How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%66+36Reliability 24%49+11.9Value 14%83+11.7Replies to reviews 7%100+7.1Craft & service penalty87−1.3Momentum penalty73−2.7Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCOREChristian Brothers Automotive Ocotillo
Chandler, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #107Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 4.8★ from 985 Google reviews
Report card
Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
Reviews for your job
Customers hired Christian Brothers Automotive Ocotillo for 8 kinds of job.
Christian Brothers Automotive Ocotillo for oil change
Clear ✕All 112 Google reviews tagged “Oil change” · showing 80
It’s an excellent place to take your car for service. They are courteous and intelligent. They investigate and evaluate your concerns. They gave me a complete list of issues they found. They color code them so you can deal with any red items right away and save others for later. My car was in and out the same…
On time for one hour ck up and oil change. Feel they are honest and do an excellent job keeping my car running well.
I have been coming to Christian Brothers for years, I wouldn’t go anywhere else because you folks are the best!
Excellent service, fair prices, they recommend only work that is actually needed.
Excellent work, fair prices. I never hesitate to bring my vehicles here.
All info about my car texted to me in a timely manner. Friendly helpful staff.
Christian Owner, Great honest mechanic work. You don't have to worry about the work done at this shop. TJ and the crew will take good care of you!
Dropped truck off for a simple oil change @9am At 2pm called to see when will it be done , they had not touched it. In fact moved it to gym across lot parking. No oil change should take 5-8 hours. Will never use their service again
Typical great experience.
I brought my mercedes to get the oil changed and damage was done to my car. TJ the owner helped out with a portion of my repair. That says allot for the owner to step up and right a wrong. I appreciate his help and wish him nothing but good things. GOD BLESS.
2024 July Update: After being a loyal customer for 8+ years, am disappointed with the most recent experience. Had scheduled my 2 cars for regular oil change service (called on same day to schedule- but service was scheduled for 2 separate days). While scheduling I had told them I will be dropping off between 9-10 AM…
I have been taking my vehicle to your shop for over two years and have generally been happy with service. My service yesterday was terrible. I had requested to pick up my car at 2 PM. At 1:45 I finally received a service request and I authorized an oil change and brake fluid replacement. Less than 15 minutes later I…
The people at CBA will always make you feel like you are part of the family. Great car shop! They always take care of my car when I need it! They're great on time and quality service! Been going to them for years and would recommend them to anyone.
I always use Christian Brothers to make sure my car is running well every time I come to AZ as it sits in my garage while I am away. I find them friendly and they communicate well.I feel I can trust them to give me accurate and fair service.
Very pleased with service and work ! This was my third or fourth trip back.
The professionalism, friendliness, efficiency, knowledge and punctuality of the Christian Brothers staff makes it a superior automotive establishment!
Great service very friendly & professional
Honest and good service at fair price. Won't try and scam you for unnecessary work.
We have used Christian Brothers on Ocotillo for the past 3 years after getting taken advantage of by a franchised dealer. Christian Brothers are prompt, efficient, reasonably priced and always make you aware of any services or repairs you will need in the future so you will not be caught off guard. This appointment…
Great staff, cleanliness beyond anything you have seen for an automotive shop and you leave there with a good feeling about your vehicle being taken care of by professionals.
Clean, professional, easy to use platform to approve fixes and pay, courteous service
I couldn't have been more impressed honestly. Great service! This was my first visit to Christian Brothers. And you have made a dedicated customer now. Thank you very much!
I trust their assessment of my vehicle and any needed repairs. Service and repairs are always done in a timely manner
Christian Brothers treat you like family. Everyone is friendly everyone is considerate of your time. Women they explain things to you how you would understand them. They ask you if you have any questions and if there’s anything else they can do for you how many places will just let you come in Your tires. I have…
They always have excellent customer service and their prices are fair.
I had a great experience! They got my car in in a reasonable time. The dealer wanted me to wait for over two months for an oil change. The whole experience was very good. From now on I will take my car with them.
A "10" all the way and every way...
They said what I thought they should say, not what most places will tell you. Very happy with my new car care place. So nice for a great change.
Christian Brothers always demonstrates the highest level of customer service. Making an appointment and having the work completed correctly, on time, make us keep going back to them.
I decided to make an appointment with Christian Brothers based on their raving reviews and they did not disappoint. From the greeting to wrapping everything up, everyone that I spoke to were kind, professional, and attentive. I'll definitely be back for any of my future needs. Thank you all!
Everyone was super friendly and accommodating
We use Christian Brother’s for all of our automotive needs. Their customer service and quality of work is unsurpassed. We have used them for my vehicle as well as both of my sons. They are honest and go above and beyond! The are exceptional at communicating with customers throughout the maintenance and/or repair…
This is the second time my car was in for an oil change & filter change. I love that they do an extensive check on my car and let me know what I could expect down the road. They are very pleasant and accommodating.
extraordinary service!
Great communication! Work was completed within the time frame specified. Very trustworthy!!
So I decided to try a new highly recommended shop in Chandler neighborhood CBA to get EddieVanHemi oil change and couldnt have been more impressed with the service. Highly recommend. The 30 point inspection and communication was excellent along with picts of Fluids/colors and detailed notes. I went to one off Ocotillo in Chandler. 👍🌵🤓🚀
Professional, no BS, straight up people. The report via text is great and the service is great too.
