Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise the shop for honest assessments, clear communication, and reasonable pricing during services like oil changes, diagnostics, and major engine repairs. Reviewers note that staff often provide detailed explanations and photos of vehicle issues, helping customers make informed decisions without feeling pressured. However, some lower-rated experiences highlight dissatisfaction with diagnostic fees when problems remain unidentified and concerns about scheduling delays or higher costs for simple tasks like battery installation.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
506 Google reviews we collected
Phrases our text analysis found in 420 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 420 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It's nice to have a great mechanic you can trust in your back pocket.”
“This was my second time (11/6) using shop and another great experience.”
“Stopped into Mac’s Auto for help with my car after the horrible flooding in Globe.”
“Although I can’t speak for repairs since what they found was not worth the repair, I appreciate the customer service, honesty, and attention Jeff gave me.”
“The repairs that I elected to be completed were accomplished on time and at a reasonable price.”
“Places do it for 20 and wasn’t about to get ripped off.”
“Quickly, and more importantly accurately, diagnosed the problem with my car and repaired it in a timely manner.”
“Friendly and explained to customer very professional”
“I highly recommend them whether you’re passing through Phoenix or living there.”
“I cannot recommend this shop enough to anyone and everyone looking to get repairs done on your vehicle!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Mac's Complete Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
Mac is always great to work with, and I was directly assisted by Jeff who took great care of me and my car. This was my second time (11/6) using shop and another great experience. I will be a returning customer.
Jeff was great to work with. Very detailed explanation the repair needs and cost Thx Jeff.
Although I can’t speak for repairs since what they found was not worth the repair, I appreciate the customer service, honesty, and attention Jeff gave me.
Great oil change, tire rotation and personnel interaction. MY ORIGINAL 2 STAR REVIEW AND NOTES BELOW WERE INCORRECT. I found that I had put an insufficient xd card in my camera after taking my primary card with a different camera on a trip. I will likely return to Mac's for future service work. =====So below is…
Mac looked at my Toyota Highlander and gave me an honest second opinion free of charge! Personable and knowledgeable. Will definitely be back when service and repairs are needed.
It's nice to have a great mechanic you can trust in your back pocket. Thanks guys.
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 42 | — |
| Oil change | 41 | — |
| Auto engine diagnostic | 25 | — |
| Brakes | 23 | — |
| Vehicle Inspection | 19 | — |
| Engine repair | 18 | — |
| Air & cabin filter replacement | 17 | — |
| Steering & suspension repair | 14 | — |
5.0 ★★★★★ 506 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Mac is always great to work with, and I was directly assisted by Jeff who took great care of me and my car. This was my second time (11/6) using shop and another great experience. I will be a returning customer.
Jeff was great to work with. Very detailed explanation the repair needs and cost Thx Jeff.
Although I can’t speak for repairs since what they found was not worth the repair, I appreciate the customer service, honesty, and attention Jeff gave me.
Great oil change, tire rotation and personnel interaction. MY ORIGINAL 2 STAR REVIEW AND NOTES BELOW WERE INCORRECT. I found that I had put an insufficient xd card in my camera after taking my primary card with a different camera on a trip. I will likely return to Mac's for future service work. =====So below is incorrect other than gas mileage impact==== 100% unacceptable to erase my dash cam memory. I can understand turning the camera off during service but destroying non facility data is criminal. This action combined with my car telling me that the current fuel economy went from 17.5 to 16.5 mpg during a simple oil change and tire rotation that should only involve pulling in and out of the garage bay also makes me wonder what else happened with my vehicle. Oil change and tire rotation results were fine but not likely to return.
Dale, We appriciate your feedback. We understand your concern. We do not access or erase customers’ dashcam recordings as part of our services, so we’re unsure how this could have happened during your visit. We take your concerns seriously and have tried calling you a few times to discuss them, but haven’t been able to reach you. Please call the shop and ask for Mac directly so we can review this together.
Fuel pump replacement
Brad, thank you for taking the time to leave us a review! We appreciate you trusting our team with your fuel pump replacement and hope to help you again whenever you need us!
Great experience and Mac will take care of you!
Gary, thank you for the kind words! We’re glad you had a great experience with Mac and our team. We really appreciate your trust and look forward to helping you again whenever you need us!
Mac looked at my Toyota Highlander and gave me an honest second opinion free of charge! Personable and knowledgeable. Will definitely be back when service and repairs are needed.
Carmen, thank you for the kind words! We’re glad Mac could help you get some peace of mind with your Highlander. We really appreciate your trust and look forward to taking care of you whenever you need us!
It's nice to have a great mechanic you can trust in your back pocket. Thanks guys.
Thank you, Mike, we’ll be happy to see you again!
Honestly, I’m a bit disappointed. I paid $190 for a diagnostic on an issue I know exist, because I got a collateral reading from Chevrolet. It couldn’t be identified. I don’t think I should be charged.
Very professional very complete in their analysis and in their service, friendly and willing to work within my budget and my timeline.
Victor, thank you for the kind words! We’re glad our team was able to work with your budget and schedule while making sure you received thorough and professional service. We really appreciate your trust and look forward to helping you again!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
