How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREChristian Brothers Automotive Surprise
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.
Christian Brothers Automotive Surprise for oil change
Clear ✕All 162 Google reviews tagged “Oil change” · showing 140
My new mechanics... thanks for the great work...
Super friendly service and cheap prices
Had an amazing experience with this car shop. They have great customer service all the guys at the shop, or super nice and professional. They were super informative about every step of the process of the work that I had done on my car. This is my first time at the shop and I will definitely come back again. It is my…
This incredible company blessed me and my family so much on their national day of service taking a weight off my shoulders, I cannot explain. We have been In dire need of four new tires , An oil change,and our air-conditioning was out most of the summer. They worked with us to get tires replaced and were able to…
This place is really nice and all the workers are really good and help with all my needs
Prompt service and fair price. Courtesy shuttle to drop me off at home instead of waiting in store. Great guys and great service!
Daniel and Matthew were so helpful and got me booked right away my car was fixed in no time. This place is the best and fair on prices.
A wonderful company. Thank you! For what you are doing! Shout out to Matthew and the entire team Hallelujah
The outreach to the community is beyond amazing! They took care of my car better than I could have ever imagined! I am blown away at their professionalism and kindness. I am impressed that great customer service still exists! Thank you Christian Bros for walking the walk!
So grateful for Christian brothers and their generosity! The way you’re showing love to the community reflects Jesus in such a big way so THANK YOU!
Extremely kind and well experienced staff that made the process very smooth.
Awesome facilities, with great people that love what they do and do it very well. If you have never been here, please come and give a try. Awesome people!
First time visiting Christian Brothers Hands down the best. All the employees were amazing and treated me as family.
Very amazing group of people. Very inviting! Overall service is amazing! This was our first time here. We will definitely be back!
Love these guys! Will never go to anyone else again!
Best price for oil change, very professional, and quick. Did a complete review of car needs .
Everyone here was amazing! Specially Anna! She was very sweet and informative! I definitely will be returning!
Over the phone Danny made my experience very inviting, easy, and safe! The service team made it a quick and short visit but very detailed. Overall great experience!
Servicing my vehicle was prompt. All customer service staff were very friendly, and knowledgeable.
Anna my driver was awesome :)
The best auto repair shop. Trustworthy company with wonderful staff
The entire staff at Reems location in Surprise Az., was and has always been the best automotive company I ever experienced. They go beyond expectations to their customers. I greatly appreciated what they did for me and my 2015 Jeep. Praises to them and their families.. They are the BESSST IN SURPRISE AZ..
I needed an oil change and found this shop on Google Maps. Their customer service was phenomenal to say the least. I was fully informed about the process and work being done on my vehicle before and during the service. I also really appreciated getting photos of the damages instead of codes to explain the problems.…
Came for an oil change, and they were quick and friendly! Thank you beau
I absolutely love bringing my car to CB. I feel safe and I can rest easy knowing that my car is in good hands and that I won't be taken advantage of, especially as a Female bringing in her car to get serviced.
I love the staff! The way they take care of the car and their customers. They are transparent about what your car needs and enjoy the fact that they offer rides back home when your car is being worked on.
Tyler & Bo + everyone else there is really nice & they are definitely on top of their jobs. They got me in and out as quick as they said they would and it didn't charge me an arm and a leg either. It was awesome. Highly recommend CBA to anyone needing working on their vehicle done 🚙🛻🚘🚗🚙
Bo and the entire team were courteous, with timely feedback, and excellent pricing!
There should be an additional half star option so I could select 4.5. Fundamentally the service, timing, and treatment were excellent. The pricing of both the service I received, as well as the additional possible services was fair, and within expectations. The only feedback I have that is neither positive, or…
Brought my Cadillac to have his oil changed off of a Facebook promotion I seen and I will have to say that I was impressed on this company. Beau and his supervisor were extremely courteous and professional and exceeded my expectation. I was in a hurry so they even got me out the door it very very quickly.
Reliable, friendly, professional service. Great communications. Free shuttle, drinks & snacks. They kept their time commitments as well.
I was helped by John and Daniel. My car battery suddenly died in my garage, and had no jumper cables to start up the vehicle to get to the shop. They were very kind as to drop by my house to jump start the engine and fix my car promptly. Could not recommend a better service elsewhere than Christian Brothers. Thank you for all your help!
