Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
Customers frequently praise the shop for professional technicians, quick service, and clear communication that includes detailed explanations and photos. Many reviewers highlight affordable pricing compared to dealerships and note the convenient shuttle service. However, some low-star reviews criticize high diagnostic fees, perceived price gouging on repairs, and instances of rude or combative interactions when customers declined recommended work or requested second opinions.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
Bar = this company · dark tick = category median.
1,350 Google reviews we collected
Phrases our text analysis found in 1,109 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone here was extremely professional, attentive, and great at what they do.”
“I chose the life time warranty because I wanted the part covered more than labor and he literally tried to bite my head off with his aggressive rude behavior.”
“Great service, fantastic communication through and along the way!”
“What happened later with the Christian brother employee Cameron was horrible.”
“From start to finish, he was incredibly attentive, fast, and professional.”
“Everything was fine, until I realized my tire (the one with the replaced wheel) started to slowly deflate a day after.”
“Highly recommend speaking with Mark he was very helpful!”
“Stay clear, they're not very Christian 👎NEVER AGAIN 👎👎👎👎👎👎”
“He walked me through exactly what my car needed without any pressure.”
“The staff was super friendly, the atmosphere comfortable and the service was finished in a reasonable time and also very affordable.”
“Over charge then offer to discount 10% if you write a 5 star review.”
“Between the genuinely educated technicians and the speedy shuttle service they provide.”
“Absolute scam of an auto shop.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Christian Brothers Automotive for 8 kinds of job. Pick one to see what they paid and said.
Went in for an alignment and discovered the front tire was worn out. The inspection was fast and professional as usual. Friendly, professional, and quick service.
Between the genuinely educated technicians and the speedy shuttle service they provide. I will definitely keep bringing my vehicles back to Christian Brothers.
Everyone here was extremely professional, attentive, and great at what they do. Couldn’t say a single bad thing about this place and the people that work here!
Great service, fantastic communication through and along the way!!! Kind and professional staff.
Had a great experience servicing my truck fuel intake system. Complementary drinks and snacks are a plus!
The staff was super friendly, the atmosphere comfortable and the service was finished in a reasonable time and also very affordable.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 105 | — |
| General repairs & maintenance | 105 | — |
| Wheel alignment | 61 | — |
| Brakes | 45 | — |
| Auto engine diagnostic | 43 | — |
| Vehicle Inspection | 36 | — |
| Auto maintenance | 33 | — |
| Engine repair | 30 | — |
4.8 ★★★★★ 1,350 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service and great price!
Reagen, thank you for acknowledging our service and sharing your positive experience with us. Your satisfaction means a lot to our team. Gratefully, Christian Brothers Fayetteville
Went in for an alignment and discovered the front tire was worn out. The inspection was fast and professional as usual. Friendly, professional, and quick service.
Khoshee, we're grateful to know that our speedy and professional inspection met your expectations. Your recognition of our friendly and efficient service truly means a lot to us. Gratefully, Christian Brothers Fayetteville
Between the genuinely educated technicians and the speedy shuttle service they provide. I will definitely keep bringing my vehicles back to Christian Brothers.
Phoenix, we're glad to hear that our knowledgeable team and shuttle service have made your visits enjoyable. We appreciate your trust and look forward to assisting you next time. Gratefully, Christian Brothers Fayetteville
Great shop with quick service
Jay, thank you for appreciating our efficient service. Your satisfaction is important to us. Gratefully, Christian Brothers Fayetteville
Did a good job of covering warranty work. Good communication.
Stan, we're thankful for your kind feedback on our communication and handling of your warranty work. Your satisfaction is important to us. Gratefully, Christian Brothers Fayetteville
I know they're doing a labor 👍 I got mine 🙂
Dylan, thank you for your review. Your feedback is appreciated, and we're here to assist you whenever needed. Gratefully, Christian Brothers Fayetteville
Best Automotive shop in NWA.
Charlie, thank you for recognizing us as the best automotive shop in NWA. Your support means the world to our team. Gratefully, Christian Brothers Fayetteville
Everyone here was extremely professional, attentive, and great at what they do. Couldn’t say a single bad thing about this place and the people that work here!
Thank you for acknowledging our team's professionalism and attentiveness. Your satisfaction is incredibly valuable to us. Gratefully, Christian Brothers Fayetteville
Great service, fantastic communication through and along the way!!! Kind and professional staff.
We appreciate your kind words about our communication and service. Thank you for recognizing our team's professionalism and kindness. Gratefully, Christian Brothers Fayetteville
Had a great experience servicing my truck fuel intake system. Complementary drinks and snacks are a plus!
Josh, we're thrilled to know you had a great experience with your truck's fuel intake system service and appreciated the complimentary drinks and snacks. Your satisfaction is important to us. Gratefully, Christian Brothers Fayetteville.
Analyzing 8,054,6608.1M ReviewsFor 22,84422.8K Experts
