How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREChristian Brothers Automotive Surprise
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.
Christian Brothers Automotive Surprise for general repairs & maintenance
Clear ✕All 85 Google reviews tagged “General repairs & maintenance” · showing 80
Nick was phenomenal and very understanding! Great customer service!
This place is really nice and all the workers are really good and help with all my needs
Very happy with Andrew and Tyler and how they took care of my Dodge Challenger. Will be back again for future service.
If you’ve got a European model car in the area, these are the guys who can do what you need.
The entire staff has done a remarkable job on my 2014 Ford Escape. From the customer service to the shuttle personnel. My vehicle advisor Matthew was the very best in all my needs. It’s very refreshing in this day and age to have a person like Matthew and the staff to fulfill all categories in an excellent…
I’ve never had such care and time put into my vehicle as Christian Brothers has. from the moment I walked in, I knew I was in the right place. I had taken my car to three different mechanics prior to Christian Brothers. All three told me there’s nothing wrong with my car other than the check engine light being on.…
Great experience
Jason took great care of me, and diagnosed the problem in good timely manner
Im so appreciative of their professionalism and friendliness. Tyler and Beau were my associates and were amazing to deal with.Anna is a top notch shuttle driver, friendly and easy to chat with.
Great experience, dealt with Matthew and he was very communicative and helpful in explaining everything. They were not able to duplicate the issue I had but they didn't try to sell me anything I didn't need so I really appreciate Matthew and Anna where awesome!!
Every time I go there, they are always trying to upsell you on unnecessary charges. Their prices are horrible. I would not recommend this place…. friendly service Does that mean honesty and integrity?
I love the staff! The way they take care of the car and their customers. They are transparent about what your car needs and enjoy the fact that they offer rides back home when your car is being worked on.
There should be an additional half star option so I could select 4.5. Fundamentally the service, timing, and treatment were excellent. The pricing of both the service I received, as well as the additional possible services was fair, and within expectations. The only feedback I have that is neither positive, or…
After using Christian Brothers Automotive twice this year, I can confidently say they have earned a customer for life. Tyler and the entire team are everything you hope to find in an auto repair shop: honest, knowledgeable, professional, and genuinely caring. From the first phone call to picking up our vehicle,…
I was helped by Matthew at the front desk. Very professional and knowledgeable. 100% recommend.
This is a very thoughtful business. I love the fact they have a shuttle, which helps me immensely since I'm single. The driver, Ana, it's a very good driver and very talkative person; I enjoyed her company during my drives. I only take my car to Christian Brothers.
Genuinely nice people and great customer service, which is getting very difficult to find nowadays. The fact that they are primarily Christian is very nice. I typically don't mind one way or the other religiously how a person is, hut there is a significant amount of hate toward Christians, so it's wonderful to see…
Matthew helped me thru my process and the whole team was great. This place is awesome at communicating and updating via text which is so rare, the digital report is so thorough. Thank you all and shout out to Ryan the tech!
Daniel and Matthew were wonderful to work with. Clear and concise communication. They maintained a level of courtesy and professionalism that was outstanding. I highly recommend this location to those who need vehicle services done.
I had a great experience with Christian Brothers Automotive. I brought my Jeep Compass in to have the radiator repaired, and Matthew and his team took excellent care of me from start to finish. The repair was completed in a timely manner, and they kept me informed throughout the entire process. What really stood…
These guys are awesome. Dropped my Honda Civic Type R off yesterday, after having just called Christian Brothers the afternoon prior. I needed a handful of things done - and not just simple tasks. A day and a half later, I have my car back and better than ever. Thank you for the phenomenal service and communication. Highly recommend!
They did a great job on my Subaru for a fair price.
Matthew was extremely helpful. I loved my experience i will definitely be back.
Always takes care of my vehicles when I’m in a pinch, work is always top notch and staff is awesome. Highly recommend
We dealt with Ken, and he is always cheerful, and let's you know every detail of what's going on. You see videos and get texts to review work needed, or being performed. We trust them and that means everything! I even got a carnation when I picked my car up! Never expected that!
Absolutely amazing service! Clear, detailed and honest about the service needed! Will only be going here from now on! Thank you so much!
