Auto body shop · Memphis, TN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 42%
4.8★★★★★238 Google reviews · 21 photos
90%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Classic Collision 4.8 out of 5 based on 238 reviews, with the owner responding to 67% of feedback. Customers frequently highlight punctual repairs, clear communication via text updates, and high-quality paint matching that restores vehicles to factory condition. Common criticisms include instances of delayed communication regarding repair status, unresponsive staff during phone calls, and unresolved mechanical issues like malfunctioning lights or mirrors after vehicle pickup.
Google rating: 4.8 out of 5 from 238 reviews (90% five-star).
Reviews on this page: 238 Google reviews (144 with written comments, 7 with photos).
Owner responses: the business replied to 67% of reviews.
Most recent review: October 9, 2026.
Service: Auto Body Shop serving Memphis, Tennessee.
Data from Google, last updated October 26, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Classic CollisionAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Classic Collision: 85/100 on this factor. Category median: 89.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Classic Collision: 86/100 on this factor. Category median: 86.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Classic Collision: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Classic Collision: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Classic Collision: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Classic Collision: 67/100 on this factor. Category median: 65.B
67
Bar = this company · dark tick = category median.
Star ratings
238 Google reviews we collected
4.8of 5
5 stars21590%
4 stars146%
3 stars21%
2 stars10%
1 star63%
Praise vs complaints
Phrases our text analysis found in 144 written reviews
96%praise
Praise19596%
Complaints94%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1025%
Reasonable2153%
Overpriced00%
Not sure923%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5728%
Quality & results5225%
Would recommend3417%
Speed & response2412%
Communication178%
Price & value147%
Honesty & trust63%
What customers talk about
We read 144 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They treated me well throughout the entire process, kept everything professional, and made sure I was satisfied with the finished product.”
“Big deposit fee, didn’t let me know if they ordered parts, not professional”
“They did an amazing job on my Charger and I couldn’t be happier with how everything turned out.”
“…was ready my headlight that they had to replace due to the accident did not work properly I could not believe that they did not check to see if the l…”
“I would highly recommend this repair shop, they made everything easy from start to finish — they were quick to respond, the communication was clear an…”
“The repairs were completed timely and I’m very pleased with their work.”
“I liked that they communicated with me often via text on the progress of when my car would be finished.”
“Drew was super nice and professional it took them maybe 30 minutes and the price was fair!”
“Over priced.”
“Repairs were perfect completed with integrity in a timely, professional and informative manner.”
People customers mention
Robby5 reviews
Drew5 reviews
Robbie3 reviews
Infiniti3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Classic Collision for 8 kinds of job. Pick one to see what they paid and said.
Marvin11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend Classic Collision! They did an amazing job on my Charger and I couldn’t be happier with how everything turned out. The paint match came out great, everything lines up nicely, and the car looks like it should’ve never been damaged in the first place.
The customer service was just as good as the…
Reasonable pricePaintingBody & Trim
lynda5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Shop is clean and staff friendly. I liked that they communicated with me often via text on the progress of when my car would be finished.
Reasonable pricePaintingBody & Trim
Mia15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend their work. They completed it earlier than I thought, and it was perfection.
Body & Trim
Amy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They kept me informed every step of the repair, my car was completed ahead of schedule, everyone was wonderful to work with. Great experience all around.
LandryLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very professional staff and great receptionist. Car was repaired fast and looks good as new. Job well done.
PaintingBody & Trim
Mirika4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great job on my vehicle and they are very professional great customer service especially Jennifer she kept me updated on everything, if I had to recommend anyone here I would….GO SEE JEN AT THE ONE ON SUMMER
I highly recommend Classic Collision! They did an amazing job on my Charger and I couldn’t be happier with how everything turned out. The paint match came out great, everything lines up nicely, and the car looks like it should’ve never been damaged in the first place.
The customer service was just as good as the repair work. They treated me well throughout the entire process, kept everything professional, and made sure I was satisfied with the finished product. You can tell they take pride in their work and care about the quality they send out the door.
The pictures speak for themselves! If you’re looking for a collision shop that does quality work and takes care of its customers, I definitely recommend Classic Collision. 5 stars from me! I added the before and after pictures at the bottom for the visuals.
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · a month ago
Thank you for sharing such a thoughtful review and for recommending us. We’re glad to hear you’re happy with the repairs, paint match, and service on your Charger, and we truly appreciate you trusting us with your vehicle and posting the before and after photos.
lynda scott5 reviewsiTotal number of Google reviews lynda has written across all businesses on Google Maps, not just this one.
They kept me informed every step of the repair, my car was completed ahead of schedule, everyone was wonderful to work with. Great experience all around.
Response from the owner · 2 months ago
It was our pleasure to serve you, and we truly appreciate the thoughtful review! Safe travels and thank you for trusting Classic Collision!
Judy StarrLocal Guide · 14 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Great job on my vehicle and they are very professional great customer service especially Jennifer she kept me updated on everything, if I had to recommend anyone here I would….GO SEE JEN AT THE ONE ON SUMMER
Price assessment: Reasonable price
Services: Painting, Body & Trim
Response from the owner · 2 months ago
It was our pleasure to serve you, and we truly appreciate the thoughtful review! Safe travels, and thank you for trusting Classic Collision!
Brenda Milam5 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
