Experts Reviews · Company report
Christian Brothers Automotive Hill Country Village logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Christian Brothers Automotive Hill Country Village

San Antonio, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #390Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.8★ from 1,135 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Hill Country Village is better than 79% of auto repair shops.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Hill Country Village is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Hill Country Village is better than 90% of auto repair shops.A
90
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Hill Country Village is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Hill Country Village is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Hill Country Village is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Hill Country Village for 8 kinds of job.

Christian Brothers Automotive Hill Country Village for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.68
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#218 / 237
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Wheel alignment” · showing 20

Beth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Customer service is exceptional. I was desperate in need of repair on a Monday morning and they did not hesitate to work me in. Everyone is so professional and kind.

Great priceSteering & suspension repairWheel alignment
Grace8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

It is a long story about how I got at this facility but I have had nothing but kindness and professionalism. Aaron was a gem they took care of my issues without the high dollar price tag so many other people have quoted me. We still have a few items to fix so we will definitely be back Great place! I would highly recommend them!

Steering & suspension repairWheel alignment
KamiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had such a great experience here. They communicated everything so well and got my son’s truck out in a very reasonable amount of time. Will definitely be using them going forward!

Reasonable priceSteering & suspension repairWheel alignment
Richard13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Alwaus have received excelent, thorough service.

Steering & suspension repairWheel alignment
Doug6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Recently brought our car in for AC work. The staff is prompt in addressing the issues and works with you to figure out the best options.

Brake service & repairBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was provided a prompt appointment and all the service was completed when promised. While car was in the shop communication was excellent.

Auto battery maintenanceAuto engine diagnosticGeneral repairs & maintenance
BruceLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This was my fourth time having Christian Brothers Automotive perform maintenance and repairs on my cars. They have consistently provided professional, courteous service from the front desk to the mechanic. I think their prices are very competitive and they fully stand by their work, with a three year or 36,000…

BatteryBrake service & repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Bryce5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! The best I have had in a long time.

Brake service & repairSteering & suspension repairWheel alignment
Niurka5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Eric was very helpful in checking my vehicle in. He also dropped us off at home as well as picked us up when the vehicle was ready. On a side note, he was kind enough to park close to the front door as I was having issues walking that day. A true gentleman!

Air & cabin filter replacementOil changeVehicle Inspection
YoliLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This was my first time here, I’ve seen this business here for many years as I drive by 281 on a daily basis. I was very impressed. The service was exceptional. They gave me detailed explanation with pictures of issues that my car has that need to be fixed. Beautiful waiting area nice clean comfortable furniture. I…

Wheel alignment
Steven7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was in town for the State Marching Band Contest. I had driven my car from Fort Worth to San Antonio and barely made it into town. My wheel bearings had failed. I was 300 miles from home and Christian Brothers Automotive took care of my repairs swiftly! Eric was extremely helpful and quickly solved my…

Brake service & repairBrakesSteering & suspension repair
HannahLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve gone to this location in the past with my older vehicles, and every time had a great experience. They never try to upsell me on something that I don’t need, and are very trustworthy. I recently took in my 2019 Sentra on Friday because I was having noise at start up, and within 2 1/2 hours of dropping off the…

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Leslie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just finished the most recent service on our car. We have used Christian Brothers for so many years I can't remember the initial service. All of our cars are serviced here- new ones, older ones, foreign and domestic! The services we have received have always been performed quickly, professionally and done right the…

Brake service & repairAir conditioningWheel alignment
Teacher13884 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

They looked at my alignment. Of course they told me l needed a thousand dollars to fix struts. I went to my dealership and had them check. They told me everything was good to go and I have shocks and no struts. So do not trust this shop!

Wheel alignment
Craig4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Christian Brothers helped me out when my 2019 Tacoma sputtered out at the light in front of the shop. Although it was closing time, they moved my truck into the garage for the night and even stored my bike inside the office. The next morning they ran a diagnostic on the engine and it turned out to be the fuel pump…

Brake service & repairWheel alignment+ Punctuality+ Quality+ Professionalism
Alex6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Always honest, prompt, communicative and they do a bang-up job. Won’t take my car anywhere else.

Auto engine diagnosticGeneral repairs & maintenanceTransmission+ Punctuality+ Quality+ Professionalism
Everett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

I for the most part only drive a company owned vehicle, as such I'm never paying for the maintenance on my vehicles, so I can't speak to "value" in terms of price. What I can say, I'm never minimalized despite bringing my vehicle in at the last minute, which happens as an on call tech, they almost always complete…

A/C installation & repairAir & cabin filter replacementBrake service & repair+ Punctuality+ Quality+ Professionalism
Tony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

Christian Brothers Hill Country Village lost my faith in their ability to provide professional work or care about the customer. I had Christian Brother do a state inspection, rotate my tires and front end alignment. The alignment was off in a week. Took it back and asked they fix what I paid for alignment. Mechanic…

General repairs & maintenanceSteering & suspension repairTires− Quality− Professionalism
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were convenient, professional and didn't try to sell you anything you don't need. They were honest and fair. Will definitely use them again.

Oil changeWheel alignment+ Punctuality+ Quality+ Professionalism
PaulLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were honest, clear and forthright, and the cost was less than I was expecting. I came here to get a second opinion on wheel alignment and some unusual wear on my tires. They did an independent review and clearly explained why the recommended by the other place wasn’t necessary and didn’t even make sense. They…

Oil changeWheel alignment+ Professionalism+ Value

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 64%Overpriced 2%Not sure 3%

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