Experts Reviews · Company report
Christian Brothers Automotive Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Christian Brothers Automotive Surprise

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Surprise is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Surprise is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.

Christian Brothers Automotive Surprise for oil change

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Jobs reviewedHow many Google reviews are tagged with this job.162
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 140
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 162 Google reviews tagged “Oil change” · showing 20

graham7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My new mechanics... thanks for the great work...

Great priceOil change
Jaden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Super friendly service and cheap prices

Auto brake repairOil change
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Had an amazing experience with this car shop. They have great customer service all the guys at the shop, or super nice and professional. They were super informative about every step of the process of the work that I had done on my car. This is my first time at the shop and I will definitely come back again. It is my…

Reasonable priceOil changeService not listed
Amy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This incredible company blessed me and my family so much on their national day of service taking a weight off my shoulders, I cannot explain. We have been In dire need of four new tires , An oil change,and our air-conditioning was out most of the summer. They worked with us to get tires replaced and were able to…

Reasonable priceTiresAuto A/C replacementOil change
Jaevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This place is really nice and all the workers are really good and help with all my needs

Reasonable priceGeneral repairs & maintenanceAuto brake replacementOil change
Jeff14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Prompt service and fair price. Courtesy shuttle to drop me off at home instead of waiting in store. Great guys and great service!

Great priceWheel alignmentOil change
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Daniel and Matthew were so helpful and got me booked right away my car was fixed in no time. This place is the best and fair on prices.

Customer photo from Chris's review
Great priceTransmissionTiresVehicle Inspection
Muhree1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

A wonderful company. Thank you! For what you are doing! Shout out to Matthew and the entire team Hallelujah

Great priceOil change
Deborah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The outreach to the community is beyond amazing! They took care of my car better than I could have ever imagined! I am blown away at their professionalism and kindness. I am impressed that great customer service still exists! Thank you Christian Bros for walking the walk!

Great priceOil change
Amber4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

So grateful for Christian brothers and their generosity! The way you’re showing love to the community reflects Jesus in such a big way so THANK YOU!

Great priceOil change
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Extremely kind and well experienced staff that made the process very smooth.

Great priceSteering & suspension repairVehicle InspectionOil change
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Awesome facilities, with great people that love what they do and do it very well. If you have never been here, please come and give a try. Awesome people!

Great priceOil change
Jenni8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First time visiting Christian Brothers Hands down the best. All the employees were amazing and treated me as family.

Great priceOil change
Analicia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very amazing group of people. Very inviting! Overall service is amazing! This was our first time here. We will definitely be back!

Great priceOil change
Babe14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Love these guys! Will never go to anyone else again!

Great priceTiresSteering & suspension repairSteering & suspension replacement
LindaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Best price for oil change, very professional, and quick. Did a complete review of car needs .

Oil change
Rayleen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Everyone here was amazing! Specially Anna! She was very sweet and informative! I definitely will be returning!

Reasonable priceOil change
Tanner3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Over the phone Danny made my experience very inviting, easy, and safe! The service team made it a quick and short visit but very detailed. Overall great experience!

Great priceOil change
DavidLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Servicing my vehicle was prompt. All customer service staff were very friendly, and knowledgeable.

Reasonable priceTire rotationsOil change
Ariana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Anna my driver was awesome :)

Reasonable priceVehicle safety inspectionOil change

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 49%Overpriced 2%Not sure 5%

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