Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Customers consistently praise the punctuality, friendliness, and efficiency of Cintas Facility Services representatives in Rockford, IL. Reviewers note that staff members promptly resolve issues, maintain open communication regarding available services, and reliably deliver items such as floor mats, towels, and shop rags on schedule. The company maintains a 4.9/5 rating from 92 reviews, with the owner responding to 88% of feedback. One lower-rated review criticizes a change in uniform inventory policies that left insufficient stock during holiday weeks.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
92 Google reviews we collected
Phrases our text analysis found in 81 written reviews
How often each topic comes up in the written reviews
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our Cintas rep, Kevin, provides friendly, prompt service.”
“he’s quickly in and out and always does a great job”
“AJ with Rockford cintas has helped us a ton and is always on time”
“He always does a great job and I would recommend his services to anyone.”
“Xavier is great to deal with, always happy and able to answer any questions we have and he makes it easy to work with Cintas.”
“His professionalism, and zeal for service is a genuine asset to not only us but to to the company.”
praise complaint · found by our text analysis, Google review wording unchanged.
Our Cintas rep, Kevin, provides friendly, prompt service. He works quickly to resolve issues, if/when they arise. Thankfully, issues or concerns are rare, due to his proactive approach to customer service. His commitment to excellence is evident!
Aj with Cintas is always on time. And has helped us right away with any issues we've had.
Garrett is the cooolest!!!!😊 Always walks in with a smile ans I always enjoy our conversations.
garrett comes into my work every friday to switch out our towels for us and is so friendly every time! he’s quickly in and out and always does a great job
We have had Breshawn Billups from Cintas as our Friday delivery driver for quite some time. He replaces all our floor mats throughout our office and shop location. He comes in and is always very kind, respectful, neat and courteous. It's been a pleasure having him as our Cinta's delivery person and we are hopeful he will continue to be for the future.
We love working with Breshawn Billups. He is always prompt, thorough and friendly. He has advocated for us when items we have ordered have been incorrect. Glo-Bowl hopes he with us a long time.
4.9 ★★★★★ 92 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Good business, Good service
Thank you for letting us know about your great Cintas experience! We're happy to be your partner.
Our Cintas rep, Kevin, provides friendly, prompt service. He works quickly to resolve issues, if/when they arise. Thankfully, issues or concerns are rare, due to his proactive approach to customer service. His commitment to excellence is evident!
Thank you for sharing your experience with Kevin to us! Your business means a lot to us and so do our partners. We will be sure to let their supervisor know.
Aj with Cintas is always on time. And has helped us right away with any issues we've had.
We are pleased to hear this! Your feedback will be passed along to Aj's supervisor.
Garrett is the cooolest!!!!😊 Always walks in with a smile ans I always enjoy our conversations.
We appreciate you letting us know. We will let Garrett's manager know about your kind words.
AJ with Rockford cintas has helped us a ton and is always on time
Hi Leonel, we enjoy hearing about how our partners make an impact on your business! We will share your feedback to AJ's supervisor. Thank you.
A.J. from Rockford Cintas is awesome, and goes above and beyond.
Hi Brenda, thank you for letting us know about your SSR who goes above and beyond. We will let their supervisor know about this.
garrett comes into my work every friday to switch out our towels for us and is so friendly every time! he’s quickly in and out and always does a great job
Thank you for bringing Garrett's performance to our attention. We’ll let their supervisor know how pleased you are.
We have had Breshawn Billups from Cintas as our Friday delivery driver for quite some time. He replaces all our floor mats throughout our office and shop location. He comes in and is always very kind, respectful, neat and courteous. It's been a pleasure having him as our Cinta's delivery person and we are hopeful he will continue to be for the future.
Thank you for sharing your experience with Breshawn to us! Your business means a lot to us and so do our partners. We will be sure to let their supervisor know.
We love working with Breshawn Billups. He is always prompt, thorough and friendly. He has advocated for us when items we have ordered have been incorrect. Glo-Bowl hopes he with us a long time.
We enjoy hearing about how our partners make an impact on your business! We will share your feedback to Breshawn's supervisor. Thank you.
You want AJ he’s the best.
We appreciate the positive feedback! Our team aims to ensure this level of satisfaction for every customer.
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
