Experts Reviews · Company report
Christian Brothers Automotive Ocotillo logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%49+11.9Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty73−2.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Christian Brothers Automotive Ocotillo

Chandler, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 4.8★ from 985 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Ocotillo is better than 66% of tire repair shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Ocotillo is better than 49% of tire repair shops.C
49
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Ocotillo is better than 87% of tire repair shops.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Ocotillo is better than 83% of tire repair shops.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Ocotillo is better than 73% of tire repair shops.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Ocotillo is better than 100% of tire repair shops.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Ocotillo for 8 kinds of job.

Christian Brothers Automotive Ocotillo for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.106
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 106 Google reviews tagged “General repairs & maintenance” · showing 20

Nina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★

It’s an excellent place to take your car for service. They are courteous and intelligent. They investigate and evaluate your concerns. They gave me a complete list of issues they found. They color code them so you can deal with any red items right away and save others for later. My car was in and out the same…

Reasonable priceAuto battery replacementGeneral repairs & maintenanceAuto engine diagnostic
SL16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

All info about my car texted to me in a timely manner. Friendly helpful staff.

Auto maintenanceGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
JackLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Christian Owner, Great honest mechanic work. You don't have to worry about the work done at this shop. TJ and the crew will take good care of you!

Great priceGeneral repairs & maintenanceOil changeVehicle Inspection
Gene14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

CBA always does a great job. Their people always great me and explain everything before beginning any work.

Reasonable priceGeneral repairs & maintenanceTire rotationsVehicle Inspection
Max6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Easy and smooth experience, emailed to request a quote, almost instant reply and got me in the next day. Dropped off car and shuttle dropped me off at my house. Great customer service! Thank you!

General repairs & maintenance
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always courteous and polite. Their honesty has always impressed me. I am a senior and rely on the integrity of Christian Brothers to service my car with fast and accurate service. I would and will recommend their shop to anyone. Thank you.

General repairs & maintenance
W6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Professional, efficient, caring service! I will be a repeat customer and will recommend them to all family and friends

Reasonable priceGeneral repairs & maintenance
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Love the people that work here. Everything is explained and will even go into more detail if you ask. Videos and pictures were sent prior to receiving a quote. Constant communication and just all around great service. All that and the mechanics are awesome.

General repairs & maintenanceTiresVehicle safety inspection
Myrna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Everyone at Christian Brothers was great! Mike was very knowledgeable and helpful in diagnosing my car problems. They replaced a bad fuel pump on my 2011 Ford Escape and replaced my cabin filter in just a few hours. The car is running perfectly! I will be going back to them soon to take care of a few other…

Great priceGeneral repairs & maintenanceService not listed
Charles8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick and honest car repair

General repairs & maintenance
Warren10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Everyone was very professional and courteous. They explained everything and did not pressure in anyway.

Air & cabin filter replacementGeneral repairs & maintenance
Lanson12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been to this location a couple of times, and each visit has been a great experience. They are honest, do excellent work, and keep their prices reasonable. I also appreciate how clearly they explain the charges so you know exactly what you’re paying for. Overall, a trustworthy company that provides quality service.

Reasonable priceElectrical repairExhaustSteering & suspension repair
RaymondLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I like everything I have experienced thru Christain Brothers. I like the free estimates, how I am kept up to date on the status of my repairs, and the free shuttle service with Pete as the excellent driver.

General repairs & maintenanceVehicle Inspection
Les4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have had my cars and family member's cars serviced at CBA for several years now and everyone has been satisfied

Auto emissions testingAuto maintenanceGeneral repairs & maintenance
skip13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great staff, cleanliness beyond anything you have seen for an automotive shop and you leave there with a good feeling about your vehicle being taken care of by professionals.

Air & cabin filter replacementGeneral repairs & maintenanceOil change
Cheryl6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have always had outstanding service when taking my car to Christian Bros. From the moment I walk into the office to picking my car up after serviced

General repairs & maintenance
Eddie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★

I change my rating because my last visited wasn't I was expected from them. They mess up my transmission and they won't admitted to it. They lost my business because they are not honest. And, I spend a lot of money to them.

General repairs & maintenance
MichaelLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Car would not start and their schedule was booked. They still took me in, did a diagnostic, found the problem and resolved the same day. WOW! Great service as always. I realize this depends on the issue but I was amazed at the service and getting this done. Thanks!!

General repairs & maintenance
jerome8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with the service. They are very professional and very courteous. Very good experience.

Auto engine diagnosticGeneral repairs & maintenanceAuto engine tuning
linda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Christian Brothers treat you like family. Everyone is friendly everyone is considerate of your time. Women they explain things to you how you would understand them. They ask you if you have any questions and if there’s anything else they can do for you how many places will just let you come in Your tires. I have…

Auto battery replacementGeneral repairs & maintenanceOil change

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 55%Overpriced 8%Not sure 8%

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