Thank you Ken for replacing headlights in my car. I've never been treated with kindness and respect at any auto place! With help you took time to review and replace on the spot! I will definitely refer your business to anyone needing anything fixed as well as my other vehicles. Thank you for making me feel like a valued customer!!
100/10 experience! Truck started acting up randomly and dealership was booked. Dealership recommended Christian Brothers and they were nothing short of amazing. Communication was on point from the start. They had my vehicle done in 24hrs & saved me some money. Highly recommend
I just wanted to say thank you to everyone especially Kyle for taking care of my vehicle and making sure it is always running like a top. This business has always taken care of my vehicle and I will always recommend them all of my friends and family. For anyone looking for someone to take care of all of your needs,…
The best place to bring your vehicle for repairs or diagnostics! I was lucky enough to be helped by Matt, who was welcoming, knowledgeable, and genuine. He kept me posted on their findings on my vehicle. They sent me a systematic list of what they found with photos. This is different from other auto shops, where…
I’m so thankful they were able to get my fiancé in same day. We are beyond stressed but they helped take a huge load off our plate. Love my flower🥰🥰
I am so thankful for Christian Brothers Automotive. I took my car in for an oil change and to figure out some noises it was making. After inspection they sent me a detailed report with pictures and walked me through what needed to be done now and what I could wait on. It was later in the day and I was worried I…
Excellent customer service. Took great care of my vehicles both times I had them serviced. Took time to discuss the plan for repairs and future maintance. Feel confident in doing business with them. Today, I was given a flower at time of checkout. What a nice touch! I am a widow and sometimes car maintance can be…
I love this place! They are so friendly and I always feel they are giving me the best service. I am so thankful my son recommended them. I’m a lifer!
First time visit. Jason was very thorough with his explanation of our van's issues and warranty. This helped with our experience and trust in their company.
Kyle was so helpful and very kind!! Thanks so much for your help again!
Very friendly and professional service. Ken was a super advisor and explained everything clearly. The laundry list of items I needed done were completed in 24 hours, far less than expected. And I was provided a rose for my wife upon checkout. Highest recommendation.
I would love to share the incredible service, kindness, compassion, patience, fair price and excellent inspection report that we had today. Please know Jason is absolutely AWESOME!!! Love, love, love this place, give them a try, you will not be disappointed. We found our new home for our vehicle maintenance…THANK YOU CHRISTIAN BROTHERS AND JASON!!!
Great customer service. Jason G. was extremely helpful. Everyone was very helpful. Kept me informed about the progress of my car.
This was our first time to Christian Brothers Automotive. It was a great experience, at a competitive price. They provided excellent customer service. The exceeded our expectations.
Great same day service and excellent customer service. Highly recommended.
My daughter and I took our cars to CB Surprise for the first time and I was very impressed with their customer service. We have been to a few CB franchise locations over the years, but this one by far showed the most gratitude! Not only did they leave a thank you card in the car, they gave out individual carnations…
Christian Brothers, surprise in particular, has the best customer service. Everyone is always so friendly. More importantly, I feel confident that they are honest about the maintenance I need to have on my vehicle. I will continue to use their services and I will continue to recommend them to my friends and family.…
Had a weird noise that was so speratictic it was had to tell where it was coming from. Found out the water pump was on its way out. Good thing to find out before the upcoming camping trip. Thank TJ and the rest of the team.
John and Jason are fantastic! The experience was so great. I don’t really know what else to say except I highly recommend them and I would use them again.
Staff was very courteous and helpful. Service was great
Tj was very helpful and provided excellent service. The place had a welcoming, family-friendly atmosphere, and I felt I could trust him. I’d definitely return if needed.
Jason Graham and Preston Lara were helpful, courteous, informative, explained what was needed and why. Definitely recommend.
Tj was extremely personable and great communicating during my time here. Great service consultant. TJ Rowley
I stopped in to Christian Brothers after getting quotes for what I needed at other shops. They offered a free inspection (about an hour) and concurred with the other shops as far as what I needed, with one surprising addition: my battery was about to go out. My husband had many questions about the methodology for…
So friendly, thorough and no pressure to get anything done. Highly recommend this place for all car servicing.
Quick turnaround with my truck repair and very friendly service. My go to shop!
