Criminal justice attorney · Hallam, PA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%73+50.5Reliability 31%58+17.8Experts Score= 68Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 49 domestic violence lawyersiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★40 Google reviews · 6 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ciccarelli Law Offices 4.8 out of 5 based on 40 reviews. Clients frequently cite effective case outcomes, such as reduced charges or dropped cases, alongside praise for the staff’s responsiveness, professionalism, and clear communication during intake and trial preparation. While most feedback is positive, one recurring criticism involves difficulty reaching assigned attorneys after payment, with complaints about reassignments and a perceived lack of follow-up during critical case stages.
Google rating: 4.8 out of 5 from 40 reviews (95% five-star).
Reviews on this page: 40 Google reviews (37 with written comments).
Owner responses: the business replied to 15% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Ciccarelli Law OfficesDomestic Violence Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ciccarelli Law Offices: 73/100 on this factor. Category median: 90.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ciccarelli Law Offices: 58/100 on this factor. Category median: 82.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ciccarelli Law Offices: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ciccarelli Law Offices: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 56.–
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Bar = this company · dark tick = category median.
Star ratings
40 Google reviews we collected
4.8of 5
5 stars3895%
4 stars00%
3 stars00%
2 stars00%
1 star25%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
96%praise
Praise5596%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1832%
Staff & attitude1425%
Quality & results814%
Speed & response712%
Communication47%
Price & value47%
Honesty & trust24%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend, great person to work with personally I was working with william/bill great guy payed a couple thousand but well worth the money got…”
“The secretaries in the office were friendly in person as well.”
“I had an excellent experience at Ciccarelli law offices.”
“All of the staff at Ciccarelli that I dealt with were incredibly kind and responded quickly, answering any questions I had.”
“He answered my questions with education and cheered for me when I got unsecured bail.”
“…working with william/bill great guy payed a couple thousand but well worth the money got my case dropped in the first hearing!…”
“My situation was was in a negative state but with the outstanding balance of trust I’m in a position to smile and continue my life with happiness.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDaniel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Matt Marino is the man! Was originally looking at 15 months of jail. Matt got me a few months house arrest. Highly recommend
JJosh1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend, great person to work with personally I was working with william/bill great guy payed a couple thousand but well worth the money got my case dropped in the first hearing! Thanks again!
PPrivateLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Retained this business for legal issues. Initially it was a salesman pitch until the money was paid for services. Then, crickets. If you have questions, it wasn’t easy to get a hold of your assigned attorney.
It was a Hellish time in my life not knowing what the next step was because the practice kept reassigning me…
TTayvon4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I had the pleasure of having William Whitenack represent me. He was prompt and ready to defend my freedom. He answered my questions with education and cheered for me when I got unsecured bail. I’m continuing on with him as my attorney and would for any other cases! I highly recommend.
MMicheal7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Thank you so much for everything Willam Whitenack took care of me and everything went very well. Thank you again so very much and God bless your firm.
DDev7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Ms. Kramer was a delight to work with and managed to get my speeding ticket charges reduced. I would absolutely recommend her and Ciccarelli Law Offices
Matt Marino is the man! Was originally looking at 15 months of jail. Matt got me a few months house arrest. Highly recommend
Response from the owner · 2 months ago
Thank you, Daniel. We are thrilled Matt was able to secure house arrest instead of a longer jail term and that you are pleased with the outcome. Your recommendation means a lot to our team. Please reach out if you need any further assistance.
J
Josh1 reviewiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Highly recommend, great person to work with personally I was working with william/bill great guy payed a couple thousand but well worth the money got my case dropped in the first hearing! Thanks again!
Response from the owner · 2 months ago
Thank you, Josh, for your kind recommendation. We’re thrilled William was able to get your case dropped at the first hearing — that’s excellent news. We appreciate you trusting us with your matter and taking the time to share your experience. If you need assistance in the future, we’re here to help.
J
Josh Eshleman6 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Retained this business for legal issues. Initially it was a salesman pitch until the money was paid for services. Then, crickets. If you have questions, it wasn’t easy to get a hold of your assigned attorney.
It was a Hellish time in my life not knowing what the next step was because the practice kept reassigning me other attorneys. In conclusion, if the issue was worse than it was, I’m not sure if I would be in jail or not. I can’t say I would recommend this practice based on my experience. Best advice, try to find an experienced attorney that’s a one or two person team NOT a dozen of them. Also watch out for sale pitches.
Response from the owner · a year ago
We care for our clients and take every step to being responsive to their needs, including returning phone calls and emails. We also are responsive to clients who have concerns and try to meet their reasonable concerns. Needing a lawyer isn't easy.
In the matter of this. "Review", it remains UNVERIFIED.
When we receive a review we typically reach out to the reviewer to thank them and discuss with them their experience whether it is positive or negative ".
The review was listed as "PRIVATE" and other than the fact that that this private reviewer mostly gives one star reviews, there is no way to identify the reviewer to reach out to confirm that they were an actual client and if so address the concerns stated in the review.
C
Cody Bowers1 reviewiTotal number of Google reviews Cody has written across all businesses on Google Maps, not just this one.
I had the pleasure of having William Whitenack represent me. He was prompt and ready to defend my freedom. He answered my questions with education and cheered for me when I got unsecured bail. I’m continuing on with him as my attorney and would for any other cases! I highly recommend.
M
Micheal Carmen7 reviewsiTotal number of Google reviews Micheal has written across all businesses on Google Maps, not just this one.
Ms. Kramer was a delight to work with and managed to get my speeding ticket charges reduced. I would absolutely recommend her and Ciccarelli Law Offices
R
Renina2 reviewsiTotal number of Google reviews Renina has written across all businesses on Google Maps, not just this one.
My initial intake was a great experience. The secretaries in the office were friendly in person as well. All of my questions were answered. I was a little skeptical due to the reviews. I was given a different attorney that I spoke to but that was told to me prior to. I soley believe that is due to the team matching the right attorney to your case. My case wasn't a serious case, however I chose a trial.
I called other law offices and attorneys prior to the pricing was ridiculous for such a small case or I didn't have a good overall experience.
I highly recommend this office.
Response from the owner · 2 years ago
Thank you Renina. We strive to be our best for our clients and earn our reputation for being the best choice for your Lancaster legal needs. YOUR SUCCESS IS OUR MISSION. Ciccarelli Law: Lancaster Personal Injury, DUI & Criminal Lawyers