They took care of me in more ways than one. They shuttled me to the hospital after finding out my husband had been admitted, everyone in the office signed a get well card for him! They bought my truck to me once it was done. I will probably never get my car fixed anywhere else but here.
These folks are great! I used Christian Brothers in Aurora CO and always had a great experience with them, so when I moved here I gave this location a try. I'm very happy that I use them. Everyone there is professional, knowledgeable and very friendly. They answer all your questions and provide top shelf service…
very thorough throughout the whole process! i appreciate this team!
They did a great job on my Subaru for a fair price.
As for a Christian Ukrainian girl, it’s amazing for me to see business like this! I wish we would have more play like this! Level of service, vibe, the way guys talking, and the atmosphere in general! Thank you Christian Brothers Automotive for serving people in this way!
Very thorough with inspection and service was excellent. Great experience.
Thank you so much for all your Services Mackie has helped me so much through my tough situation answering all my questions 10/10 customer service. Thank you as well to Dave and Gavin for your amazing courtesy shuttle rides to and from home and being able to and extending a further hand to taking me to work lifted so…
Great service, detail report, no pressure to get additional work done.
Polite crew. Dropped off car for full synthetic oil change. They provided a digital report with pictures of recommended items, many of which I was aware, and a few I wasn’t. As this car is just going to be sitting all dinner long, I declined all recommended repairs for now. They listened to my reasoning and just…
I just want to take a moment to recognize the excellent customer service I received. You truly represent what it means to serve others with integrity. Your attitude reflects strong values and a genuine care for people, which is not something you see every day. Thank you for all the help . Tony toma
Everything turned out great. For the first time I don’t have to do a deep clean of the interior, the service performed works well and I will be taking my vehicles for their maintenance. I finally found a shop I can work with.
Always takes care of my vehicles when I’m in a pinch, work is always top notch and staff is awesome. Highly recommend
Great people and quality work. Took my work truck here and I will come back with my personal truck.
Preston was absolutely amazing overall great service and would highly recommend them to anyone
My whole experience was great. Danny made sure to answer all my many questions and get the right services booked for my car. Jason was nice and polite at checkout too. Overall a very friendly business and would highly recommend.
10/10, would recommend. Got an oil change today and will be back for other services when needed. Ken was so helpful, informative, and friendly. Pricing is great and service is excellent.
This feels more like a hidden gem. I've been to many automotive services for all my vehicles, but the honest service and the exquisite energy is above beyond. I will continue to come back here and get ALL of my service done here and here only. Highly recommended 20/10. My truck has her own home now.🥸
Christan brothers automotive has given me exceptional service each and every time I have came by for service. They also offer a great shuttle system home offered by a great driver named dave who gets you to your destination in a quick and safe trip! I would recommend CBA to anyone looking for a place to get their car serviced.
The best place to bring your vehicle for repairs or diagnostics! I was lucky enough to be helped by Matt, who was welcoming, knowledgeable, and genuine. He kept me posted on their findings on my vehicle. They sent me a systematic list of what they found with photos. This is different from other auto shops, where…
They are very friendly and professional , they did a great job with my car, I would personally recommend them-they fixed my car at a very reasonable price. Thanks, Christian Brothers! You’re my car automotive repair guys from now on. Specially to Matthew thank you for assisting and for the all help and the free…
I am so thankful for Christian Brothers Automotive. I took my car in for an oil change and to figure out some noises it was making. After inspection they sent me a detailed report with pictures and walked me through what needed to be done now and what I could wait on. It was later in the day and I was worried I…
I can be wordy so my TL;DR version is this: I have never trusted a mechanic but after going to Christian Brother’s for a car repair I will be using them for all of my car needs going forward. Long version if you care for details: I’m a 37yo woman who is used to being talked down to by car companies (buying a…
Friendly, perfessional, and great service. Thanks.
Excellent customer service. Took great care of my vehicles both times I had them serviced. Took time to discuss the plan for repairs and future maintance. Feel confident in doing business with them. Today, I was given a flower at time of checkout. What a nice touch! I am a widow and sometimes car maintance can be…
I love this place! They are so friendly and I always feel they are giving me the best service. I am so thankful my son recommended them. I’m a lifer!
The entire team at Christian Brother's were so kind, helpful, and respectful. They got my vehicle in and serviced for an oil change as a walk-in, with no delays. They made me feel welcomed and comfortable. This team truly cares about people and are eager to help people through those unfortunate reasons we need to…
First time visit. Jason was very thorough with his explanation of our van's issues and warranty. This helped with our experience and trust in their company.
