Experts Reviews · Company report
Christian Brothers Automotive Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Christian Brothers Automotive Surprise

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Surprise is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Surprise is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.

Christian Brothers Automotive Surprise for electrical repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 56
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 31 Google reviews tagged “Electrical repair” · showing 20

Kenda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Matthew was amazing. Great customer service

Great priceElectrical repair
SteveLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I called them for help because my wife had used them and liked them. I made an appointment to drop off the car. They were very welcoming and pleasant when I arrived. The job was completed to my satisfaction and I would return again without hesitation.

Reasonable priceElectrical repair
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with Andrew and Tyler and how they took care of my Dodge Challenger. Will be back again for future service.

Great priceElectrical repairTiresGeneral repairs & maintenance
Keith7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The entire staff has done a remarkable job on my 2014 Ford Escape. From the customer service to the shuttle personnel. My vehicle advisor Matthew was the very best in all my needs. It’s very refreshing in this day and age to have a person like Matthew and the staff to fulfill all categories in an excellent…

Great priceCarburetor cleaningElectrical repairAir & cabin filter replacement
Evanyelia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We had a good experience at Christian Brothers Automotive! They fixed our car’s A/C, and we’re happy with the results. Thank you for getting our A/C working again!

Great priceElectrical repairAuto A/C rechargeElectrical
Cord11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a good job and Tyler was great as always first time using Christian Brothers for a car fix but I have dealt with Tyler for years from a different shop and followed him here he keeps me informed on what’s going on and appreciate that and he is a very friendly and smiling person and friendly with people. I…

Reasonable priceElectrical repair
MikeLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

After using Christian Brothers Automotive twice this year, I can confidently say they have earned a customer for life. Tyler and the entire team are everything you hope to find in an auto repair shop: honest, knowledgeable, professional, and genuinely caring. From the first phone call to picking up our vehicle,…

Great priceElectrical repairGeneral repairs & maintenanceAuto A/C recharge
Troy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

👍

Electrical repair
HannahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Got my bfs truck towed here because it was the closest to the truck. 5 stars to Matthew for helping us every step of the way! Unfortunately we couldn't afford to go through with them. They helped us figure out what needed fixed. We appreciate everything they did for us! If you are not broke like us would highly…

OverpricedElectrical repairAuto exhaust system repairAuto engine diagnostic
ashley11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This place is 10/10 I recommend to go for getting your vehicle fixed or any service! The staff were all so nice and welcoming. The communication was on point. They work on my car so fast and got it done before the day I needed it at. The way they communicate made me feel safe and know that they wouldn’t let me drive…

Electrical repairBrakes
Nancy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Wonder company, awesome staff. Will take my car to them from now on.

Reasonable priceElectrical repair
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Was my first time going to Christian automotive and they were extremely helpful. Took care of my problem within 10 minutes and didn’t charge me for checking My battery out. I will definitely be going back there for all my service needs on my automobile

Great priceElectrical repair
AJLocal Guide · 122 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

I had a very disappointing experience with the Christian Brothers Automotive location. My car was picked up on December 3rd for warranty work and engine timing repairs. I was repeatedly given inaccurate completion dates and poor communication throughout the process. When I finally got the car back in early January,…

Customer photo from AJ's reviewCustomer photo from AJ's reviewCustomer photo from AJ's reviewCustomer photo from AJ's review
OverpricedTransmissionElectrical repairAuto battery replacement
Cecila12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Awesome experience with Christian Brothers today. Gave me a great quote for fixing a window regulator and replacing wiper blades on my old Tahoe today. Got the work completed same day. I have these guys on my list for car repairs for sure.

Great priceElectrical repairWiper blade installation
CMDRLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

After spending two frustrating weeks at the dealership with no answers, I brought my vehicle to Christian Brothers Automotive and I’m so glad I did. Jason and the team took the time to properly diagnose the issue and found that the real problem was the ignition switch—something the dealership completely missed. Once…

Reasonable priceElectrical repair
LionelLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a great experience with Christian brother automotive. They fixed my throttle body and computer brain. They had my 02 escalade for 2 weeks was fine with me cause they gave me a rental. Trucks running great thank Jason and team for working hard on my truck..

Customer photo from Lionel's review
Great priceElectrical repairEngine repair
Ricardo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Really appreciate the shuttles that take you where you need to Christian brothers automotive shout out Matthew cool dude man

Electrical repair
Te6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

After horrible experience with the dealership. Christian Brothers figured and fixed the issues with great customer service. Transparency through the entire process. Highly recommended

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Olav3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

TJ was great, good communication and explanation of the work that was needed.

Reasonable priceElectrical repair
Phil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

TJ was able to get me in quickly and out the door fast for an unexpected electrical repair. Thanks!

Reasonable priceElectrical repair

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 49%Overpriced 2%Not sure 5%

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