-star).
- Reviews on this page: 110 Google reviews (93 with written comments, 13 with photos).
- Owner responses: the business replied to 22% of reviews.
- Most recent review: October 10, 2026.
- Service: Music Lesson serving Pomona, California.
Data from Google, last updated November 1, 2026.
Score profile vs other music lessons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CHRIS’ GUITAR SHOP: 65/100 on this factor. Category median: 92.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CHRIS’ GUITAR SHOP: 52/100 on this factor. Category median: 93.C
52
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CHRIS’ GUITAR SHOP: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CHRIS’ GUITAR SHOP: 100/100 on this factor. Category median: 91.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CHRIS’ GUITAR SHOP: 99/100 on this factor. Category median: 100.A
99
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CHRIS’ GUITAR SHOP: 23/100 on this factor. Category median: 47.D
23
Bar = this company · dark tick = category median.
Star ratings
110 Google reviews we collected
- 5 stars10192%
- 4 stars00%
- 3 stars11%
- 2 stars11%
- 1 star76%
Praise vs complaints
Phrases our text analysis found in 93 written reviews
- Praise13995%
- Complaints75%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4430%
- Would recommend2819%
- Quality & results2416%
- Speed & response1812%
- Price & value1712%
- Honesty & trust85%
- Communication75%
What customers talk about
We read 93 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was incredibly friendly, patient, and very knowledgeable.”
“This is the most unprofessional business I have ever visited.”
“Highly recommend this shop to anyone needing guitar repairs or advice—you’ll be in great hands!”
“Can't recommend this place enough if you want some worn done on your electric.”
“They fixed the problem but it went out again mid show so I took it back and they held on to it and got it right at no additional cost.”
“Found Chris’s guitar shop after a quick google search and couldn’t be happier.”
“His pricing is more than fair and reasonable for the work that was done!”
“You can tell he genuinely cares about helping his customers.”
“He fixed it perfectly and took the time to explain what caused the issue and what my son should do moving forward to prevent it from happening again.”
People customers mention
- Strat 4 reviews
- Stratocaster 4 reviews
- Butter 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Johnathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Helped me out in an emergency right before a gig. They fixed the problem but it went out again mid show so I took it back and they held on to it and got it right at no additional cost. Excellent work, would absolutely return
MichaelLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We stopped in a few weeks ago after needing some strings replaced on our guitar. Found Chris’s guitar shop after a quick google search and couldn’t be happier.
michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
What a cool shop. We stopped in to get our guitar fixed and the issue turned out to be more nuanced then anticipated. They worked hard to make the guitar as good as new and we couldn't be happier. This is our new guitar spot from now on.
chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Probably the best guitar shop i've been too, service was super chill and I was in and out in about 30ish minutes for a repair on my fender acoustic. Bring your stuff here if you want it to be handled with care.
Nicole9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I had a great experience at this guitar repair shop. We’ve taken my son’s guitar to Guitar Center multiple times and paid out of pocket each time, but the issue kept coming back over and over again. When we brought it here, the owner took one look at the guitar and immediately knew exactly what was wrong. He fixed…
Brianna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Went in for a restring on my guitar and was taken care of by the owner, Chris, who was very friendly and knowledgeable about all things guitar! He quickly restrung my guitar and made me feel like we were old friends while he chatted and worked. Overall was very welcoming and I highly recommend coming here for any guitar repairs!
Photos
Customer reviews
4.7 ★★★★★ 110 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Johnathan Mayer2 reviewsTotal number of Google reviews Johnathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelped me out in an emergency right before a gig. They fixed the problem but it went out again mid show so I took it back and they held on to it and got it right at no additional cost. Excellent work, would absolutely return
Michael VasquezLocal Guide · 22 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe stopped in a few weeks ago after needing some strings replaced on our guitar. Found Chris’s guitar shop after a quick google search and couldn’t be happier.
michael1 reviewTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat a cool shop. We stopped in to get our guitar fixed and the issue turned out to be more nuanced then anticipated. They worked hard to make the guitar as good as new and we couldn't be happier. This is our new guitar spot from now on.
chris vasquez1 reviewTotal number of Google reviews chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProbably the best guitar shop i've been too, service was super chill and I was in and out in about 30ish minutes for a repair on my fender acoustic. Bring your stuff here if you want it to be handled with care.
Response from the owner · 4 months ago
Thank you for coming in.
Nicole Solis9 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience at this guitar repair shop. We’ve taken my son’s guitar to Guitar Center multiple times and paid out of pocket each time, but the issue kept coming back over and over again. When we brought it here, the owner took one look at the guitar and immediately knew exactly what was wrong. He fixed it perfectly and took the time to explain what caused the issue and what my son should do moving forward to prevent it from happening again. He was incredibly friendly, patient, and very knowledgeable. You can tell he genuinely cares about helping his customers. The service was excellent from start to finish. Highly recommend this shop to anyone needing guitar repairs or advice—you’ll be in great hands!
Brianna Millan2 reviewsTotal number of Google reviews Brianna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent in for a restring on my guitar and was taken care of by the owner, Chris, who was very friendly and knowledgeable about all things guitar! He quickly restrung my guitar and made me feel like we were old friends while he chatted and worked. Overall was very welcoming and I highly recommend coming here for any guitar repairs!
Delta Exprezz1 reviewTotal number of Google reviews Delta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat atmosphere love the vibes Chris and his wife awesome folks
Response from the owner · 7 months ago
Kind words from a kind man. Thx for allowing us to work on ur guitar.
Eiad Alhamed1 reviewTotal number of Google reviews Eiad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOne of the few shops that are honest and actually care about guitars. I brought my newly-purchased guitar that needed a set up, and he recommended to start with a truss rod adjustment and see if that makes the guitar smoother to play rather than go all in with a bunch of unnecessary expensive work. Something a lot of other shops would try to do. Honesty is hard to find these days so this place is a catch imo.
Response from the owner · 8 months ago
Thank you for allowing us to work on ur instrument. You are welcome here anytime.
deborah callejas5 reviewsTotal number of Google reviews deborah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service. Chris was so helpful, he fixed and showed my daughter everything that was wrong with her guitar. It was really messed up, he got to work right away rewired the entire thing. got it back the same day. He even sent me link to things I can purchase online to help her get the best set up. Got a loyal here. So lucky to have found him amd his shop.
Response from the owner · 8 months ago
Thx for allowing us to get her dialed in!
Business details
- Address: 178 W 3rd St, Pomona, CA 91766
- Phone: (909) 766-8311
- Website: chrisguitarshopusa.com
- Service area: Pomona, CA