CB Surprise Waddell team are amazing. Ken and the team go above and beyond. True customer care and service.
The service was fast, the staff were very friendly and helpful. Especially Kyle he made sure I understood everything going on with my car and walked me through everything step by step. The office is very nice and comfortable.and clean .
I would love to share the incredible service, kindness, compassion, patience, fair price and excellent inspection report that we had today. Please know Jason is absolutely AWESOME!!! Love, love, love this place, give them a try, you will not be disappointed. We found our new home for our vehicle maintenance…THANK YOU CHRISTIAN BROTHERS AND JASON!!!
I love coming here, everyone is so friendly and so kind. I recommend 100%!
Came in for an oil change. Staff was very friendly. Waiting room was clean and inviting, plus they had free snacks and water. Overall phenomenal experience!!!
Friendly, fast, fair, and knowledgeable. Highly recommend! TJ explained every detail from my inspection, provided recommendations, and kept me updated on my vehicle's progress every step of the way.
My daughter and I took our cars to CB Surprise for the first time and I was very impressed with their customer service. We have been to a few CB franchise locations over the years, but this one by far showed the most gratitude! Not only did they leave a thank you card in the car, they gave out individual carnations…
Christian Brothers, surprise in particular, has the best customer service. Everyone is always so friendly. More importantly, I feel confident that they are honest about the maintenance I need to have on my vehicle. I will continue to use their services and I will continue to recommend them to my friends and family.…
From the beginning TJ, listened to what was going on with my vehicle. It was misdiagnosed at another shop and they confirmed the correct issue here. Another problem was discovered while working on my vehicle. TJ kept me informed on what was happening. I would definitely return to this shop for future maintenance and repairs.
TJ was awesome! He helped get everything covered under warranty! 5K down to $100. I will absolutely go back!
Truly a Great Company with an awesome Team! Jason, my advisor, was very courteous and knowledgeable. Came in for an oil change, but also found out my coolant was leaking. Going through a rough time right now...this company understood that and more than helped to make it as affordable as possible. Thank you to Jason and the rest of the Team!
Jason was absolutely incredible! He answered every question we had and was kind and professional! I will be sending everyone I know here for their automobile problems! Thanks again Jason!
Tj was very helpful and provided excellent service. The place had a welcoming, family-friendly atmosphere, and I felt I could trust him. I’d definitely return if needed.
Jason Graham and Preston Lara were helpful, courteous, informative, explained what was needed and why. Definitely recommend.
This shop is amazing! They are helpful, friendly, and overall welcoming. They explain in detail the work needed, they don’t pressure you if you’re not ready to get specific work done. They even offer rides to and from shop if needed. I can’t say enough great things about this place, we will continue to bring our…
I had a wonderful experience at Christian Brothers. It was my first time there. I am a fairly new widow and trying to navigate how to move forward and I appreciated the kind and courteous staff and their Open and honestcare for me and my vehicle. The prices were very reasonable and everything was explained to me. I…
I would like to acknowledge Christian Brothers- Surprise location. I worked directly with TJ, but my interaction with the rest of team was exceptional. Customer service 5 stars. The availability of service techs in the work bay was awesome! The knowledge of vehicle components was stellar. The peace of mind that…
I could not be more pleased with my services at Christian Brother’s Automotive. I was greeted so nicely upon entry. All the employees I encountered were courteous and concerned for my safety with the vehicle. Highly recommend and will return.
I like the place, very professional and welcoming as soon as you walk in the door. Fast and friendly service. Thank you so much.
Christian Brothers Automotive is absolutely amazing! The team was super friendly, professional, and really went out of their way to help me out. They made the whole experience quick and stress-free. You can tell they genuinely care about their customers. Highly recommend checking them out if you want great service! Thank yall again!
Service was amazing and quick! Hospitality was great! Definitely coming back here!
Thank you Jason and Kenny for a wonderful experience they did such an amazing job and helped me out so much.
Fast amazing service!!! Friendliest staff I have ever had to deal with...I simply am amazed at how I felt like a member of the Christian Brothers family...
Tj is the man. Got me in and out within the same day. Great customer service 💫
Great and quick service with TJ. Thank you for your expertise! -Guy in the Blue Audi
Great Experience with this place overall. They fixed and found the issue my car was having for the longest despite going to both sun devil and firestone only Christian Brothers actually got the job done and fixed the problem. Jason in particular did a great job of walking me thru the process and explain in detail…
First time customers. Came in for an oil change and check up. I was treated with respect and the results were explained one by one. I will come back. I believe I've found my new mechanic!!!
