Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Christian Brothers Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Christian Brothers Automotive

Fayetteville, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 128 tire shops · 4.8★ from 1,350 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive is better than 82% of tire shops.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive is better than 72% of tire shops.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive is better than 94% of tire shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive is better than 96% of tire shops.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive is better than 90% of tire shops.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive is better than 100% of tire shops.A
100

Reviews for your job

Customers hired Christian Brothers Automotive for 8 kinds of job.

Christian Brothers Automotive for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Engine repair” · showing 20

John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Had my Lincoln towed here for a second quote from another auto shop that wanted 5400.00. CBA quoted less than 1/2 the price and a total different diagnosis. Glad I took AAA'S recommended advice. I would recommend, and thank you Mark.

Reasonable priceEngine repair
JosephLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

John was great! He kept us up to date with the status of the inspection, parts orders, and repairs. K. Poplin, the technician, did an excellent job on the repairs. We will definitely recommend Christian Brothers Automotive to others, and we will be coming back when we need our cars worked on.

General repairs & maintenanceElectricalEngine repair
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I went in for diagnostic testing. They found the issue some expected, a couple not. CBA reached out to the warranty company. The warranty company initially didn’t want to pay their portion and kept postponing by requesting more documentation from myself and the shop. CBA never gave up and went to bat with the…

Great priceExhaustAuto exhaust system repairAuto engine diagnostic
Aurora7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★

I am new in town, so when I got an oil change at Valvoline and a worker there noticed my engine was leaking oil, I asked where I should take my car to get fixed. He recommend Christian Brothers Automotive, so I took my car there for an inspection. I found out my oil was leaking in multiple places. The communication…

Auto engine diagnosticAuto brake repairEngine repair
KeithLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time, and I was very pleased with hospitality and service. Now they have me as a consistent customer. Their service report is objective and very well reported with pictures, statements and links to deeper explanation online. At this time I highly recommend CB for you auto repairs with clear outcomes.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Justin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are awesome!! Very welcoming and friendly. Very professional! Would definitely recommend!!

Auto maintenanceAuto engine diagnosticEngine repair
Connie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, fair price, customer service like it used to be! Great environment. I will be back!!

Engine repairVehicle Inspection
Gregory7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They did excellent, were very thorough, polite, and very communicative.

A/C installation & repairAuto brake replacementAuto maintenance
Kalisha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chris and Michael were all great. They treated me and my car with so much professionalism and respect. I will definitely be back.

Engine repair
NickieannLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best customer service in town!

Engine repair
Real5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They figured out why my engine light kept coming on and it Cost me less than $100. Two other garages charged me that just to clear the codes but not fix it.

Engine repair
Xingang5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I really like the experience of having my car repaired at Christian Brothers. The staff were so kind and responsive to my requests and questions. The shuttle service was also great which was so convenient. I would definitely recommend CB to anyone who is looking for a reliable and quality service for their loved cars.

Engine repair+ Punctuality+ Quality+ Professionalism
chefbeth063 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recommend Christian Brothers Automotive because they are extremely knowledgeable and honest. If your car does not need a service, they will tell you! I really appreciate that. Their communication is fantastic. They are a good trustworthy company and I enjoy doing business with Christian Brothers Automotive.

A/C installation & repairAir & cabin filter replacementBattery+ Punctuality+ Quality+ Professionalism
DaltonLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Better service than anything I've experienced with dealerships or 3rd party.

BrakesAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This place is great! After several bad experiences at a local major auto dealership I researched Christian Brothers and I’m glad I did. Customer service is great, repair work was done well the first time, and they looked for ways to save me money. Do yourself a favor and check them out.

Auto engine diagnosticEngine repairOil change+ Punctuality+ Quality+ Professionalism
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great overall experience and value. The online tools for communication were awesome and they were very transparent in diagnosing a fuel issue on my diesel truck. Definitely the place to take your car or truck for service.

Engine repair+ Punctuality+ Quality+ Professionalism
Stan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Engine repair
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto A/C rechargeAuto brake repair
Ethan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto battery replacementBatteryEngine repair
Santiago13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto battery maintenanceAuto maintenance

Show more engine repair reviews (10 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 49%Overpriced 7%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change105—
General repairs & maintenance105—
Wheel alignment61—
Brakes45—
Auto engine diagnostic43—
Vehicle Inspection36—
Auto maintenance33—
Engine repair30—

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