Auto repair shop · Lakeland, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%57+13.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#481 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 32%
4.9★★★★★190 Google reviews · 14 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate City Garage 4.9 out of 5 based on 190 reviews, with the owner responding to 91% of feedback. Customers frequently praise the shop for honest diagnostics, fair pricing, and efficient service on repairs like oil changes, wheel balancing, and engine work. However, low-star reviews describe instances of misdiagnosis, incorrect charges, and unresolved mechanical issues, indicating a pattern of dissatisfaction with specific repair outcomes.
Google rating: 4.9 out of 5 from 190 reviews (95% five-star).
Reviews on this page: 190 Google reviews (165 with written comments, 8 with photos).
Owner responses: the business replied to 91% of reviews.
Most recent review: October 22, 2026.
Service: Auto Repair Shop serving Lakeland, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
City GarageAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.City Garage: 82/100 on this factor. Category median: 87.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.City Garage: 57/100 on this factor. Category median: 85.C
57
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.City Garage: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.City Garage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.City Garage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.City Garage: 100/100 on this factor. Category median: 57.A
100
Bar = this company · dark tick = category median.
Star ratings
190 Google reviews we collected
4.9of 5
5 stars18095%
4 stars42%
3 stars00%
2 stars00%
1 star63%
Praise vs complaints
Phrases our text analysis found in 165 written reviews
95%praise
Praise28695%
Complaints145%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price655%
Reasonable545%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6923%
Quality & results5418%
Price & value5418%
Speed & response4515%
Honesty & trust4314%
Would recommend238%
Communication124%
What customers talk about
We read 165 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I came in for an oil change and was impressed by how fast, professional, and friendly the staff was.”
“They did a great job on two major problems that I had in my vehicle.”
“They replaced the gaskets in my intake manifold but that didn't fix the lean code.”
“I highly recommend this shop for anyone looking for reliable and affordable oil change service.”
“Estimate was $3500 for issues including with air compressor.”
“Logan and the mechanics are welcoming, honest, efficient, and display high standards of expertise.”
“It is something these days to find a friendly, competent and honest repair shop.”
“Lied and said they did a pressure test that showed it was leaking.”
“I felt like they were trustworthy and I will use them again.”
“They explained everything clearly, completed the service quickly, and had me back on the road in no time.”
People customers mention
Logan13 reviews
Shaun4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired City Garage for 8 kinds of job. Pick one to see what they paid and said.
Scott5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
If you need it done right the first time, be sure to contact Logan.
The man fixed me up with a ton of work in a short amount of time. Makes you feel like family.
Michelle10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excellent service from start to finish! I came in for an oil change and was impressed by how fast, professional, and friendly the staff was. They explained everything clearly, completed the service quickly, and had me back on the road in no time. I highly recommend this shop for anyone looking for reliable and…
Reasonable priceOil change
FredLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
These guys have literally saved my bacon twice with my daughter's car. They're honest. They're helpful. They're good mechanics. They get all my business from here on out.
NateLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
These guys get the job done. They observe, report back, and charge fair. I wasn't even charge before when I thought my brakes were going out but apparently it's been so long since I had a new car. break squealing isn't just water or they're going out. Guy reassured, even has the same car and had the same issue, but…
Great priceAuto brake repairVehicle InspectionAuto maintenance
jimLocal Guide · 109 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Went to Ajax with a rattle in the engine compartment. After a through examination it turn out to be a bearing (or two) in the water pump. The removal and replacement was done perfectly. I believe an obvious issue or two may have been addressed while the main job was done.
My vehicle runs and drives like new.
It is…
Craig5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I highly recommend City Garage. They did a great job on two major problems that I had in my vehicle. They did excellent work and gave me a fair and competitive price. Thank you so much!
If you need it done right the first time, be sure to contact Logan.
The man fixed me up with a ton of work in a short amount of time. Makes you feel like family.
Response from the owner · a week ago
We are so glad to hear about your experience and hope that we can do the same in the future. When you are due for service next, be sure to give us a call. We will be happy to get you taken care of.
-Management
allen dLocal Guide · 23 reviewsiTotal number of Google reviews allen has written across all businesses on Google Maps, not just this one.
Excellent service from start to finish! I came in for an oil change and was impressed by how fast, professional, and friendly the staff was. They explained everything clearly, completed the service quickly, and had me back on the road in no time. I highly recommend this shop for anyone looking for reliable and affordable oil change service. I’ll definitely be back!
Price assessment: Reasonable price
Services: Oil change
Response from the owner · 4 months ago
We are so happy to hear about your visit. We take pride in giving the best service possible. We appreciate your feedback and recommendations and look forward to helping in the future.
Logan Hampton
Store Manager
(863)-683-3000
Fred KoehlerLocal Guide · 17 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
These guys have literally saved my bacon twice with my daughter's car. They're honest. They're helpful. They're good mechanics. They get all my business from here on out.
Response from the owner · 4 months ago
Thank you for your continued trust in our business. We are very glad to have been able to take care of your vehicles. We are always here when trouble arrises. Let us know if we can be of service in the future.
Thank you,
Management
NateLocal Guide · 22 reviewsiTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
These guys get the job done. They observe, report back, and charge fair. I wasn't even charge before when I thought my brakes were going out but apparently it's been so long since I had a new car. break squealing isn't just water or they're going out. Guy reassured, even has the same car and had the same issue, but the brakes were fine. That was like 20k miles ago. Like I said, quick and a great price. Always here for local as well.
Price assessment: Great price
Services: Auto brake repair, Vehicle Inspection, Auto maintenance
Response from the owner · 5 months ago
Thank you for sharing your experience. We’re glad you felt taken care of in a fair and efficient way. We appreciate your business and trust in our work. We aim for reliable service with clear communication and fair pricing. We are always here if you have questions or need future service.
-Management
jim tammeLocal Guide · 109 reviewsiTotal number of Google reviews jim has written across all businesses on Google Maps, not just this one.
Went to Ajax with a rattle in the engine compartment. After a through examination it turn out to be a bearing (or two) in the water pump. The removal and replacement was done perfectly. I believe an obvious issue or two may have been addressed while the main job was done.
My vehicle runs and drives like new.
It is something these days to find a friendly, competent and honest repair shop.
Price assessment: Reasonable price
Services: Auto engine diagnostic, Engine repair
Craig Melton5 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
I highly recommend City Garage. They did a great job on two major problems that I had in my vehicle. They did excellent work and gave me a fair and competitive price. Thank you so much!
Response from the owner · 5 months ago
Thank you for the feedback. We’re glad you were satisfied with the service and felt the pricing was fair. We appreciate your business and look forward to helping again in the future.
-Management
Angela RootLocal Guide · 22 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
I do not trust my car with any other mechanic. Logan and the mechanics are welcoming, honest, efficient, and display high standards of expertise.
Price assessment: Great price
Response from the owner · 6 months ago
Thank you so much for taking the time to share your experience. We are greatful to have you as a customer and we are always ready for any service needs that you may have. Always feel welcome to reach out at anytime.
- Management
Ren Flesher1 reviewiTotal number of Google reviews Ren has written across all businesses on Google Maps, not just this one.