I’ve been going to the spot for three years and will not go anywhere else. Absolute best service.
I really appreciate my first time experience, from the phone to leaving in my car after my oil change. It's a rarity these days to have people whom are caring, attentive and informative. I would highly recommend to anyone I know. My first time experience will certainly not be my last. The care and efficiency is…
Great experience as always.TJ helped me get out of there with oil change tire rotation and new drive belts in no time! Always a good experience at CB auto.
From first walking in, I appreciated the inviting and comfortable atmosphere that they provided. Everyone was kind and thoughtful throughout the entire time I waited for my service to be completed. Price was fair and they went above and beyond to assess my vehicle as they noticed my tire light was still on after I…
Great customer service all around! They go above and beyond to provide great communication throughout the whole process and explained things in detail to me which was awesome!
I like the atmosphere of Christian Brothers. Everyone is extremely helpful and very thorough.
CB Auto has been a great help when keeping my vehicles in top notch shape. They have also been very kind while working with me and my wife regarding our vehicles. They are a pleasure to work with. We will continue to come to them for all our mechanic needs. Thank you.
This place is great! I have had several really good experiences with them. They have worked in my moms Mercedes and they have always been fair. They are always kind and provide great service. We will continue to go back
Was told the car being ready at noon I call at 12:35. They got the wrong part won’t be ready for two or three more hours. They should’ve call me when they knew they had the wrong part. Also I did not order a new cabin air filter, and they replaced it. Customer service is the paramount of any business!
I had my brake job done there with a discount & oil change. Very friendly & helpful.
The best experience I have had with a car repair shop. Would recommend them highly.
I can’t say enough good things about my experience at Christian Brothers Automotive They were able to get me in same day which helped with my busy schedule. They didn’t try to sell me things I didn’t need which is always a bonus! The entire team was very friendly and that’s hard to find that these day! They have a…
These guys are amazing, clean, and honest. As a woman, it is difficult to get auto work done without feeling like I am getting ripped off but they are honest and transparent. Very communicative and the report they send out is perfect since I work a ton and cannot go in right as they call. Overall, 10/10 I'm…
My 2006 Nissan Pathfinder was due for a smog test and the Service Engine Soon Light was on which is an automatic failure. I've taken it to other auto service shops around the neighborhood and no luck in getting it fixed and getting taken for a ride (ripped-off) which was a very disappointing experience! Then I…
Took my vehicle in on Friday for general maintenance. The place was clean and the staff were very friendly and accommodating. Used their shuttle service to get a ride back home. They send you a text message of all updates which is nice. Even better, they send you a link to see everything they looked at, which they…
Service Dept Alex was very helpful in working my needs for my vehicle. Happy with results of my repair.
After the nightmare experience I had with LHM Surprise and their service center, Christian Brothers were the light of the situation. They were able to see me same day, diagnose the issues, give pictures and videos explaining exactly what the issue was along with giving up front pricing. On top of that, they were…
Excellent job on repair work! Customer service was exemplary! Alex was very professional and kept me apprised on all aspects of my repair job. Will definitely go here henceforth for all my vehicle service needs!
This a very nice facility. The staff was informative and honest. They told us what needed to be done and what we need to do at the dealership to get fixed because warranty or current recalls. Would recommend to give them a try.
Christian Brothers performed several repairs to our car. They were upfront about all costs, communicated throughout the process, easy to work with, and completed the repairs in a timely manner. We love the 3 year or 36,000 mile warranty, whichever benefits us. Great service!!
The professionalism and kindness of the staff was great. They gave suggestions on what needs to be done on my car, what needs to go first and how to go about getting it done. Also, Charlie the man who gave me a ride home was awesome too!
I was in a tight spot, found this company. They helped me out in several ways. A ride to work, then came and got me after the work was done. Kept me up to Date with everything, customer service was like no other. My whole family uses them now.
In my experience looking for a reliable auto repair facility, Christian Brothers Automotive continues to be consistent, quality work! I recommend them to anyone for auto repair needs. 👍🏼
Came to Christian Brothers in Surprise for an oil change and everything was perfect. Service was excellent. Very happy to be here. Recommended very highly. We will be coming back.
Thoughtful, courteous, reliable, Helpful, honest and timely. I can't say enough about how great they treated me and my automobile.