Honest and to the point. They didn't have any problems with me bringing in my own oil for my 2017 Mazda 3 service. I know my car is in good shape and doesn't require any real maintenance and that's exactly the honest feedback I got from them. I plan to start taking my wife's Highlander to them as well.
Very nice and fast response
We take all 3 of our cars to Christian Brothers and have had great experiences every time. I love the convenience of online scheduling. The communication via email and text is great as well - we get a complete inspection report (including pictures) along with costs associated with any suggested repairs. And I know…
LOVE this place! The service was spectacular and friendly and beyond helpful. TJ is the one who was assisting me throughout the day. I was going in for a routine oil change for my 2014 Mercedes E350 and got a text with a link to view all of the diagnostics for my car. They listed out everything that was in great…
Very pleased with the level of professionalism.
These guys are the best. Very friendly and attentive. Love that you always get a detailed itemized quote with pictures. The approval process via web/phone is easy to use and you get a text on the progress. We have been going to this location for years and have recommended our families and friends.
Everything is always explained a head of time, no new work without authorization. Excellent communication. Fair Pricing and very ethical. Shuttle available within range while your vehicle is in the shop.
My usual go to Christian Brothers Automative is the one located in Gilbert but due to schedule conflict, I booked my oil change at the Octotillo location despite it being farther from me. Here's why the 1 star review: Mike, the person who picks up the phone and works the front desk is awful in every way. He has the…
Always reliable and affordable service is provided to their customers
This is my first visit, It was a wonderful experience and Michael was great. I will visit them again for my auto needs!
TJ was awesome! Christian Bros worked with my warranty company to get a lot of my work completed. Thankyou to all involved!
Appointment scheduling was easy to navigate. Arrived and took my vehicle quickly. They explained the process, inspected everything, and let me know what needed to be done. I have been going to Christian Bros for years, both in AZ and Texas. Highly recommend them!
Great service even during the pandemic. Totally above board and honest on my cars needs and what needs to be done. When I told them I would do some of the work myself they were encouraging unlike some dealership service people.
Excellent service
All points inspection and oil change done on time as promised. Always a good experience here.
Wow! The repair experiences headaches I would have avoided if I'd known about Christian Brothers Automotive years ago. My experience with Christian Brothers has consistently been that they treat me as a valuable customer, even for just a simple oil change. They are friendly, courteous and, above all, professional!…
I had installed an aftermarket air conditioning system in my 1969 camaro, and Christian Brothers completed the project by charging the system and completing the wiring. I came back to them because of prior satisfaction from the service they previously provided me and my classic car.
Very organized, great info about the inspection, NO PRESSURE for additional work PLUS the staff was very professional and polite. It appears that all work was very good. THANKS!
Great quality service, at very affordable prices, by very professional and friendly folks!
Had some issues with my drive shaft slipping out due to cracked rear lift blocks while driving in the mountains. CB was able to get me in right away. They diagnosed the issues quickly and communicated what was needed that same morning. They were able to address and fix my issues the next day. I also asked them to…
super easy, they keep you informed about everything with text messages, always reliable
Quick to get in, great communication and honest service. Appeared quite transparent.
They squeezed me in after calling them last minute due to my brakes suddenly feeling unsafe. They're always courteous and professional. This last visit I had a glove box that wouldn't close all the way. I didn't realize they'd fixed it until a few days later...what a great surprise because it was a pain to keep closed!! Thanks so much!!
Wish I could give you Six Stars!
I left my vehicle in a secure area- they started work on it early the next day. I felt they were thorough, and competent. They even warranty what they do. It gave me a great peace of mind! I will definitely go back!!!
They seemed very honest to me.
Zack Joey Mike and the Christian Brothers Ocotillo team are the BEST! Face it, dealing with car costs is often painful, but together the team helped me to prioritize urgent vs. soon issues. They give honest estimates that are accurate and provide excellent customer service including referrals for work they do not…
I feel like most people fall into two categories - those who write reviews when they have horrible experiences and those who continue to have excellent experiences but forget or don't take the time to write a review. I fall into the second category so forgive me but better late than never! After discovering that an…
I have had Christian Brothers Automotive Ocotillo service my car for the last 3 years and am so fortunate to have found them. A great team who is professional, trustworthy and pleasant.
Christian Brothers Automotive Ocotillo have always provided great quality customer service to me and my family. They listen to the customer and make you comfortable with whatever issues are going on with your vehicle, so you understand what is occurring and what needs to be accomplished, whether you know anything…
It is always a pleasure to bring our cars here. Everyone is honest and they do a great job. I would recommend them to anyone.
Christian Brothers isn't the cheapest shop in the world, if you're just looking to save a buck, but, in my opinion, this marginal extra spend is well worth it for the service, attention to detail, and, perhaps most importantly, communication I get with every repair or service. These guys are easily the best about…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 112 | — |
| General repairs & maintenance | 106 | — |
| Auto engine diagnostic | 34 | — |
| Wheel alignment | 33 | — |
| Air & cabin filter replacement | 32 | — |
| Vehicle Inspection | 31 | — |
| Brakes | 28 | — |
| Auto maintenance | 24 | — |
