Experts Reviews · Company report
Christian Brothers Automotive Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Christian Brothers Automotive Surprise

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Surprise is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Surprise is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.

Christian Brothers Automotive Surprise for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 104
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 43 Google reviews tagged “Auto engine diagnostic” · showing 20

Hailey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John and Mathew were so helpful they took very good care of me. The costumer service was absolutely amazing. The walk through of what was causing issues very explanatory the best work I’ve had done fair respectful men my car was in & out in 24hrs. Thank you for the experience gentlemen

Great priceTiresSteering & suspension repairAuto engine diagnostic
Lukas12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hands down the absolute best auto repair/diagnostic experience in a long time, maybe ever. These guys were fast, responsive, kept me informed, and even picked me up from Goodyear to surprise!!

Reasonable priceAuto engine diagnosticEngine repairService not listed
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with Andrew and Tyler and how they took care of my Dodge Challenger. Will be back again for future service.

Great priceElectrical repairTiresGeneral repairs & maintenance
Joyce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

If you’ve got a European model car in the area, these are the guys who can do what you need.

General repairs & maintenanceAuto engine diagnosticVehicle Inspection
Keith7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The entire staff has done a remarkable job on my 2014 Ford Escape. From the customer service to the shuttle personnel. My vehicle advisor Matthew was the very best in all my needs. It’s very refreshing in this day and age to have a person like Matthew and the staff to fulfill all categories in an excellent…

Great priceCarburetor cleaningElectrical repairAir & cabin filter replacement
RebekahLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve never had such care and time put into my vehicle as Christian Brothers has. from the moment I walked in, I knew I was in the right place. I had taken my car to three different mechanics prior to Christian Brothers. All three told me there’s nothing wrong with my car other than the check engine light being on.…

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto emissions testing
Jonna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Daniel and Tyler at Christian Brothers were fantastic to work with! Quickly diagnosed what was going on with the problem and solved it. I will definitely bring vehicles back.

Auto engine diagnostic
AlexanderLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Beau was great. He was attentive and wrote down my concerns regarding why I dropped the car off today. They were able to diagnose the issue before closing which js helpful as I needed my car back next day. The staff was friendly and their recommendations were honest. I would come back again.

Auto battery replacementAuto engine diagnostic
MikeLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

After using Christian Brothers Automotive twice this year, I can confidently say they have earned a customer for life. Tyler and the entire team are everything you hope to find in an auto repair shop: honest, knowledgeable, professional, and genuinely caring. From the first phone call to picking up our vehicle,…

Great priceElectrical repairGeneral repairs & maintenanceAuto A/C recharge
SaeLocal Guide · 119 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Everyone was so nice! They took the time to listen to my concerns, addressed them appropriately, and went beyond my expectations. I am in school full time and cannot work as much, they gave me different options that would help me with the cost of the repair. It was such a weight off of my shoulders. Thanks guys!

Great priceAuto engine diagnostic
HannahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Got my bfs truck towed here because it was the closest to the truck. 5 stars to Matthew for helping us every step of the way! Unfortunately we couldn't afford to go through with them. They helped us figure out what needed fixed. We appreciate everything they did for us! If you are not broke like us would highly…

OverpricedElectrical repairAuto exhaust system repairAuto engine diagnostic
Rodney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Joe provided great service and work was completed to my satisfaction. I would use them again.

Reasonable priceAuto engine diagnosticA/C installation & repair
TerryLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Good service, car is running better than before all issues at the time were resolved. Very happy to have my 10 year old car back home 🏡🏡🏡🏡🏡

Reasonable priceAuto exhaust system repairAuto engine diagnosticAuto brake repair
DennisLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I don’t know if their last name is Christian but it might as well be for the way they do business! While they had my vehicle in the shop (after a ride home) my wife got sick. They delivered my car with flowers and a care package for her and I hadn’t even paid yet! Very fair prices, perfect customer service,…

Reasonable priceAuto engine diagnosticWheel alignmentAuto maintenance
Rachel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

These guys are awesome. Dropped my Honda Civic Type R off yesterday, after having just called Christian Brothers the afternoon prior. I needed a handful of things done - and not just simple tasks. A day and a half later, I have my car back and better than ever. Thank you for the phenomenal service and communication. Highly recommend!

Reasonable priceExhaustGeneral repairs & maintenanceAuto engine diagnostic
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

CBA may not be the cheapest, but I've come to know that l can trust them both with the info they give me and the work they do. I will always pay more for that. Always super nice and clean, and love the shuttle service they provide.

Reasonable priceSteering & suspension repairAuto engine diagnostic
Casandrah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

100/10 experience! Truck started acting up randomly and dealership was booked. Dealership recommended Christian Brothers and they were nothing short of amazing. Communication was on point from the start. They had my vehicle done in 24hrs & saved me some money. Highly recommend

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Rachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These guys were such gentlemen and so sweet. They diagnosed my car with care and made me feel informed and safe at every step. The work was reasonable given the fact that they had to take the engine apart completely. We definitely will use them again.

Reasonable priceAuto engine diagnosticVehicle Inspection
Bran9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I just wanted to say thank you to everyone especially Kyle for taking care of my vehicle and making sure it is always running like a top. This business has always taken care of my vehicle and I will always recommend them all of my friends and family. For anyone looking for someone to take care of all of your needs,…

Great priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Kristin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I can be wordy so my TL;DR version is this: I have never trusted a mechanic but after going to Christian Brother’s for a car repair I will be using them for all of my car needs going forward. Long version if you care for details: I’m a 37yo woman who is used to being talked down to by car companies (buying a…

Customer photo from Kristin's review
Reasonable priceAuto engine diagnosticEngine repairVehicle Inspection

Show more auto engine diagnostic reviews (23 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 49%Overpriced 2%Not sure 5%

Jobs customers hired them for

Compare with