Experts Reviews · Company report
Christian Brothers Automotive Surprise logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Christian Brothers Automotive Surprise

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Christian Brothers Automotive Surprise is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Christian Brothers Automotive Surprise is better than —% of oil change services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Christian Brothers Automotive Surprise is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.

Christian Brothers Automotive Surprise for tires

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Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 120
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Tires”

Amy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This incredible company blessed me and my family so much on their national day of service taking a weight off my shoulders, I cannot explain. We have been In dire need of four new tires , An oil change,and our air-conditioning was out most of the summer. They worked with us to get tires replaced and were able to…

Reasonable priceTiresAuto A/C replacementOil change
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Daniel and Matthew were so helpful and got me booked right away my car was fixed in no time. This place is the best and fair on prices.

Customer photo from Chris's review
Great priceTransmissionTiresVehicle Inspection
Hailey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John and Mathew were so helpful they took very good care of me. The costumer service was absolutely amazing. The walk through of what was causing issues very explanatory the best work I’ve had done fair respectful men my car was in & out in 24hrs. Thank you for the experience gentlemen

Great priceTiresSteering & suspension repairAuto engine diagnostic
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very happy with Andrew and Tyler and how they took care of my Dodge Challenger. Will be back again for future service.

Great priceElectrical repairTiresGeneral repairs & maintenance
Babe14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Love these guys! Will never go to anyone else again!

Great priceTiresSteering & suspension repairSteering & suspension replacement
J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was referred to Christian Brothers by a friend and had the most wonderful experience with them! Daniel didn’t even sell what I needed for my daughter’s car but he made some phone calls and sent me links so that I had exactly what I needed!! He even offered to balance our new tire for free! Wow! He went above and…

Great priceTires
Charlene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The best auto repair shop. Trustworthy company with wonderful staff

Great priceAir & cabin filter replacementTiresVehicle safety inspection
AdrianLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

John, Preston, Mackie, and the whole team really helped us out when I thought I needed a new wheel bearing and ended up doing some semi-major front end work. They were empathetic, kind, and efficient, getting the vehicle done and back to me within 24 hours. Thanks CBA Surprise team for your humanity and great work!

TiresSteering & suspension replacementVehicle Inspection
JimmyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I called earlier this week to setup a mounting and balancing of four brand new tires I spoke to Mark over the phone and he was very professional and courteous, answered all my questions. He told me they also offered mobile mounting so we went ahead and set that up. They called me and also texted me to confirm a day…

Great priceTires
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent customer service. Took great care of my vehicles both times I had them serviced. Took time to discuss the plan for repairs and future maintance. Feel confident in doing business with them. Today, I was given a flower at time of checkout. What a nice touch! I am a widow and sometimes car maintance can be…

Great priceTiresGeneral repairs & maintenanceOil change
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They really put the Christian attitude in Christian Brothers, highly respected and very friendly atmosphere!

Reasonable priceTransmissionTires
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

TJ provided excellent customer service and very knowledgeable. I'd recommend doing business with them.

Reasonable priceTiresSteering & suspension repairSteering & suspension replacement
Andre5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

TJ was very helpful and informative and the driver Dave absolutely amazing people! Great place to get all car work done!

Air & cabin filter replacementTires
Lynn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Highly recommend awesome people who help me with my car tire they prioritize my safety thank you so much

Great priceTires
Valentin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I would like to acknowledge Christian Brothers- Surprise location. I worked directly with TJ, but my interaction with the rest of team was exceptional. Customer service 5 stars. The availability of service techs in the work bay was awesome! The knowledge of vehicle components was stellar. The peace of mind that…

Great priceTiresOil change
Natasha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I could not be more pleased with my services at Christian Brother’s Automotive. I was greeted so nicely upon entry. All the employees I encountered were courteous and concerned for my safety with the vehicle. Highly recommend and will return.

Great priceTiresOil change
Stacia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been going to the spot for three years and will not go anywhere else. Absolute best service.

Reasonable priceTiresAuto battery replacementOil change
Khannah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are amazing, clean, and honest. As a woman, it is difficult to get auto work done without feeling like I am getting ripped off but they are honest and transparent. Very communicative and the report they send out is perfect since I work a ton and cannot go in right as they call. Overall, 10/10 I'm…

Air & cabin filter replacementOil changeTires
Christina4 months ago★★★★★

Rating only, no written review.

Reasonable priceTires

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 49%Overpriced 2%Not sure 5%

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