Analyzing 6,700,0396.7M ReviewsFor 18,78818.8K Experts

Experts Reviews · Company report
Classic Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Classic Collision

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #43Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 238 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Classic Collision is better than 85% of auto body shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Classic Collision is better than 86% of auto body shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Classic Collision is better than 100% of auto body shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Classic Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Classic Collision is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Classic Collision is better than 67% of auto body shops.B
67

Reviews for your job

Customers hired Classic Collision for 8 kinds of job.

Classic Collision for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.57
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 48
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 57 Google reviews tagged “Body & Trim” · showing 20

Marvin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I highly recommend Classic Collision! They did an amazing job on my Charger and I couldn’t be happier with how everything turned out. The paint match came out great, everything lines up nicely, and the car looks like it should’ve never been damaged in the first place. The customer service was just as good as the…

Customer photo from Marvin's reviewCustomer photo from Marvin's review
Reasonable pricePaintingBody & Trim
lynda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Shop is clean and staff friendly. I liked that they communicated with me often via text on the progress of when my car would be finished.

Reasonable pricePaintingBody & Trim
Mia15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I highly recommend their work. They completed it earlier than I thought, and it was perfection.

Body & Trim
LandryLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional staff and great receptionist. Car was repaired fast and looks good as new. Job well done.

PaintingBody & Trim
Mirika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job on my vehicle and they are very professional great customer service especially Jennifer she kept me updated on everything, if I had to recommend anyone here I would….GO SEE JEN AT THE ONE ON SUMMER

Reasonable pricePaintingBody & Trim
Ben1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This shop does great work. I was extremely satisfied with my car repair. I highly recommend them.

PaintingBody & Trim
Toni6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Classic Collision did a great job! The staff was professional and very helpful throughout the process. The repairs were completed timely and I’m very pleased with their work.

Great pricePaintingBody & Trim
KarenLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent Service..Friendly Staff..Superb Job. I have used them twice. They get the job done very fast.

Body & Trim
Vince2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Classic collision on Summer did excellent work replacing and painting new bumper for our Nissan Rogue. Two day service and job was outstanding. This is my second repair at this shop and both times the job was excellent..

Reasonable pricePaintingBody & Trim
ALocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great work by these guys after I was rear ended.

Body & Trim
Loretta7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Robbie is wonderful

Reasonable priceBody & Trim
Nee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Drew did a tremendous job with my truck. It was done before the time that he said it was going to be ready. My truck looks brand new. Thanks, classic collision, you're the best at making cars look like they've never been wrecked before. I would 1000% recommend family and friends to you guys.

Great pricePaintingBody & Trim
maryLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent customer service and repairs to my car.

Reasonable priceBody & Trim
WoLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Everyone was very friendly and professional. The shop was clean and my vehicle was delivered 2 days earlier than promised. My vehicle was also returned clean. I will use them again.

Reasonable priceBody & Trim
BobLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Completely professional service Repairing my vehicle. Excellent staff.

Reasonable pricePaintingElectricalBody & Trim
Glenda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Robbie and the lady at the the front desk was very professional, helpful, and the communication about my repairs was excellent. My car looks great!! I would highly recommend Classic Collision body shop on Summer Ave to my family and friends!!

PaintingBody & Trim
Sandy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent work and customer service. My car looks better than new!

Reasonable pricePaintingBody & TrimService not listed
Peggy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Highly recommend. Rate their work as excellent!

Reasonable pricePaintingElectricalBody & Trim
Mark14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Classic Collision finished my car shrewd of schedule and did a great job! Excellent work!!!

Great priceBody & Trim
DeniseLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Polite and professional staff. Car was beautifully repaired. Quick turnaround. Very happy with this business. I would definitely come back.

Great pricePaintingBody & TrimService not listed

Show more body & trim reviews (37 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 53%Overpriced 0%Not sure 23%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim57—
Painting38—
Electrical5—
Auto detailing5—
General repairs & maintenance3—
Welding2—
Auto body & trim repair2—
Auto interior vacuuming2—

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