Auto repair shop · Chandler, AZ · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%49+11.9Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty73−2.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#107 of 119 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 10%
4.8★★★★★985 Google reviews · 16 photos
92%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
10.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Christian Brothers Automotive Ocotillo at a glance
Google reviewers rate the shop 4.8 out of 5 based on 985 reviews, with the owner responding to 79% of them. Customers frequently praise the staff for their courtesy, clear communication, and honest recommendations that avoid unnecessary repairs. Many also highlight the convenience of the courtesy shuttle service and the detailed reports provided after inspections. However, some low-star reviews criticize the high labor rates and express frustration with communication delays or disputes regarding warranty coverage.
Google rating: 4.8 out of 5 from 985 reviews (92% five-star).
Reviews on this page: 984 Google reviews (612 with written comments, 4 with photos).
Owner responses: the business replied to 79% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
This companyTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Ocotillo: 66/100 on this factor. Category median: 83.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Ocotillo: 49/100 on this factor. Category median: 79.C
49
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Ocotillo: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Ocotillo: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Ocotillo: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Ocotillo: 100/100 on this factor. Category median: 50.A
100
Bar = this company · dark tick = category median.
Star ratings
984 Google reviews we collected
4.8of 5
5 stars90392%
4 stars232%
3 stars162%
2 stars121%
1 star303%
Praise vs complaints
Phrases our text analysis found in 612 written reviews
95%praise
Praise1,06795%
Complaints565%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price1230%
Reasonable2255%
Overpriced38%
Not sure38%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude26624%
Quality & results19517%
Honesty & trust17215%
Price & value16815%
Speed & response13012%
Communication979%
Would recommend958%
What customers talk about
We read 612 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent customer service professional proactive as well as productive.”
“He talks down to people and if you ask him any question, he responds to you in such a condescending way.”
“Christian Brothers are reasonably priced and provide great service.”
“I rarely write negative reviews, but my experience at Christian Brothers Automotive was one of the worst I’ve had.”
“It is not easy to find someone that you can trust with these types of vehicles.”
“I feel that there was an attempt to scam me into paying $1500 for new window motor regulators when the issue had already been resolved without needing…”
“I found them to be accurate and fair on their pricing too.”
“Overpriced with no option to choose a lower priced product.”
“They color code them so you can deal with any red items right away and save others for later.”
“No pushy salesmen just straight forward and informative communication thus far.”
“A+ service, and I would definitely recommend this company without any hesitation.”
“I will gladly go to the dealership or another car care shop and avoid this CBA, and all others, in the future.”
People customers mention
Bros16 reviews
Tony13 reviews
Mike10 reviews
Dean6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Christian Brothers Automotive Ocotillo for 8 kinds of job. Pick one to see what they paid and said.
Nina8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
It’s an excellent place to take your car for service. They are courteous and intelligent. They investigate and evaluate your concerns. They gave me a complete list of issues they found. They color code them so you can deal with any red items right away and save others for later. My car was in and out the same…
Carol10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Christian Brothers did a free inspection of my car and provided me with a detailed report of any needed repairs. Brian explained everything on the report to me. He was thorough and extremely kind.
GeorgeLocal Guide · 83 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Just spent 4K dollars to repair AC unit, we got the vehicle back today, floors were covered in grease and oil that they did not clean plus this dash warning light is on, meaning the vehicle has to be checked out again.......UPDATE, this location did come through and do the right thing. The organization did reach out…
Eduardo10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Very friendly and efficient staff. Reasonable rates. Competent technicians. They do not do unnecessary repairs. No pressure on optional repairs. I would highly recommend.
Sandra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brian was excellent in taking care of my older car. It is not easy to find someone that you can trust with these types of vehicles. Christian Brothers are reasonably priced and provide great service.
JoyceLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
On time for one hour ck up and oil change. Feel they are honest and do an excellent job keeping my car running well.
It’s an excellent place to take your car for service. They are courteous and intelligent. They investigate and evaluate your concerns. They gave me a complete list of issues they found. They color code them so you can deal with any red items right away and save others for later. My car was in and out the same day. They also run their own courtesy shuttle service if you need a ride home.
You are provided with an estimate for the total cost of the repair. I found them to be accurate and fair on their pricing too. They also handle oil changes and alignments. I won’t take my car anywhere else!
Price assessment: Reasonable price
Services: Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Auto maintenance, Oil change
Carol C10 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Christian Brothers did a free inspection of my car and provided me with a detailed report of any needed repairs. Brian explained everything on the report to me. He was thorough and extremely kind.
