Auto repair shop · Chandler, AZ · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%92+6.5Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 119 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★102 Google reviews · 24 photos
97%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Gemba Automotive five stars based on one hundred and two reviews, with the owner responding to ninety-nine percent of comments. Customers frequently cite friendly staff, transparent pricing, and clear communication regarding repairs such as alignments, brakes, and engine work. Many note the shop's punctuality and comfortable waiting area, while no recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 102 reviews (97% five-star).
Reviews on this page: 102 Google reviews (89 with written comments, 5 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Gemba AutomotiveTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gemba Automotive: 96/100 on this factor. Category median: 83.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gemba Automotive: 98/100 on this factor. Category median: 79.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gemba Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gemba Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gemba Automotive: 92/100 on this factor. Category median: 50.A
92
Bar = this company · dark tick = category median.
Star ratings
102 Google reviews we collected
5.0of 5
5 stars9997%
4 stars33%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 89 written reviews
99%praise
Praise17599%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3056%
Reasonable2444%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4023%
Quality & results3017%
Price & value2615%
Communication2213%
Speed & response2011%
Honesty & trust1911%
Would recommend1911%
What customers talk about
We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From the moment I walked in, Josh and his team were professional, honest, and incredibly helpful.”
“If you're looking for a trustworthy mechanic who provides excellent service and fair pricing, I highly recommend asking for Josh.”
“Everyone was friendly, knowledgeable, and helpful, and the pricing was very fair.”
“Josh took the time to explain the repairs clearly, kept me updated throughout the process, and made sure there were no surprises when it came to pricing.”
“The work was completed on time, the quality was outstanding, and my vehicle is running better than ever.”
“That kind of genuine interest in their customers stood out.”
“I appreciate them and will definitely recommend them to family/friends!”
People customers mention
Kevin11 reviews
Josh6 reviews
Watts3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gemba Automotive for 8 kinds of job. Pick one to see what they paid and said.
Simon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Very great customer service very detail with vehicle problem i will be coming back for future services
Great priceAuto water leak repairOil change
#887 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I can't say enough good things about this shop. From the moment I walked in, Josh and his team were professional, honest, and incredibly helpful. Josh took the time to explain the repairs clearly, kept me updated throughout the process, and made sure there were no surprises when it came to pricing.
The work was…
Reasonable priceAuto maintenance
Jason5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I recently had work done on my vehicle at Gemba, including an alignment, and was impressed from start to finish. Everyone was friendly, knowledgeable, and helpful, and the pricing was very fair. While I was there, I noticed they were working on an old classic car. I mentioned my interest, and the manager even took…
Wheel alignment
LauraLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I highly recommend Gemba! Their pricing, speed of repair, and comfortable waiting room with snacks in water. Is far above and beyond any other local shop!
Sasha9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brought both cars here to be serviced. Kevin is always so hospitable and explains everything in terms I can understand. I appreciate that they understand things are expensive so they are transparent about what is urgent and what can wait. The mechanics are also wonderful! Their newest mechanic is fresh out of…
Reasonable price
Carlos9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great service!! Was welcoming on the phone and when I walked into the place. Recommend these guys to everyone who is having car troubles!
So glad we could take care of you! Getting you back on the road quickly and affordably, without cutting corners, is always our top priority. Thanks for sharing your experience with us. We're always here when you need us. 👍
Simon Gutierrez1 reviewiTotal number of Google reviews Simon has written across all businesses on Google Maps, not just this one.
Very great customer service very detail with vehicle problem i will be coming back for future services
Price assessment: Great price
Services: Auto water leak repair, Oil change
Response from the owner · 13 hours ago
Aww shucks...THANK YOU! We think you're pretty wonderful too. 😍 It was genuinely nice having you in our shop, and we appreciate you taking the time to share your experience. We're always here for you, whenever you need us.
#887 reviewsiTotal number of Google reviews #88 has written across all businesses on Google Maps, not just this one.
