How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCOREChristian Brothers Automotive Surprise
Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #56Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.8★ from 1,341 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Christian Brothers Automotive Surprise for 8 kinds of job.
Christian Brothers Automotive Surprise for vehicle inspection
Clear ✕All 68 Google reviews tagged “Vehicle Inspection” · showing 40
Daniel and Matthew were so helpful and got me booked right away my car was fixed in no time. This place is the best and fair on prices.
Extremely kind and well experienced staff that made the process very smooth.
Very happy with Andrew and Tyler and how they took care of my Dodge Challenger. Will be back again for future service.
If you’ve got a European model car in the area, these are the guys who can do what you need.
The entire staff has done a remarkable job on my 2014 Ford Escape. From the customer service to the shuttle personnel. My vehicle advisor Matthew was the very best in all my needs. It’s very refreshing in this day and age to have a person like Matthew and the staff to fulfill all categories in an excellent…
Love these guys! Will never go to anyone else again!
Repairs were timely, great service.
I love the staff! The way they take care of the car and their customers. They are transparent about what your car needs and enjoy the fact that they offer rides back home when your car is being worked on.
After using Christian Brothers Automotive twice this year, I can confidently say they have earned a customer for life. Tyler and the entire team are everything you hope to find in an auto repair shop: honest, knowledgeable, professional, and genuinely caring. From the first phone call to picking up our vehicle,…
These guys are awesome. Dropped my Honda Civic Type R off yesterday, after having just called Christian Brothers the afternoon prior. I needed a handful of things done - and not just simple tasks. A day and a half later, I have my car back and better than ever. Thank you for the phenomenal service and communication. Highly recommend!
John, Preston, Mackie, and the whole team really helped us out when I thought I needed a new wheel bearing and ended up doing some semi-major front end work. They were empathetic, kind, and efficient, getting the vehicle done and back to me within 24 hours. Thanks CBA Surprise team for your humanity and great work!
They did a great job on my Subaru for a fair price.
The staff was very kind and courteous. They were thorough with their inspections and did a great job on the repair. They even offered drop off and pick up rides!
Always takes care of my vehicles when I’m in a pinch, work is always top notch and staff is awesome. Highly recommend
100/10 experience! Truck started acting up randomly and dealership was booked. Dealership recommended Christian Brothers and they were nothing short of amazing. Communication was on point from the start. They had my vehicle done in 24hrs & saved me some money. Highly recommend
These guys were such gentlemen and so sweet. They diagnosed my car with care and made me feel informed and safe at every step. The work was reasonable given the fact that they had to take the engine apart completely. We definitely will use them again.
I just wanted to say thank you to everyone especially Kyle for taking care of my vehicle and making sure it is always running like a top. This business has always taken care of my vehicle and I will always recommend them all of my friends and family. For anyone looking for someone to take care of all of your needs,…
I am so thankful for Christian Brothers Automotive. I took my car in for an oil change and to figure out some noises it was making. After inspection they sent me a detailed report with pictures and walked me through what needed to be done now and what I could wait on. It was later in the day and I was worried I…
I can be wordy so my TL;DR version is this: I have never trusted a mechanic but after going to Christian Brother’s for a car repair I will be using them for all of my car needs going forward. Long version if you care for details: I’m a 37yo woman who is used to being talked down to by car companies (buying a…
Friendly, perfessional, and great service. Thanks.
First time visit. Jason was very thorough with his explanation of our van's issues and warranty. This helped with our experience and trust in their company.
Awesome place, awesome people! We were looking at a used vehicle for sale. I called an hour ahead to see if Christian Brothers could squeeze us in for a PPI (pre purchase inspection). To my surprise, they were able to take us in, after being told no by various other garages in the area. The PPI was extremely…
If you're looking for people carrying their business with professionalism and high integrity, this is the place to go. Christian Brothers Automotive Surprise will be my place to go for any car services. Good people, good work. And you also get free shuttle service if you don't want to wait. Go home, take a nap, get…
TJ was awesome, very friendly and knowledgeable. Most importantly communicated ever step of they way.
My daughter and I took our cars to CB Surprise for the first time and I was very impressed with their customer service. We have been to a few CB franchise locations over the years, but this one by far showed the most gratitude! Not only did they leave a thank you card in the car, they gave out individual carnations…
TJ was so helpful. And really put forward a good hand helping me understand what was happening.
John and Jason are fantastic! The experience was so great. I don’t really know what else to say except I highly recommend them and I would use them again.
We brought our vehicle in for service in dire need of repairs. Working with TJ to complete and coordinate all the work for so simple and professional. He was to the point and delivered 100% with everything he said. Our car is working beautifully now. Thank you Christian Brothers & TJ
Tj was very helpful and provided excellent service. The place had a welcoming, family-friendly atmosphere, and I felt I could trust him. I’d definitely return if needed.
I stopped in to Christian Brothers after getting quotes for what I needed at other shops. They offered a free inspection (about an hour) and concurred with the other shops as far as what I needed, with one surprising addition: my battery was about to go out. My husband had many questions about the methodology for…
I had a wonderful experience at Christian Brothers. It was my first time there. I am a fairly new widow and trying to navigate how to move forward and I appreciated the kind and courteous staff and their Open and honestcare for me and my vehicle. The prices were very reasonable and everything was explained to me. I…
Super friendly staff and Preston was awesome!
TJ and the team at Christian Brothers Automotive in Surprise, AZ did an awesome job! Brought my car in for a 4-wheel alignment and tire rotation, and they got it done quickly and professionally. Communication was great the whole way through — they kept me updated and explained everything clearly. Excellent service…
TJ was super helpful and took his time with us after inspecting a car we are looking to purchase. Christian Brothers is always consistent between locations and a great place to take your cars!
I really enjoyed working with TJ. He was very professional and kept me informed throughout the repair.
First time using Christian brothers. Start to finish, everything went smoothly. They even picked up my vehicle from my work and returned when finished. Jason was great to work with. Definitely my go to from now on.
We went to Christian Brothers as are car was bouncing and thought we needed shocks. It happened that we did not need shocks, but there were no weights on our tires which we had purchased elsewhere. We had our car aligned and the tires were balanced and wiper blades installed. Chris was the person that assisted my…
Great experience as always.TJ helped me get out of there with oil change tire rotation and new drive belts in no time! Always a good experience at CB auto.
Price was high, but service was great. The service rep TJ was personable and caring and provided a shuttle ride back home after I dropped the vehicle off. They completed repairs same day which made paying the premium price more palatable.
Superior customer service. Professional atmosphere. Excellent communication and a thorough evaluation of services needed, complete with videos and photos. Services were completed in a timely manner and I was treated respectfully. I will do business here again.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 162 | — |
| General repairs & maintenance | 85 | — |
| Vehicle Inspection | 68 | — |
| Auto engine diagnostic | 43 | — |
| Auto maintenance | 41 | — |
| Vehicle safety inspection | 36 | — |
| Transmission | 35 | — |
| Air & cabin filter replacement | 33 | — |