Response from the owner · a day ago
Carol, thank you for sharing your positive experience with our team. We're pleased to know Brian's thorough and kind explanation met your expectations. Gratefully, Christian Brothers Ocotillo
Donna McKinney6 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Just spent 4K dollars to repair AC unit, we got the vehicle back today, floors were covered in grease and oil that they did not clean plus this dash warning light is on, meaning the vehicle has to be checked out again.......UPDATE, this location did come through and do the right thing. The organization did reach out to us and corrected the warning light issue AND cleaned the carpet so there is no grease or oil. I originally gave a one star review and now changed to 5 star.
Response from the owner · 7 months ago
George, we're grateful for your updated review. It's reassuring to know that our team's efforts to address your concerns met your expectations, ensuring your vehicle is in great condition. Gratefully, Christian Brothers Ocotillo
Eduardo Reyes10 reviewsiTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
Very friendly and efficient staff. Reasonable rates. Competent technicians. They do not do unnecessary repairs. No pressure on optional repairs. I would highly recommend.
Response from the owner · Edited a week ago
Eduardo, thank you for highlighting our friendly and efficient team, along with our trustworthy repair practices. We appreciate your recommendation and are here for any future needs. Gratefully, Christian Brothers Ocotillo
Sandra T2 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Brian was excellent in taking care of my older car. It is not easy to find someone that you can trust with these types of vehicles. Christian Brothers are reasonably priced and provide great service.
Response from the owner · a week ago
Sandra, we appreciate your kind words about Brian's dedication to caring for your older car. It's always our goal to provide trustworthy and excellent service to all our customers. Gratefully, Christian Brothers Ocotillo
Joyce StefanickLocal Guide · 41 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
On time for one hour ck up and oil change. Feel they are honest and do an excellent job keeping my car running well.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Vehicle Inspection, Oil change
Response from the owner · a week ago
Joyce, we're grateful for your kind words about our punctual service and honesty. Your vehicle's performance is our top priority. Gratefully, Christian Brothers Ocotillo
Kara Hermes1 reviewiTotal number of Google reviews Kara has written across all businesses on Google Maps, not just this one.
Excellent customer service professional proactive as well as productive. Brian greeted me with a smile and the willingness to assist. All of the service professionals were courteous friendly with a smile. Job well done with assurance that vehicle was inspected properly. I will definitely refer them . Thanks Christian Brothers
Price assessment: Great price
Response from the owner · 2 weeks ago
Deloris, your recognition of our proactive and friendly service truly brightens our day. We're grateful for your trust in us and your kind referrals. Gratefully, Christian Brothers Ocotillo
Marc Schiff3 reviewsiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
Updated review on 10/21/26
I brought my 2023 Kia Forte GT Line (40,000 miles) to the Christian Brothers Automotive Ocotillo location for a check engine light. They diagnosed a bad catalytic converter and quoted over $4,000. Before approving it, I researched the issue and discovered that federal law mandates catalytic converters be warranted for 8 years or 80,000 miles.
This emissions warranty is basic industry knowledge, yet the Ocotillo service advisors hid it from me to chase a $4,000 profit. On top of that deception, I was charged $189 for the diagnostic fee, even though their website advertises a free diagnosis.
What makes this incredibly disappointing is that I’ve been a loyal customer for years, trusting this shop because they openly espouse Christian values. I actually just spent $4,000 at this exact location on major suspension work, and now I’m completely skeptical of whether that repair was even necessary. Trust is broken, and I will not be back.
Services: Auto engine diagnostic
Response from the owner · Edited a week ago
Hi Marc,
Thank you for taking the time to speak with me on the phone recently. I appreciate you giving me the opportunity to listen to your frustrations, apologize personally, and process the refund for your diagnostic fee.
I want to publicly reiterate my apology for our oversight regarding your catalytic converter. We are always on the lookout for vehicle failures under the standard 60,000 mile manufacturer warranty, and with your vehicle being at 63k, our team simply missed the fact that catalytic converters fall under a separate 8-year/80,000 mile federal emissions warranty. You are absolutely right that we should have caught this, but please know there was no malicious intent or attempt to deceive you. It was a genuine oversight by our service advisors on a less common warranty parameter.
We take this very seriously. As a direct result of your feedback, we have completed a new training session with our entire staff to ensure everyone is actively on the lookout for this specific emissions warranty moving forward.
We deeply value your loyalty over the years, and I completely understand why this situation caused you to question our integrity and your past repairs. We strive every day to honor the values our business is built on, and it hurts us to know we missed the mark here. We always stand firmly behind the necessity and quality of the past work we’ve done for you, and we hope our recent conversation and the swift corrective actions we’ve taken show our true commitment to making things right.
We wish you the best and hope that, in time, we might have the opportunity to earn back your trust.
Sincerely,
TJ Howard - Owner
