Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Classic Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty91−0.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Classic Collision

Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.9★ from 248 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Classic Collision is better than 89% of auto body shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Classic Collision is better than 87% of auto body shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Classic Collision is better than 91% of auto body shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Classic Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Classic Collision is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Classic Collision is better than 79% of auto body shops.B
79

Reviews for your job

Customers hired Classic Collision for 3 kinds of job.

Classic Collision for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 48
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 49 Google reviews tagged “Body & Trim” · showing 20

DeNataLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great customer service. Erin in the Burlington office kept me update on everything that wss going on with my car. She was so professional and quick. They are a group of classy people working for Classic Collision group!! Keep up the great work!!

Great priceBody & Trim
Erika10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you to the team at Classic Collision for the outstanding work done to repair my vehicle.

Customer photo from Erika's reviewCustomer photo from Erika's review
Not surePaintingBody & Trim
Tyree4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This Company exceeded my expectations ‼️ They did A great job with my repairs. They communicated super well and they got the job done in a timely manner ‼️🙌🏾 Edit : 2026 and my car was hit again . Went back to them and they literally did better than the first time 😂🫡 I love these guys ! Mike is 🔥🔥🔥

Great pricePaintingBody & Trim
Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast and good quality

Reasonable pricePaintingBody & Trim
Keshwan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very experienced personnel and gave me a good insight before work started. Answered my questions throughout and kept me informed about the progress. I still don’t understand why the prices figures mentioned on the paperwork don’t match what insurance shared.

OverpricedPaintingBody & Trim
vincent7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have worked with this business before, and they were timely in getting the work completed, and finding a PDR person that could do a quality job for less than another PDR person was going to charge, which I was appreciative of Classic Collision finding someone that could do so for my expenditures.

Reasonable pricePaintingBody & Trim
AngelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They were excellent! Their smiles 😃 made me feel welcomed! Thanks for your services! Have a blessed day!

Great pricePaintingBody & Trim
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Top notch experience! Fast, friendly and efficient. Vehicle looks like new again. Definitely would use again.

PaintingBody & Trim
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had an outstanding experience with Classic Collision in Raleigh. From start to finish, the entire process was professional, organized, and stress-free. The staff kept me informed throughout the repair with regular updates, answered all of my questions, and treated me with courtesy and respect. The quality of the…

Great priceBody & Trim
Dorian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great customer service came in, because of a busted bumper and they took me in the same day and got my car back within an hour!

Body & Trim
KEISHERA6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brooke and her team did such an amazing job . I can’t even begin to tell you how much I appreciate them for fixing my crazy mistake ! I am a single mother and I worked super hard to purchase my dream truck and was devastated when I messed up my door but Brooke made me comfortable the entire process. I can’t even…

Customer photo from KEISHERA's reviewCustomer photo from KEISHERA's review
Great priceBody & Trim
Donnie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Classic Collision did an amazing job on my 4Runner. The whole process was smooth and they had it done ahead of schedule. The work was flawless and the staff was honest and easy to deal with. Highly recommend!

Great priceBody & Trim
AndreaLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Classic Collision provided excellent vehicle repair and customer service. I highly recommend!!

Reasonable priceBody & Trim
MelissaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Classic collision did a great job on my van. Repairs were done quickly and customer service was great.

Reasonable pricePaintingBody & Trim
Dion4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Never had any issues with everyone who works there and Jeremy is the go to guy to get things done right..

Great priceBody & Trim
George9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The best people I've ever dealt with in the automotive industry, straight answers no bull shit. Ever person I talked to was nice and not short answered because they were busy, and there work is outstanding with precise time lines, could not recommend them any higher

Body & Trim
AnthonyLocal Guide · 237 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great customer service

Great priceSteering & suspension repairPaintingBody & Trim
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They’ve done really good work for me on two different cars. Nice folks to work with and solid repair work.

Reasonable pricePaintingBody & Trim
Alissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were really nice people, did a fantastic job, were economical, and the car was ready quickly.

Great pricePaintingBody & Trim
Meredith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great company! Got me in quick, great customer service. It was ready when promised, super fast. It was a great experience.

Body & Trim

Show more body & trim reviews (29 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 66%Reasonable 29%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim49—
Painting37—
Steering & suspension repair6—

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