I can't say enough good things about this shop. From the moment I walked in, Josh and his team were professional, honest, and incredibly helpful. Josh took the time to explain the repairs clearly, kept me updated throughout the process, and made sure there were no surprises when it came to pricing.
The work was completed on time, the quality was outstanding, and my vehicle is running better than ever. It's refreshing to find a repair shop that genuinely cares about its customers and stands behind its work. If you're looking for a trustworthy mechanic who provides excellent service and fair pricing, I highly recommend asking for Josh. I'll definitely be coming back for any future automotive needs. Highly recommended! ⭐⭐⭐⭐⭐
Price assessment: Reasonable price
Services: Auto maintenance
Response from the owner · a day ago
This made our whole team smile! Thank you for the kind words and for choosing us when you had other options. We work hard to earn that kind of trust every single time. We're always here for you. 🥰
Gavin Gunnells5 reviewsiTotal number of Google reviews Gavin has written across all businesses on Google Maps, not just this one.
Kevin was easy to work with and got me taken care of on my 228i 2021 BMW.
Response from the owner · 4 days ago
Thank you! We're glad we could earn your trust from start to finish, and that's always the goal, no surprises, no runaround, just honest work. We're looking forward to seeing you again whenever you're in need. 👊
Jason Boyse5 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
I recently had work done on my vehicle at Gemba, including an alignment, and was impressed from start to finish. Everyone was friendly, knowledgeable, and helpful, and the pricing was very fair. While I was there, I noticed they were working on an old classic car. I mentioned my interest, and the manager even took the time to walk me out to see it and talk about it with me. That kind of genuine interest in their customers stood out. It’s been many years since I’ve been to an auto repair shop that truly cares about its customers the way Gemba does. I would highly recommend them.
Services: Wheel alignment
Response from the owner · 5 days ago
That's how we roll! 😎 We take pride in knowing our stuff and doing right by every vehicle that comes through our doors. Glad you trusted us with yours. Come back anytime, we're always here for you.
Loren Totels1 reviewiTotal number of Google reviews Loren has written across all businesses on Google Maps, not just this one.
We appreciate you more than you know! Thank you for the kind words and for giving us the opportunity to take care of you. We're always here when you need us, so please don't hesitate to reach back out. 😉
Laura L.Local Guide · 26 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
I highly recommend Gemba! Their pricing, speed of repair, and comfortable waiting room with snacks in water. Is far above and beyond any other local shop!
Response from the owner · a week ago
This means so much! Keeping the simple things simple, no need to overcomplicate a good experience is kind of our whole philosophy. We know vehicle repairs aren't always fun, so we're glad yours was easy. See you next time. 😉
Sasha Drane9 reviewsiTotal number of Google reviews Sasha has written across all businesses on Google Maps, not just this one.
Brought both cars here to be serviced. Kevin is always so hospitable and explains everything in terms I can understand. I appreciate that they understand things are expensive so they are transparent about what is urgent and what can wait. The mechanics are also wonderful! Their newest mechanic is fresh out of highschool but spoke about the positive experience he’s getting in his new work environment! I will be a returning customer (hopefully not anytime soon.)
Price assessment: Reasonable price
Response from the owner · a week ago
Aww shucks...THANK YOU! We think you're pretty wonderful too. 😍 It was genuinely nice having you in our shop, and we appreciate you taking the time to share your experience. We're always here for you, whenever you need us.
Carlos Basham9 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Great service!! Was welcoming on the phone and when I walked into the place. Recommend these guys to everyone who is having car troubles!
Price assessment: Reasonable price
Services: Electrical repair
Response from the owner · 2 weeks ago
We appreciate you taking the time to leave a review! It’s great to hear you’re satisfied with the service. If you ever have questions or concerns, don’t hesitate to reach out.
Teresa HamerlLocal Guide · 15 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Great service at good prices. Hard to find these days!! Quality customer care, they listened and took time with me. Clean facility, cozy waiting room! Will be back 100%
Response from the owner · 2 weeks ago
We appreciate you taking the time to leave a review! It’s great to hear you’re satisfied with the service. If you ever have questions or concerns, don’t hesitate to reach out.
