Analyzing 9,401,0309.4M ReviewsFor 26,78726.8K Experts

Experts Reviews · Company report
City Garage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%57+13.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

City Garage

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #481Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 190 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.City Garage is better than 82% of auto repair shops.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.City Garage is better than 57% of auto repair shops.C
57
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.City Garage is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.City Garage is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.City Garage is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.City Garage is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired City Garage for 8 kinds of job.

City Garage for general repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.38
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 35

All 8 Google reviews tagged “General repairs”

RFLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great staff, really reasonable prices, no hidden charges. They repaired our Chevy Sonic engine turbo charger water inlet with thermostat, gave me an estimate right of the bat and also gave me a military discount. This is a hidden gem. Thanks City Garage!!!

Reasonable priceGeneral repairs & maintenanceVehicle InspectionGeneral repairs
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★

The most irresponsible and incompetent mechanic in Lakeland. They did not fix my car. I am going to stick to the facts: They lied to me and took advantage of me. After I paid them hundreds of dollars, they did not repair my car. They kept my money and would not stand behind their work. Shop manager (LOL) and former…

General repairs
Scott10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good honest people, excellent service.

Auto engine diagnosticGeneral repairs
AmandaLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Logan and the rest of the staff here are so friendly. Their helpful I've been coming here since April (thanks to a referral of another customer) they are always respectful, friendly and helpful. I will NOT take my vehicle anywhere else for service. Seriously they have a waiting room that's air conditioned and snacks…

Air & cabin filter replacementAuto A/C replacementAir conditioning
JamieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service! I’m super happy with them. They fix my suv in 3 days!!!! 💯 recommended

Engine repairGeneral repairsGeneral repairs & maintenance
MelissaLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We always have a great experience at City Garage! Logan and team are the best, they do all they can to help you! They are honest and upfront about what you need. The service is always wonderful. We take both our vehicles to them and wouldn't change that! If you want quality work and fair prices go see them!

ElectricalAuto engine diagnosticElectrical repair
Kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

My first visit to city garage was a good experience. I had a oil change and a radiator replacement. The staff was friendly and the cost was fair. I would recommend having your vehicle serviced with them.

General repairs
Aaron7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The place is super friendly. Professional and the work staff really cares. Had some general repairs. They were prompt and efficient!

General repairs

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 45%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Oil change15—
General repairs & maintenance15—
General repairs8—
Auto engine diagnostic7—
Auto maintenance6—
Tires6—
Engine repair5—
Wheel alignment5—

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