Experts Reviews · Company report
Christian Brothers Automotive Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Christian Brothers Automotive Surprise

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Surprise is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Surprise is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.

Christian Brothers Automotive Surprise for tire rotations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Tire rotations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Tire rotations”

DavidLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Servicing my vehicle was prompt. All customer service staff were very friendly, and knowledgeable.

Reasonable priceTire rotationsOil change
Mark12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wonderful place. The people, all of them, treated me with respect and kindness. They were knowledgeable and fair. I am new here in Surprise and I was looking for an honest, excellent shop for my cars. I have found it with Christian Brothers in Surprise!

Tire rotationsAir conditioningWiper blade installation
JohnLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

These folks are great! I used Christian Brothers in Aurora CO and always had a great experience with them, so when I moved here I gave this location a try. I'm very happy that I use them. Everyone there is professional, knowledgeable and very friendly. They answer all your questions and provide top shelf service…

Reasonable priceCarburetor cleaningTire rotationsOil change
Zach3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always takes care of my vehicles when I’m in a pinch, work is always top notch and staff is awesome. Highly recommend

Great priceAir & cabin filter replacementGeneral repairs & maintenanceTire rotations
MariaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jason Graham and Preston Lara were helpful, courteous, informative, explained what was needed and why. Definitely recommend.

Reasonable priceGeneral repairs & maintenanceTire rotationsOil change
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I stopped in to Christian Brothers after getting quotes for what I needed at other shops. They offered a free inspection (about an hour) and concurred with the other shops as far as what I needed, with one surprising addition: my battery was about to go out. My husband had many questions about the methodology for…

Reasonable priceTransmissionAuto battery replacementGeneral repairs & maintenance
ChrisLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

TJ and the team at Christian Brothers Automotive in Surprise, AZ did an awesome job! Brought my car in for a 4-wheel alignment and tire rotation, and they got it done quickly and professionally. Communication was great the whole way through — they kept me updated and explained everything clearly. Excellent service…

Great priceSteering & suspension repairTire rotationsVehicle Inspection
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We went to Christian Brothers as are car was bouncing and thought we needed shocks. It happened that we did not need shocks, but there were no weights on our tires which we had purchased elsewhere. We had our car aligned and the tires were balanced and wiper blades installed. Chris was the person that assisted my…

Reasonable priceTire rotationsVehicle InspectionWheel alignment
Travis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience as always.TJ helped me get out of there with oil change tire rotation and new drive belts in no time! Always a good experience at CB auto.

Reasonable priceGeneral repairs & maintenanceTire rotationsVehicle Inspection
jackieLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can’t say enough good things about my experience at Christian Brothers Automotive They were able to get me in same day which helped with my busy schedule. They didn’t try to sell me things I didn’t need which is always a bonus! The entire team was very friendly and that’s hard to find that these day! They have a…

Air & cabin filter replacementOil changeTire rotations
BeckyLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took my vehicle in on Friday for general maintenance. The place was clean and the staff were very friendly and accommodating. Used their shuttle service to get a ride back home. They send you a text message of all updates which is nice. Even better, they send you a link to see everything they looked at, which they…

Auto battery maintenanceAuto maintenanceGeneral repairs & maintenance
Zach1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time coming here is it was a great experience! The front office was very helpful and kind every time I went in and kept me updated on my car the entire time it was there. Everything was done in a timely manner and I've had no issues since. I've already recommended them to a few friends of mine and would recommend them to anyone else.

Auto battery replacementAuto brake replacementBattery
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

First time customer, everyone was so helpful and professional. Definitely will be back with my other vehicles.

Oil changeTire rotationsVehicle safety inspection
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I never have used Christian Bros until today. They're business is super clean. Ken greeted me with a smile, and respect. Made me feel like a person and not a number. Service was done in a timely manner. Charlie the courier was fantastic. Laura the receptionist was very friendly. If you never have used Christian…

Oil changeTire rotations
Stephanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm genuinely impressed by the customer service at CBA. I took my car in for some services and they shuttled me back to my house so that I didn't have to wait or miss any work. When my car was finished, they dropped off my car to my home. It was the most convenient auto mechanic visit I've ever had. Also, the text…

Wiper blade installationOil changeTire rotations
EsmeraldaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Just got some more work done on my car and they did a great job! The front office staff is so helpful and kind, and I didn’t have any problems getting my car looked at and fixed in a timely manner. I definitely recommend getting serviced here!

BrakesOil changeTire rotations
Mariah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience was absolutely amazing! Fast and efficient, some of the most friendly people I’ve ever met! Great at answering any questions I had and , didn’t cost an arm & a leg!

Oil changeTire rotations
Michele5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a great experience! The flower that they give you at check out is so sweet!

Air & cabin filter replacementBatteryBrakes
JamesLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had my Full Synthetic Oil change and Brakes Serviced. Had an amazing experience and I have found my new mechanic in Surprise, AZ.

Auto brake repairOil changeTire rotations
VLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had services completed on grand opening, February 13, 2023. Staff and technicians are very courteous, personable, and go out of their way to ensure quality services are provided to customers. Shuttle services are available for those needing a lift home/back.

Oil changeTire rotationsVehicle Inspection
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always great service at Christian Brothers Automotive. The new Surprise Location is clean, has great employees with great customer service.

Air & cabin filter replacementAuto maintenanceBrakes
Bethany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a great experience at Christian Brothers Automotive! The new location is great and amazing employees!

Air & cabin filter replacementAuto battery maintenanceAuto maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 49%Overpriced 2%Not sure 5%

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