Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Christian Brothers Automotive Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Christian Brothers Automotive Surprise

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Surprise is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Surprise is better than —% of oil change services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.

Christian Brothers Automotive Surprise for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#54 / 73
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Battery”

Charlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The best auto repair shop. Trustworthy company with wonderful staff

Great priceAir & cabin filter replacementTiresVehicle safety inspection
Aniya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mathew is amazing! The entire team was so helpful!! Thankyou!!

Great priceAuto battery replacementBattery
Tiffany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I was helped by John and Daniel. My car battery suddenly died in my garage, and had no jumper cables to start up the vehicle to get to the shop. They were very kind as to drop by my house to jump start the engine and fix my car promptly. Could not recommend a better service elsewhere than Christian Brothers. Thank you for all your help!

Reasonable priceBatteryOil change
Hannah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

very thorough throughout the whole process! i appreciate this team!

BatteryOil change
PamLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ken and the rest of the staff went above and beyond customer service. Addressing all my questions and taking care of my vehicle.

Reasonable priceAuto battery replacementBrakesBattery
Brandon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Amazing!!!! Best experience I have ever had with any auto shop, these guys are nice, quick, and professional. I just can’t believe I never came to them sooner!!!!!!

Great priceAuto battery replacementElectricalBattery
marsha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I love Christian Brothers, have been there several times and always had great experience. Everyone is so nice and professional, they offer a free shuttle home and always provide a service cost breakdown with no hidden fees. I also got nice rose.

Great priceBattery
Matt4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great customer service all around! They go above and beyond to provide great communication throughout the whole process and explained things in detail to me which was awesome!

Reasonable priceVehicle safety inspectionBatteryOil change
clem2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very quick, efficient and professional. Definitely going back!

Reasonable priceAuto battery maintenanceBattery
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best experience I have had with a car repair shop. Would recommend them highly.

Air & cabin filter replacementAuto battery replacementAuto brake repair
BretLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Brought 2o14 Jeep Patriot in to check battery light. Shop did complete bumper to bumper inspections, took several hours, CHARGED ME $80, then told me that I needed to replace the battery cable ends, that were the red and green painted type, because it was not conducting the flow of electricity very well. When I…

BatteryAuto engine diagnosticElectrical repair
Zach1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time coming here is it was a great experience! The front office was very helpful and kind every time I went in and kept me updated on my car the entire time it was there. Everything was done in a timely manner and I've had no issues since. I've already recommended them to a few friends of mine and would recommend them to anyone else.

Auto battery replacementAuto brake replacementBattery
Michele5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a great experience! The flower that they give you at check out is so sweet!

Air & cabin filter replacementBatteryBrakes
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Christian Brothers Automotive in Surprise has my highest endorsement. When my 2019 Chrysler needed an emergency repair, they went out of their way to accommodate me. The staff were all knowledgeable, courteous, professional, friendly and they got the job done in record time.

Battery
Bethany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a great experience at Christian Brothers Automotive! The new location is great and amazing employees!

Air & cabin filter replacementAuto battery maintenanceAuto maintenance
philLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto brake repairVehicle InspectionBrakes
Derek2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Battery

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 49%Overpriced 2%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change162—
General repairs & maintenance85—
Vehicle Inspection68—
Auto engine diagnostic43—
Auto maintenance41—
Vehicle safety inspection36—
Transmission35—
Air & cabin filter replacement33—

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