Experts Reviews · Company report
Christian Brothers Automotive Ocotillo logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%49+11.9Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty73−2.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

Christian Brothers Automotive Ocotillo

Chandler, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 4.8★ from 985 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Ocotillo is better than 66% of tire repair shops.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Ocotillo is better than 49% of tire repair shops.C
49
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Ocotillo is better than 87% of tire repair shops.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Ocotillo is better than 83% of tire repair shops.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Ocotillo is better than 73% of tire repair shops.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Ocotillo is better than 100% of tire repair shops.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Ocotillo for 8 kinds of job.

Christian Brothers Automotive Ocotillo for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.112
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 112 Google reviews tagged “Oil change” · showing 20

Nina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★

It’s an excellent place to take your car for service. They are courteous and intelligent. They investigate and evaluate your concerns. They gave me a complete list of issues they found. They color code them so you can deal with any red items right away and save others for later. My car was in and out the same…

Reasonable priceAuto battery replacementGeneral repairs & maintenanceAuto engine diagnostic
JoyceLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

On time for one hour ck up and oil change. Feel they are honest and do an excellent job keeping my car running well.

Reasonable priceAir & cabin filter replacementVehicle InspectionOil change
Kara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I have been coming to Christian Brothers for years, I wouldn’t go anywhere else because you folks are the best!

Reasonable priceTire rotationsOil change
Eileen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent service, fair prices, they recommend only work that is actually needed.

Auto battery maintenanceOil change
Tom12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Excellent work, fair prices. I never hesitate to bring my vehicles here.

Reasonable priceAir & cabin filter replacementTiresAuto battery replacement
SL16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

All info about my car texted to me in a timely manner. Friendly helpful staff.

Auto maintenanceGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
JackLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Christian Owner, Great honest mechanic work. You don't have to worry about the work done at this shop. TJ and the crew will take good care of you!

Great priceGeneral repairs & maintenanceOil changeVehicle Inspection
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Dropped truck off for a simple oil change @9am At 2pm called to see when will it be done , they had not touched it. In fact moved it to gym across lot parking. No oil change should take 5-8 hours. Will never use their service again

Not sureOil change
AnthonyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Typical great experience.

Reasonable priceAir & cabin filter replacementVehicle InspectionOil change
clayLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★

I brought my mercedes to get the oil changed and damage was done to my car. TJ the owner helped out with a portion of my repair. That says allot for the owner to step up and right a wrong. I appreciate his help and wish him nothing but good things. GOD BLESS.

Reasonable priceOil change
rk5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★

2024 July Update: After being a loyal customer for 8+ years, am disappointed with the most recent experience. Had scheduled my 2 cars for regular oil change service (called on same day to schedule- but service was scheduled for 2 separate days). While scheduling I had told them I will be dropping off between 9-10 AM…

Auto engine diagnosticBody & TrimBattery
Mark12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★

I have been taking my vehicle to your shop for over two years and have generally been happy with service. My service yesterday was terrible. I had requested to pick up my car at 2 PM. At 1:45 I finally received a service request and I authorized an oil change and brake fluid replacement. Less than 15 minutes later I…

Vehicle InspectionOil change
Naim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The people at CBA will always make you feel like you are part of the family. Great car shop! They always take care of my car when I need it! They're great on time and quality service! Been going to them for years and would recommend them to anyone.

Auto engine diagnosticOil changeTransmission+ Punctuality+ Professionalism+ Value
Karen15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I always use Christian Brothers to make sure my car is running well every time I come to AZ as it sits in my garage while I am away. I find them friendly and they communicate well.I feel I can trust them to give me accurate and fair service.

Air & cabin filter replacementAuto brake repairAir conditioning
Chuck4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very pleased with service and work ! This was my third or fourth trip back.

Auto A/C rechargeOil changeTire rotations
Andrew8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The professionalism, friendliness, efficiency, knowledge and punctuality of the Christian Brothers staff makes it a superior automotive establishment!

Oil changeVehicle safety inspection
Don8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service very friendly & professional

Oil changeAuto power window repair
BobLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Honest and good service at fair price. Won't try and scam you for unnecessary work.

BrakesOil changeTire rotations
CLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We have used Christian Brothers on Ocotillo for the past 3 years after getting taken advantage of by a franchised dealer. Christian Brothers are prompt, efficient, reasonably priced and always make you aware of any services or repairs you will need in the future so you will not be caught off guard. This appointment…

Air & cabin filter replacementAuto maintenanceOil change
skip13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great staff, cleanliness beyond anything you have seen for an automotive shop and you leave there with a good feeling about your vehicle being taken care of by professionals.

Air & cabin filter replacementGeneral repairs & maintenanceOil change

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 55%Overpriced 8%Not sure 8%

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