Pressure washing service · Baltimore, MD · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 37 roof cleaningiPosition by Experts Score among all companies we track in this category. · better than 36%
5.0★★★★★206 Google reviews · 23 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers report a perfect 5.0 rating from 206 reviews, with the owner responding to all comments. Customers frequently cite punctual arrivals, clear communication, and thorough cleaning of siding, decks, fences, and driveways. One recurring criticism involves dangerous driving by a company pickup truck, though this appears isolated within the overwhelmingly positive feedback regarding service quality and professionalism.
Google rating: 5.0 out of 5 from 206 reviews (98% five-star).
Reviews on this page: 206 Google reviews (182 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 21, 2026.
Service: Roof Cleaning Company serving Baltimore, Maryland.
Data from Google, last updated October 29, 2026.
Score profile vs other roof cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
City Clean IncRoof Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.City Clean Inc: 94/100 on this factor. Category median: 97.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.City Clean Inc: 89/100 on this factor. Category median: 97.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.City Clean Inc: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.City Clean Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.City Clean Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.City Clean Inc: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
206 Google reviews we collected
5.0of 5
5 stars20298%
4 stars31%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 182 written reviews
100%praise
Praise393100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price941%
Reasonable1359%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11529%
Staff & attitude8822%
Would recommend5815%
Speed & response5514%
Communication359%
Price & value359%
Honesty & trust82%
What customers talk about
We read 182 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The results exceeded my expectations, and the difference is truly remarkable.”
“Their attention to detail, professionalism, and quality of work were outstanding.”
“I couldn’t be happier with the results and would highly recommend City Clean to anyone looking for exceptional power washing services.”
“Efficient; arrived on time promised; took care to keep owners aware of work being done; did a great job.”
“Excellent communication, quick turnaround time, and amazing finished product.”
“The price was very reasonable and the service was top notch.”
“I had a few questions about the service and Leah answered everything honestly and thoroughly.”
People customers mention
Dan17 reviews
Nick8 reviews
Leah5 reviews
Steele3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired City Clean Inc for 4 kinds of job. Pick one to see what they paid and said.
DDet.7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
City Clean did a phenomenal job with the power washing! The results exceeded my expectations, and the difference is truly remarkable. Their attention to detail, professionalism, and quality of work were outstanding. Everything looks fresh, clean, and revitalized. I couldn’t be happier with the results and would…
Reasonable pricePower/pressure washing
DDeeLocal Guide · 49 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Efficient; arrived on time promised; took care to keep owners aware of work being done; did a great job.
Great priceInterior & exterior window cleaningPower/pressure washing
LLiz1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been using City Clean for several years. They do a fantastic job every time. The staff/crew is friendly, knowledgeable, and thorough. Highly recommended.
Great pricePower/pressure washingSoft wash cleaningRoof cleaning
DDavid8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Every time I called, Leah answered.
No waiting.
Leah is very knowledgeable, friendly, pleasant to talk to.
She guided me from start to finish.
I appreciate her help.
Reasonable pricePower/pressure washing
LLiz7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
City Clean tech Nick did an awesome job and we are so pleased with how clean and fresh everything looks. Nick was careful with our yard and deck items, moved them as needed and put everything back in place. The vinyl siding and walkways look like new!
We will be sure to call for any future power washing needs!
Reasonable pricePower/pressure washing
AAndré1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Seth is een joviale en vriendelijke jonge man.
Hij heeft ons ramen gewassen en zijn 100% oké .
Reeds afspraak gemaakt voor volgende keer.
Zeker een aanrader, bedankt Seth !!!
City Clean did a phenomenal job with the power washing! The results exceeded my expectations, and the difference is truly remarkable. Their attention to detail, professionalism, and quality of work were outstanding. Everything looks fresh, clean, and revitalized. I couldn’t be happier with the results and would highly recommend City Clean to anyone looking for exceptional power washing services. Excellent work from start to finish!
Price assessment: Reasonable price
Services: Power/pressure washing
Response from the owner · a week ago
Thank you for the wonderful review and recommendation! We’re thrilled that the results exceeded your expectations. We take pride in delivering detailed, professional work, and it’s great to hear that came through from start to finish. We appreciate you choosing City Clean and look forward to working with you in the future.
D
Dee BrantLocal Guide · 49 reviewsiTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
I’ve been using City Clean for several years. They do a fantastic job every time. The staff/crew is friendly, knowledgeable, and thorough. Highly recommended.
Every time I called, Leah answered.
No waiting.
Leah is very knowledgeable, friendly, pleasant to talk to.
She guided me from start to finish.
I appreciate her help.
Price assessment: Reasonable price
Services: Power/pressure washing
Response from the owner · a month ago
Thank you so much for taking the time to share this! We’re so happy to hear that Leah was able to make the entire process easy for you. Knowing that you could reach her without waiting and count on her guidance means a lot to us. We’ll definitely pass along your kind words, she’ll be so happy to hear them! We appreciate your business and support.
L
Liz Downes7 reviewsiTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
City Clean tech Nick did an awesome job and we are so pleased with how clean and fresh everything looks. Nick was careful with our yard and deck items, moved them as needed and put everything back in place. The vinyl siding and walkways look like new!
We will be sure to call for any future power washing needs!
Price assessment: Reasonable price
Services: Power/pressure washing
Response from the owner · a month ago
Thank you for the great review and 5 stars! We appreciate your business.
A
André Huysman1 reviewiTotal number of Google reviews André has written across all businesses on Google Maps, not just this one.
Seth is een joviale en vriendelijke jonge man.
Hij heeft ons ramen gewassen en zijn 100% oké .
Reeds afspraak gemaakt voor volgende keer.
Zeker een aanrader, bedankt Seth !!!
Price assessment: Great price
Services: Interior & exterior window cleaning
Response from the owner · a month ago
We are happy to hear you like the cleaning. Thank you for sharing your positive feedback!
H
Helen Fitzgerald10 reviewsiTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Nicholas did a wonderful job power/soft wash cleaning of my backyard patio and steps. You’re very blessed to have such a professional employee who takes pride in his work!
City Clean did a nice job cleaning the outside of our house siding, brick, and basement steps which was filthy! They came on time and was very professional. Would highly recommend.
I can’t say enough good things about CityClean. I worked with Leah to get an estimate and schedule the work. Leah was very responsive and communicated effectively. I had a few questions about the service and Leah answered everything honestly and thoroughly. I received text reminders a week before and the day before they were scheduled to do the cleaning. Nick is the tech who did the cleaning. I was completely impressed with Nick’s attitude, courteousness and the results of his hard work. He called to let me know he was on his way and gave the ETA. I highly recommend CityClean. Professional, reliable and very reasonable.
Price assessment: Reasonable price
Services: Soft wash cleaning
Response from the owner · 3 months ago
We are so happy that you had a wonderful experience, thank you so much for sharing! Thank you for your business as well, we will see you next time.
