Experts Reviews · Company report
Christian Brothers Automotive Lakeland Heights logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%65+15.8Value 14%78+11Replies to reviews 7%100+7.1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Christian Brothers Automotive Lakeland Heights

Lakeland, FL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #570Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 1,024 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Lakeland Heights is better than 76% of auto repair shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Lakeland Heights is better than 65% of auto repair shops.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Lakeland Heights is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Lakeland Heights is better than 78% of auto repair shops.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Lakeland Heights is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Lakeland Heights is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Lakeland Heights for 8 kinds of job.

Christian Brothers Automotive Lakeland Heights for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.116
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#314 / 457
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 116 Google reviews tagged “General repairs & maintenance” · showing 20

Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

There was some confusion on labor time with the initial quote, however they made it right and it was a quick in and out. Good customer service

Reasonable priceGeneral repairs & maintenance
roy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Your staff is outstanding. They not only diagnosed my problems, but made recommendations on how to treat it. Very grateful !

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto brake repair
Renee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Way too expensive! Quoted 12,000. Seriously! Went and got a second opinion an was quoted 3,100. When I told them I was going to get my car to get a 2nd opinion they said “okay, come back if you need want too.” I felt like there was no care, Christian brothers sure.They charge $280 a hour for labor. My other quote…

OverpricedGeneral repairs & maintenanceAuto A/C rechargeAuto engine diagnostic
Gary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Even though my vehicle wouldn't cooperate with the issue while at CBA shop, they tried to get it to do the non crank many times. Didn't charge for the visit. I recommend Donnie and his all of your automotive services.

General repairs & maintenance
RuthLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They are honest and try to help you out.

Carburetor cleaningAir & cabin filter replacementGeneral repairs & maintenance
RyanLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thank you for taking care of my Mazda!! Always friendly staff and they gave a a courtesy ride home while they did the work.

General repairs & maintenanceTire rotationsVehicle Inspection
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

CBA is friendly, fast and reliable! My transmission had been rebuilt two years ago and I wanted to make sure it was in good shape for a long trip and they were able to take care of it the same day. I have been using CBA for my vehicle since I moved to Lakeland.

Reasonable priceTransmissionGeneral repairs & maintenanceOil change
MorganLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

I took my car there because it wasn't running right. They worked on it and told me it was ready. I picked it up and paid my bill, which was over two thousand dollars, and the first time I tried to drive it again after getting it home, it broke down. When I went back to talk to this place and told them what had…

OverpricedGeneral repairs & maintenance
Clifford2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always a Positive visit and Learning experience with Ty, he goes above and beyond!!!

Reasonable priceGeneral repairs & maintenanceAuto engine diagnostic
JasonLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great communication with the team at Christian Brothers. They were thorough with their report and told us what to expect. They stood by everything the told us and I will absolutely use them again in the future. Great customer service and great work!

Reasonable priceGeneral repairs & maintenanceBrakes
KurtLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very professional and efficient. Everything was completed as expected. Great experience.... highly recommend! They've been taking care of my baby for years.

Customer photo from Kurt's review
Great priceGeneral repairs & maintenance
MickeyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I had a very good experience at Christian Brothers Auto, the place is very nice in the waiting room/bathroom. Everyone was very polite and it’s a great environment!

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
Gerry13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

My new goto car service center. Excellent staff who actually kept me informed and had everything finished as promised. Plus they accept my extended warranty.

Great priceAir & cabin filter replacementGeneral repairs & maintenanceElectrical
Terry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Excellent service very professional

Reasonable priceGeneral repairs & maintenance
CalebLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I definitely recommend Christian Brothers Automotive in Lakeland, Florida if you're looking for an honest, professional, and trustworthy auto repair shop. After years of taking my Toyota Tundra to another local mechanic, I decided to give Christian Brothers Automotive a try based on a recommendation from Heidi Jo,…

Customer photo from Caleb's reviewCustomer photo from Caleb's review
Reasonable priceGeneral repairs & maintenanceVehicle InspectionVehicle safety inspection
Gail4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I am very pleased with the service I received. Getting pictures of parts of my car was helpful in deciding what needed to be fixed or replaced. Everyone was very nice, polite and it is a very clean facility. I would definitely take my car there again.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Had my fiancees 2016 Honda HRV serviced for an AC issue. Fairly priced and was out the door within 2 days, start to finish. I will bring any and all of my vehicles here and Gene is a good man to talk to.

Great priceGeneral repairs & maintenanceAuto A/C rechargeA/C installation & repair
Tony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Good people. Very attentive to my specific needs and very accommodating in assuring that I understand to the level that I needed. Very considerate. It was a good experience - prices are a appropriate for the services provided.

Reasonable priceTiresSteering & suspension repairGeneral repairs & maintenance
George4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great job I will go back for next service

TransmissionCarburetor cleaningElectrical repair
George4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Professional

General repairs & maintenance

Show more general repairs & maintenance reviews (96 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 55%Overpriced 7%Not sure 5%

Jobs customers hired them for

Compare with