Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Christian Brothers Automotive Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Christian Brothers Automotive Surprise

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Surprise is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Surprise is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.

Christian Brothers Automotive Surprise for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.40
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C installation & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 43
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 15 Google reviews tagged “A/C installation & repair”

Evanyelia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We had a good experience at Christian Brothers Automotive! They fixed our car’s A/C, and we’re happy with the results. Thank you for getting our A/C working again!

Great priceElectrical repairAuto A/C rechargeElectrical
Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I cannot recommend Christian Brothers Automotive enough! From the moment I walked in, their team was incredibly kind, welcoming, and genuinely friendly. Car repairs can often be stressful, but they completely took the anxiety out of the process by being 100% transparent and honest every step of the way. It’s rare to…

Reasonable priceAuto A/C rechargeElectricalAuto A/C replacement
Porschia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They were very kind and helpful, they ran every test possible to find what was wrong with my car. They honored the price they said over the phone. Extremely trustworthy, definitely would come again.

A/C installation & repair
phyllisLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The entire staff at Reems location in Surprise Az., was and has always been the best automotive company I ever experienced. They go beyond expectations to their customers. I greatly appreciated what they did for me and my 2015 Jeep. Praises to them and their families.. They are the BESSST IN SURPRISE AZ..

Great priceA/C installation & repairAir conditioningOil change
MikeLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

After using Christian Brothers Automotive twice this year, I can confidently say they have earned a customer for life. Tyler and the entire team are everything you hope to find in an auto repair shop: honest, knowledgeable, professional, and genuinely caring. From the first phone call to picking up our vehicle,…

Great priceElectrical repairGeneral repairs & maintenanceAuto A/C recharge
Rodney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Joe provided great service and work was completed to my satisfaction. I would use them again.

Reasonable priceAuto engine diagnosticA/C installation & repair
DeniseLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

I contacted Christian Brothers Automotive because I had already received a diagnosis and repair quote from another mechanic for my vehicle's air conditioning compressor. Since Christian Brothers was much closer to my home, I called to see if they could match the quote. I was told they could and was encouraged to…

Customer photo from Denise's review
OverpricedA/C installation & repair
Rochelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Highly recommend! Great team, honest, transparent, helpful, and timely!

Reasonable priceAuto A/C rechargeA/C installation & repairAir conditioning
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very thorough with inspection and service was excellent. Great experience.

A/C installation & repairOil change
MikeLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Everything turned out great. For the first time I don’t have to do a deep clean of the interior, the service performed works well and I will be taking my vehicles for their maintenance. I finally found a shop I can work with.

Auto A/C rechargeAuto A/C replacementA/C installation & repair
CarlosLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

My wife and I took our car here for an A/C repair, they diagnosed the problem and gave me a quote for over 1500 dollars, after multiple trips and A/C refills they DID NOT fix my car. We end up paying almost 2000 dollars just to have a 1. Blower motor that’s underpowered for my SUV. 2. Constant clicking noises coming…

OverpricedAuto A/C rechargeAuto A/C replacementA/C installation & repair
Payton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jason was awesome very easy and good to work with!

Great priceAuto A/C rechargeA/C installation & repairAir conditioning
Damire1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The team at CBA treated me very fairly, listened to what I believed was wrong with my vehicle. TJ kept in contact throughout the whole service action with a professional attitude. The maintenance was priced fairly and the service was completely in less than 2 days. Will continue to bring my vehicle here for services…

Reasonable priceAuto A/C replacementA/C installation & repair
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amazing customer service! TJ was great to work with.

Not sureA/C installation & repair
Laymans9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Price was high, but service was great. The service rep TJ was personable and caring and provided a shuttle ride back home after I dropped the vehicle off. They completed repairs same day which made paying the premium price more palatable.

Vehicle Inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 49%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change162—
General repairs & maintenance85—
Vehicle Inspection68—
Auto engine diagnostic43—
Auto maintenance41—
Vehicle safety inspection36—
Transmission35—
Air & cabin filter replacement33—

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