Experts Reviews · Company report
Christian Brothers Automotive Ocotillo logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%49+11.9Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty73−2.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Christian Brothers Automotive Ocotillo

Chandler, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 4.8★ from 985 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Ocotillo is better than 66% of tire repair shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Ocotillo is better than 49% of tire repair shops.C
49
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Ocotillo is better than 87% of tire repair shops.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Ocotillo is better than 83% of tire repair shops.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Ocotillo is better than 73% of tire repair shops.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Ocotillo is better than 100% of tire repair shops.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Ocotillo for 8 kinds of job.

Christian Brothers Automotive Ocotillo for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Engine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 31

All 21 Google reviews tagged “Engine repair”

Lanson12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been to this location a couple of times, and each visit has been a great experience. They are honest, do excellent work, and keep their prices reasonable. I also appreciate how clearly they explain the charges so you know exactly what you’re paying for. Overall, a trustworthy company that provides quality service.

Reasonable priceElectrical repairExhaustSteering & suspension repair
Liane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony and the whole Team at CB Chandler, are so friendly and helpful. They strive to give excellent service to their community. I'm so thankful for CB. Thanks Tony, for building a great team!

Engine repair
Dale8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I had my engine replaced so it was a very big job. The staff at the service desk are very personable, sharp and knowledgeable. They let me know what was happening every step of the way. They gave me options and seemed like they were trying to save me money ( very unusual in my experience). I had an issue after…

Engine repair
Trenton2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They replaced a part even though I did not want it due to increased expense and they did not charge me for it because they were in the area with parts of my vehicle detached and a part was fairly inexpensive. I felt like they wanted me to be apart of their family and definitely gained my trust. I will be going back when needed.

A/C installation & repairEngine repairSteering & suspension repair
charlesLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

TJ was awesome! Christian Bros worked with my warranty company to get a lot of my work completed. Thankyou to all involved!

BatteryEngine repairGeneral repairs & maintenance
HankLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Wow! The repair experiences headaches I would have avoided if I'd known about Christian Brothers Automotive years ago. My experience with Christian Brothers has consistently been that they treat me as a valuable customer, even for just a simple oil change. They are friendly, courteous and, above all, professional!…

BatteryEngine repairGeneral repairs & maintenance+ Quality+ Professionalism+ Value
CoreyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Went in for throttle body relearn ended up doing a computer module update, valve gaskets and a stop lamp switch for very great price. Mike and Keith were excellent in communicating and updating as well as explaining services rendered. Truck is running great has more power and sounds better then ever and not to…

ElectricalEngine repairAuto engine tuning+ Punctuality+ Quality+ Professionalism
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They seem to be an honest and thorough garage. Their communication was great and their prices seem fair.

Engine repairSteering & suspension repairTransmission
Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was so grateful that even though you were fully booked for the day you squeezed us in and even finished hours before the estimated completion time. I loved the consistent updates so that I knew exactly what was going on. I loved how clean the office and even the mechanic's work areas were. I loved the follow up a…

Engine repairService not listed+ Punctuality+ Quality+ Professionalism
Matt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★

Way overpriced for alternator replacement. They do good work, but $200 + more than other repair shops. Alternator was not even new and was remanufactured, which is fine, but the part cost was at least $200 more than it should have been. Unfortunately, I could not shop it around since my car was not drivable.

Engine repair
Shauna8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Christian Brothers provides excellent service in a timely manner. Very professional. We feel very fortunate that they are a business we can count on. Thank you so much everyone at Christian Brothers.

Engine repairGeneral repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Zack Joey Mike and the Christian Brothers Ocotillo team are the BEST! Face it, dealing with car costs is often painful, but together the team helped me to prioritize urgent vs. soon issues. They give honest estimates that are accurate and provide excellent customer service including referrals for work they do not…

BrakesAir conditioningAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Engine repair
AmandaLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Engine repair+ Value
VincentLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Engine repair
anita8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
Arsen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryEngine repair+ Punctuality+ Quality+ Professionalism
Tim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Rating only, no written review.

Engine repair− Quality− Professionalism
Daniel5 years ago★★★★★

Rating only, no written review.

Engine repair+ Professionalism
JeffreyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Rating only, no written review.

Engine repairOil changeTransmission+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 55%Overpriced 8%Not sure 8%

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