Experts Reviews · Company report
Christian Brothers Automotive Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Christian Brothers Automotive Surprise

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Surprise is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Surprise is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.

Christian Brothers Automotive Surprise for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.33
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 106
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 33 Google reviews tagged “Air & cabin filter replacement” · showing 20

Keith7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The entire staff has done a remarkable job on my 2014 Ford Escape. From the customer service to the shuttle personnel. My vehicle advisor Matthew was the very best in all my needs. It’s very refreshing in this day and age to have a person like Matthew and the staff to fulfill all categories in an excellent…

Great priceCarburetor cleaningElectrical repairAir & cabin filter replacement
Charlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The best auto repair shop. Trustworthy company with wonderful staff

Great priceAir & cabin filter replacementTiresVehicle safety inspection
Marie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I needed an oil change and found this shop on Google Maps. Their customer service was phenomenal to say the least. I was fully informed about the process and work being done on my vehicle before and during the service. I also really appreciated getting photos of the damages instead of codes to explain the problems.…

Reasonable priceAir & cabin filter replacementOil change
steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Daniel and Matthew were wonderful to work with. Clear and concise communication. They maintained a level of courtesy and professionalism that was outstanding. I highly recommend this location to those who need vehicle services done.

Reasonable priceAir & cabin filter replacementAuto battery replacementGeneral repairs & maintenance
Marina11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The staff was very kind and courteous. They were thorough with their inspections and did a great job on the repair. They even offered drop off and pick up rides!

Reasonable priceAir & cabin filter replacementVehicle InspectionAuto maintenance
Zach3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always takes care of my vehicles when I’m in a pinch, work is always top notch and staff is awesome. Highly recommend

Great priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
StephenLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great people and quality work. Took my work truck here and I will come back with my personal truck.

Reasonable priceAir & cabin filter replacementExhaustOil change
Dion11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This feels more like a hidden gem. I've been to many automotive services for all my vehicles, but the honest service and the exquisite energy is above beyond. I will continue to come back here and get ALL of my service done here and here only. Highly recommended 20/10. My truck has her own home now.🥸

Great priceAir & cabin filter replacementVehicle safety inspectionOil change
KristineLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The best place to bring your vehicle for repairs or diagnostics! I was lucky enough to be helped by Matt, who was welcoming, knowledgeable, and genuine. He kept me posted on their findings on my vehicle. They sent me a systematic list of what they found with photos. This is different from other auto shops, where…

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceBrakes
Mary15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Great experience, fantastic , highly recommended.

Carburetor cleaningAir & cabin filter replacement
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very friendly and professional service. Ken was a super advisor and explained everything clearly. The laundry list of items I needed done were completed in 24 hours, far less than expected. And I was provided a rose for my wife upon checkout. Highest recommendation.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto engine tuning
Andre5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

TJ was very helpful and informative and the driver Dave absolutely amazing people! Great place to get all car work done!

Air & cabin filter replacementTires
Emma5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I recently purchased a new car and was looking for a trustworthy mechanic. I’m really glad I found Christian Brothers Automotive. Dropping off my car was easy, and TJ was very helpful throughout the process. He made me feel confident and safe driving my new car after they inspected it. I’ll definitely be back for…

Reasonable priceAir & cabin filter replacementAuto maintenance
robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

TJ was awesome! He helped get everything covered under warranty! 5K down to $100. I will absolutely go back!

TransmissionAir & cabin filter replacementAuto maintenance
Johnny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Amazing customer service TJ was very welcoming and very polite to me i really recommend coming here to get a quick service check from your vehicle!!

Reasonable priceAir & cabin filter replacement
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had two oil leaks repaired, replaced front struts and aligned and replaced air filter. Job well done everyone!

Great priceAir & cabin filter replacementSteering & suspension repairEngine repair
Rich2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Staff was very courteous and helpful. Service was great

Great priceAir & cabin filter replacementSteering & suspension repairGeneral repairs & maintenance
Te6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After horrible experience with the dealership. Christian Brothers figured and fixed the issues with great customer service. Transparency through the entire process. Highly recommended

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Christina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a wonderful experience at Christian Brothers. It was my first time there. I am a fairly new widow and trying to navigate how to move forward and I appreciated the kind and courteous staff and their Open and honestcare for me and my vehicle. The prices were very reasonable and everything was explained to me. I…

Great priceAir & cabin filter replacementVehicle InspectionOil change
Andre3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great and quick service with TJ. Thank you for your expertise! -Guy in the Blue Audi

Great priceAir & cabin filter replacementOil change

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 49%Overpriced 2%Not sure 5%

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