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Review from Google · view on Google非常好的教练和教室
Citizens Driving School
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%57+31.1Reliability 24%35+8.5Value 14%100+14.1Replies to reviews 7%68+4.8Craft & service penalty86−1.4Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 48 driving schoolsPosition by Experts Score among all companies we track in this category. · better than 17%
4.6 ★★★★★ 320 Google reviews · 24 photos
87%five-star reviews
4.72★last 12 monthsAverage stars on reviews from the last 12 months only.
10.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
7%reviews answered by the owner
Oct 2026latest review
Citizens Driving School at a glance
Google reviewers rate Citizens Driving School 4.6/5, frequently praising patient instructors, affordable pricing, and the school’s ability to help students pass road tests on the first attempt. The curriculum includes flexible scheduling and confidence-building packages for returning drivers. However, recurring criticisms involve unprofessional front desk interactions, confusing communication regarding payments, and specific complaints about instructor punctuality and teaching methods.
- Google rating: 4.6 out of 5 from 320 reviews (87% five-star).
- Reviews on this page: 320 Google reviews (267 with written comments, 12 with photos).
- Owner responses: the business replied to 7% of reviews.
- Most recent review: October 24, 2026.
- Service: Driving School serving Berwyn, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other driving schools
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Citizens Driving School: 57/100 on this factor. Category median: 83.C
57
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Citizens Driving School: 35/100 on this factor. Category median: 73.D
35
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Citizens Driving School: 86/100 on this factor. Category median: 98.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Citizens Driving School: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Citizens Driving School: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Citizens Driving School: 68/100 on this factor. Category median: 57.B
68
Bar = this company · dark tick = category median.
Star ratings
320 Google reviews we collected
- 5 stars27887%
- 4 stars52%
- 3 stars72%
- 2 stars31%
- 1 star278%
Praise vs complaints
Phrases our text analysis found in 267 written reviews
- Praise34689%
- Complaints4311%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2050%
- Reasonable1845%
- Overpriced13%
- Not sure13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14337%
- Would recommend9023%
- Price & value4411%
- Quality & results3910%
- Speed & response3910%
- Honesty & trust195%
- Communication154%
What customers talk about
We read 267 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was getting back to driving after about 15 years, and he was incredibly patient, calm, and encouraging throughout the whole process.”
“The lady said I had to pay that very instant, and when I told her it seems a little suspicious that they would do this, I GOT YELLED AT by this lady.”
“I would highly recommend Leo to anyone learning to drive!”
“Anyway, I found another school that was 5 stars across the board and got my driver's license on November 22, 2024.”
“Would 100% recommend Citizen Driving School - they’re affordable and very accommodating.”
“The second time, I was ripped off by the instructor.”
“I had an excellent experience with Citizens Driving School at 2601 South Halsted Street, Chicago.”
“He is the worst instructor there and I've sent my other kids to other instructors who are much better.”
“He gave me practical tips that made driving much easier to understand and helped me build confidence very quickly.”
“He was also kind enough to be patient during a hiccup on test day with the appointment center that caused a delay of nearly two hours.”
“…professional instruction, a streamlined process, and instructors who genuinely care about their students' success.…”
“I'm telling you the truth; it's a complete rip-off, a total scam school.”
“Everything was explained clearly, making the experience smooth from start to finish.”
People customers mention
- Mike 43 reviews
- Michael 32 reviews
- Michelle 21 reviews
- Chicago 14 reviews
- Ben 8 reviews
- Peng 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Citizens Driving School for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
Anqi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ben was my instructor. He was calm and respectful. Helped me pass my drivers exam by answering question with tips for improvement and mock test. Very grateful!
Reasonable pricePrivate lessonsAdult lessons
HirushiLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Leo (instructor 3) is an amazing driving instructor! I was getting back to driving after about 15 years, and he was incredibly patient, calm, and encouraging throughout the whole process. He gave me practical tips that made driving much easier to understand and helped me build confidence very quickly. I passed my…
Reasonable priceAdult lessons
AntonLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very helpfull, and seamless process. It was very easy to book the appointment especially on a Saturday. I highly recommend this place if you are looking to do your driving test.
Great pricePrivate lessons
Ethan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Eric was very professional, patient, and clear in his instruction. He taught everything needed to pass the road test and made the process much easier! highly recommend
Reasonable price
Sheree3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Leo best driving instructor ever! He makes sure you know how to drive and is very patient plus doesn't make you nervous. I was terrified of driving and not anymore, great school and I got my license the first test. Thank you Citizen Driving School
Great price
Indrani13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Had a great experience with Instructor Li. He’s very patient and overall a great teacher. Would 100% recommend Citizen Driving School - they’re affordable and very accommodating.
Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Adult lessons | 23 | — |
| Private lessons | 15 | — |
| Teen classes | 2 | — |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 320 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Steve WangLocal Guide · 135 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place! Some flexibility. Great walk-in class time for high schoolers.
- Price assessment: Reasonable price
- Services: Private lessons, Teen classes
Anqi Zheng1 reviewTotal number of Google reviews Anqi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBen was my instructor. He was calm and respectful. Helped me pass my drivers exam by answering question with tips for improvement and mock test. Very grateful!
- Price assessment: Reasonable price
- Services: Private lessons, Adult lessons
Fiona T7 reviewsTotal number of Google reviews Fiona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery bad customer service!!!
Hirushi GunasekaraLocal Guide · 4 reviewsTotal number of Google reviews Hirushi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLeo (instructor 3) is an amazing driving instructor! I was getting back to driving after about 15 years, and he was incredibly patient, calm, and encouraging throughout the whole process. He gave me practical tips that made driving much easier to understand and helped me build confidence very quickly. I passed my road test in first attempt and I’m very grateful for his guidance. I would highly recommend Leo to anyone learning to drive!
- Price assessment: Reasonable price
- Services: Adult lessons
Nishant Kashyap4 reviewsTotal number of Google reviews Nishant has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePassed my test in first attempt after 6hrs of training. Great instructors.
- Price assessment: Reasonable price
- Services: Private lessons, Adult lessons
Anton MateiLocal Guide · 68 reviewsTotal number of Google reviews Anton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpfull, and seamless process. It was very easy to book the appointment especially on a Saturday. I highly recommend this place if you are looking to do your driving test.
- Price assessment: Great price
- Services: Private lessons
tao zhenrong1 reviewTotal number of Google reviews tao has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google一次性过. 太棒了.
Crisa Wang5 reviewsTotal number of Google reviews Crisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent driving school
- Price assessment: Reasonable price
Ethan Lin8 reviewsTotal number of Google reviews Ethan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEric was very professional, patient, and clear in his instruction. He taught everything needed to pass the road test and made the process much easier! highly recommend
- Price assessment: Reasonable price
Business details
- Address: 2601 S Halsted St #1e, Chicago, IL 60608
- Phone: (312) 949-9888
- Website: citizensdrivingschool.com
- Service area: Berwyn, IL