I have gotten my vehicle serviced twice from this location and the experience has been phenomenal. The staff are very friendly and professional. The service is completed efficiently. They remember small details about my husband and I. Also, they give carnations to the female customers. Special shout out to TJ who…
First time using Christian brothers. Start to finish, everything went smoothly. They even picked up my vehicle from my work and returned when finished. Jason was great to work with. Definitely my go to from now on.
Great experience and excellent service
Great experience as always.TJ helped me get out of there with oil change tire rotation and new drive belts in no time! Always a good experience at CB auto.
Great experience. Preston Lara was extremely helpful and not at all pushy about doing more than what was needed right away to get me back on the road.
CB Auto has been a great help when keeping my vehicles in top notch shape. They have also been very kind while working with me and my wife regarding our vehicles. They are a pleasure to work with. We will continue to come to them for all our mechanic needs. Thank you.
Tj was very helpful
Worked with Gregory Cardenas mostly and he was very polite and thorough. They took care of a list of about 8 issues with my car and got it back to me the next morning, very fast. They offer a free shuttle too. This is the 2nd time I have trusted them with my vehicle and I will continue to do so. Highly recommend!
Oh my goodness! CB was professional, patient, knowledgeable and friendly! Every staff member smiled and was polite! And the free shuttle was awesome! Shout out to Charlie Powell! Great conversation and entertainment! Thank you CB for all you do! I definitely will be back!
The best experience I have had with a car repair shop. Would recommend them highly.
Brant and Tyler are so awesome. They went above and beyond with our most recent car repairs. We had several items that needed fixing. They offered a 3 year 36k warranty on their work. They were human and tried to meet our time requirements to complete the work! Highly recommend them. We will be using them exclusively from now on!
Took my vehicle in on Friday for general maintenance. The place was clean and the staff were very friendly and accommodating. Used their shuttle service to get a ride back home. They send you a text message of all updates which is nice. Even better, they send you a link to see everything they looked at, which they…
After the nightmare experience I had with LHM Surprise and their service center, Christian Brothers were the light of the situation. They were able to see me same day, diagnose the issues, give pictures and videos explaining exactly what the issue was along with giving up front pricing. On top of that, they were…
Excellent job on repair work! Customer service was exemplary! Alex was very professional and kept me apprised on all aspects of my repair job. Will definitely go here henceforth for all my vehicle service needs!
Christian Brothers performed several repairs to our car. They were upfront about all costs, communicated throughout the process, easy to work with, and completed the repairs in a timely manner. We love the 3 year or 36,000 mile warranty, whichever benefits us. Great service!!
I was in a tight spot, found this company. They helped me out in several ways. A ride to work, then came and got me after the work was done. Kept me up to Date with everything, customer service was like no other. My whole family uses them now.
Christian Brothers did a great job of getting our car repaired and through emissions. They provided excellent Serbia snd at a great price! I will definitely be bringing my other vehicles to Christions Brothers for future repairs.
Very good service will use them again
Thoughtful, courteous, reliable, Helpful, honest and timely. I can't say enough about how great they treated me and my automobile.
Had an issue with my flexplate and after a thorough Inspection, christian brothers found a couple of other serious issues. They bent over backwards and jumped through all the hoops of dealing with my carsheid warranty and ended up getting all the repairs completed through the warranty.... With upgraded parts warranty of three years!
Great customer service experience! Fantastic people.
Super friendly, knowledgeable and helpful. Will definitely bring my car back in the future.
Very good service and nice people.
Absolutely hands down the best auto repair shop that I have ever been to! They are the most honest and friendliest repair shop. They've got a lifetime customer.
Best shop in Surprise hands down! All the workers are friendly and attentive, would highly recommend them to anyone!
Christian brothers automotive is like no other, the shop is so clean and professional. I will definitely be making them my go to people for my automotive needs.
Very friendly staff. Very clean office. Great amenities. Ken, Alex, Charlie, Cal, and AJ were all very helpful and attentive. 5/5 would come again.
I was helped as soon as I walked in. The hospitality is great and I was kept in the loop every step of the way. Highly recommend!
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 162 | — |
| General repairs & maintenance | 85 | — |
| Vehicle Inspection | 68 | — |
| Auto engine diagnostic | 43 | — |
| Auto maintenance | 41 | — |
| Vehicle safety inspection | 36 | — |
| Transmission | 35 | — |
| Air & cabin filter replacement | 33 | — |