First time coming here is it was a great experience! The front office was very helpful and kind every time I went in and kept me updated on my car the entire time it was there. Everything was done in a timely manner and I've had no issues since. I've already recommended them to a few friends of mine and would recommend them to anyone else.
Got to the shop early and they went to work just like I was on time .
First time customer, everyone was so helpful and professional. Definitely will be back with my other vehicles.
My daughter’s Jeep Wrangler muffler was making loud rattling noises, car engine also sounded loud and riding really rough. We took it to CB and they determined the fuel injector, gaskets and spark plugs were all bad and needed to be replaced. The repair cost was a sticker shock but Lisa and Laura worked magic to…
Great staff. Fast service.
Great customer service experience! Fantastic people.
Quick and easy oil change, everyone is incredibly nice!
Fast, friendly and fairly priced!
Had a comfortable waiting room cold water and soda for free and they were quick and precise with work done.
Came to get an oil change for my company truck , provided amazing customer service would recommend !
All around best service! Very professional and friendly, we will be taking all of our vehicles for service there from now on.
Great customer service, the office is beautiful, and everyone in the place is very helpful
10/10 great service super friendly and all around great place to get my vehicle taken care of. Good jobs guys
Outstanding experience! Wonderful customer service. Took my car for oil change as a walk in and they were able to make that happen. Also brake check and thorough explanation about the need for repair in the near future! I recommend these guys and I will definitely be back for the brake repair and other needs in the near future!
I never have used Christian Bros until today. They're business is super clean. Ken greeted me with a smile, and respect. Made me feel like a person and not a number. Service was done in a timely manner. Charlie the courier was fantastic. Laura the receptionist was very friendly. If you never have used Christian…
This is the friendliest staff of any mechanic business I’ve been to. They immediately put me at ease and made me feel as if my car was in good hands.
I'm genuinely impressed by the customer service at CBA. I took my car in for some services and they shuttled me back to my house so that I didn't have to wait or miss any work. When my car was finished, they dropped off my car to my home. It was the most convenient auto mechanic visit I've ever had. Also, the text…
Excited to see a new Christian Brothers open up! This is a great company full of great people who care about the work they do! Anything put in Zeke’s hands is always done right. I highly recommend 10 out of 10 for me!
Just got some more work done on my car and they did a great job! The front office staff is so helpful and kind, and I didn’t have any problems getting my car looked at and fixed in a timely manner. I definitely recommend getting serviced here!
Great group of guys. Very knowledgeable and personable. Not like salesman personal, but rather just good people neighbor like personable. Talked and chatted about normal stuff for a few minutes. No pressure or up selling. Will give you a thorough report if you request. In my experience asked if I had any questions…
Fast and friendly service. My service advisor, Alex, was great. Definitely will do business again.
My experience was absolutely amazing! Fast and efficient, some of the most friendly people I’ve ever met! Great at answering any questions I had and , didn’t cost an arm & a leg!
Honest workers, excellent & fast service, would reccomend to anyone who needs repair work done!
Very friendly staff. Very clean office. Great amenities. Ken, Alex, Charlie, Cal, and AJ were all very helpful and attentive. 5/5 would come again.
the service here was UNPARALLELED ,, the guys/ crew always smiling and its felt like you just knew that they were gonna do a good//great job . id recommend ' Christian Brothers Automotive ' to everyone who drives a vehicle .! Thanks for going above and beyond for something as simple as an oil change .! (:
We used Christian Bro’s Automotive for an oil change and they were amazing! Staff was very kind and friendly.I loved the detailed inspection along with photos and Videos to help me understand what’s going on with my car. I will definitely be going back again for feature car needs.
They did an amazing job with my oil change. They also informed me about everything my car needs, but weren’t pushy about it like a lot of mechanic shops are!
Such a wonderful experience! I couldn’t reccomend this place enough. From the moment I walked through the doors, they made me feel valued, were honest & walked me through every detail of what needed to be done & why. Alex was very communicative from start to finish. 10/10 reccomend!
Always a great experience! The flower that they give you at check out is so sweet!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 162 | — |
| General repairs & maintenance | 85 | — |
| Vehicle Inspection | 68 | — |
| Auto engine diagnostic | 43 | — |
| Auto maintenance | 41 | — |
| Vehicle safety inspection | 36 | — |
| Transmission | 35 | — |
| Air & cabin filter replacement | 33 | — |
