Analyzing 6,750,3346.8M ReviewsFor 19,07219.1K Experts

Experts Reviews · Company report
Citizens Driving School logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%57+31.1Reliability 24%35+8.5Value 14%100+14.1Replies to reviews 7%68+4.8Craft & service penalty86−1.4Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Citizens Driving School

Berwyn, IL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #40Position by Experts Score among all companies we track in this category. of 48 driving schools · 4.6★ from 320 Google reviews

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Report card

Percentile vs other driving schools (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Citizens Driving School is better than 57% of driving schools.C
57
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Citizens Driving School is better than 35% of driving schools.D
35
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Citizens Driving School is better than 86% of driving schools.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Citizens Driving School is better than 100% of driving schools.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Citizens Driving School is better than 100% of driving schools.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Citizens Driving School is better than 68% of driving schools.B
68

Reviews for your job

Customers hired Citizens Driving School for 3 kinds of job.

Citizens Driving School for private lessons

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Private lessons”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 15 Google reviews tagged “Private lessons”

SteveLocal Guide · 135 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great place! Some flexibility. Great walk-in class time for high schoolers.

Reasonable pricePrivate lessonsTeen classes
Anqi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ben was my instructor. He was calm and respectful. Helped me pass my drivers exam by answering question with tips for improvement and mock test. Very grateful!

Reasonable pricePrivate lessonsAdult lessons
Nishant4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Passed my test in first attempt after 6hrs of training. Great instructors.

Reasonable pricePrivate lessonsAdult lessons
AntonLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very helpfull, and seamless process. It was very easy to book the appointment especially on a Saturday. I highly recommend this place if you are looking to do your driving test.

Great pricePrivate lessons
Aqueelah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

As I had not driven a car since I was a teenager (over 30 years ago 🫣), I purchased the "Confidence Builder" package, which was the best decision I ever made, especially as an older driver. The package included 10 hours of instruction over 5 weeks (2 hours per session) and use of the school's vehicle for my driving…

Great pricePrivate lessonsAdult lessons
YEQING4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

太黑心的驾校，我考了两次都没过，第二次被那个教练坑了，他如果不坑我的话，我100%能考上，我有同事和朋友以前也在这里考的，他们都是选的那个10小时的套餐，但是只学了两个小时，八个小时就去考了，都过了，但是没退💰，大家都别来，我说的都是真话，很黑，妥妥的黑学校

OverpricedPrivate lessonsAdult lessons
Cheyaka2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Thank you all for teaching me how to work the road. I’m forever grateful. Citizens Driving School provided me with the greatest instructor that I could ever ask for. Thank you Ben for being just that. Your teaching style is one of one and everything I needed to succeed. Thank you for your time and honesty. I love…

Reasonable pricePrivate lessonsAdult lessons
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My Instructor Mr. Li was very informative and professional. He taught me what to do to pass the road test!!! TY

Reasonable pricePrivate lessons
FrancesLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Taught me everything I know about the streets

Great pricePrivate lessons
cocoo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Reasonable pricePrivate lessons
Ayush1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Great pricePrivate lessons
hon5 months ago★★★★★

Rating only, no written review.

Reasonable pricePrivate lessons
Weihao5 months ago★★★★★

Rating only, no written review.

Reasonable pricePrivate lessons
j6 months ago★★★★★

Rating only, no written review.

Great pricePrivate lessonsAdult lessons
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Great pricePrivate lessons

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 45%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Adult lessons23—
Private lessons15—
Teen classes2—

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