Analyzing 8,120,1708.1M ReviewsFor 22,94822.9K Experts

Experts Reviews · Company report
Christian Brothers Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%72+17.5Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty94−0.6Momentum penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Christian Brothers Automotive

Fayetteville, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #63Position by Experts Score among all companies we track in this category. of 128 tire shops · 4.8★ from 1,350 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive is better than 82% of tire shops.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive is better than 72% of tire shops.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive is better than 94% of tire shops.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive is better than 96% of tire shops.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive is better than 90% of tire shops.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive is better than 100% of tire shops.A
100

Reviews for your job

Customers hired Christian Brothers Automotive for 8 kinds of job.

Christian Brothers Automotive for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.105
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 55
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 105 Google reviews tagged “Oil change” · showing 20

C5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Everyone here was extremely professional, attentive, and great at what they do. Couldn’t say a single bad thing about this place and the people that work here!

Great priceOil change
Avery2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mark was great!!! Everyone always helpful!

Great priceTiresOil change
Heydi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a fantastic experience getting my vehicle serviced here, thanks to Mark. From start to finish, he was incredibly attentive, fast, and professional. He walked me through exactly what my car needed without any pressure. It is hands down the best customer service in town. I will definitely be back!

Great priceOil change
Cheyenne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mark was awesome and really helpful! 10 out of 10 recommend!

Oil change
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

always quality service! thank you mark!

Great priceOil change
Haley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent experience here today. I needed an oil change, tire rotation, and a couple of new air filters. The team was fast, professional, and went above and beyond to work with me on the final cost to make sure I could get everything done without breaking the bank. Really appreciate a shop that genuinely cares about its customers. I'll be back!

Great priceAir & cabin filter replacementTire rotationsOil change
Madison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Mark was very helpful with making sure my car was serviced well and being so friendly to myself and my son!

Air & cabin filter replacementOil change
Skyler2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I talked to Mark on the phone this morning and he was able to get my car seen in about 45 minutes. I thought he was very nice and made sure I understood the kind of maintenance my used car would need soon. Very pleasant experience

Reasonable priceAir & cabin filter replacementOil change
Jonathan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great place to go if you want to contribute to your car lasting for years! High quality service comes at a higher price but completely worth the investment! Mark treated me very well and am super thankful for this experience, will be coming back next time I need a fix!

Reasonable priceTiresGeneral repairs & maintenanceSteering & suspension replacement
AdamLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service and friendly customer service from the team on Joyce street in Fayetteville! I would highly recommend there services for all your vehicle needs!

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Awesome service and they have a shuttle to take you wherever you need to go while waiting on your car. Responsible pricing and quick service. Make an appointment as it will be quicker.

Reasonable priceTire rotationsOil change
AmberLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazing customer service! Brent sat on hold for at least 30 minutes getting an approval from my fleet company but got the service started so I wouldn’t have to wait any longer than necessary. 10/10 recommend

Tire rotationsOil change
Jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I called last minute for an oil change and Christian Brothers got me in and out super quick. Great service and nice people. I will be getting my oil changed here from now on.

Reasonable priceTire rotationsOil change
ScottLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Brought my Atlas in for an oil change and transmission service and had a great experience.

TransmissionOil change
Ruby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I brought my 2010 BMW X5 (aka Bessie) in to get an oil change. Scheduling was very easy and the staff were so welcoming and friendly! Great pricing too. Honestly it was better priced than when I had to take Bessie to one of those quick “in and out” oil change places. And it was about the same about of time too.…

Great priceOil change
Aleah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Very nice and helpful! Very thorough and helped me walk through everything!

Reasonable priceOil change
allisson1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Second time coming, brought my Audi in for a oil change first time and was done quick and at a affordable price came onces again for my truck and was done even quicker love the environment here.

Great priceAuto maintenanceOil change
Caden3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

“Came in for a quick oil change and they did great. Enjoyed a free Coke while I waited in the lobby.”

Great priceOil change
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I went in for diagnostic testing. They found the issue some expected, a couple not. CBA reached out to the warranty company. The warranty company initially didn’t want to pay their portion and kept postponing by requesting more documentation from myself and the shop. CBA never gave up and went to bat with the…

Great priceExhaustAuto exhaust system repairAuto engine diagnostic
Aurora7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★

I am new in town, so when I got an oil change at Valvoline and a worker there noticed my engine was leaking oil, I asked where I should take my car to get fixed. He recommend Christian Brothers Automotive, so I took my car there for an inspection. I found out my oil was leaking in multiple places. The communication…

Auto engine diagnosticAuto brake repairEngine repair

Show more oil change reviews (85 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 49%Overpriced 7%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change105—
General repairs & maintenance105—
Wheel alignment61—
Brakes45—
Auto engine diagnostic43—
Vehicle Inspection36—
Auto maintenance33—
Engine repair30—

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