Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Classic Collision logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty91−0.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Classic Collision

Raleigh, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #36Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.9★ from 248 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Classic Collision is better than 89% of auto body shops.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Classic Collision is better than 87% of auto body shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Classic Collision is better than 91% of auto body shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Classic Collision is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Classic Collision is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Classic Collision is better than 79% of auto body shops.B
79

Reviews for your job

Customers hired Classic Collision for 3 kinds of job.

Classic Collision for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 37 Google reviews tagged “Painting” · showing 20

shannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Best shop I’ve been to wonderful place and communication was top tier !

Reasonable pricePainting
Erika10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you to the team at Classic Collision for the outstanding work done to repair my vehicle.

Customer photo from Erika's reviewCustomer photo from Erika's review
Not surePaintingBody & Trim
Tyree4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

This Company exceeded my expectations ‼️ They did A great job with my repairs. They communicated super well and they got the job done in a timely manner ‼️🙌🏾 Edit : 2026 and my car was hit again . Went back to them and they literally did better than the first time 😂🫡 I love these guys ! Mike is 🔥🔥🔥

Great pricePaintingBody & Trim
Frank4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast and good quality

Reasonable pricePaintingBody & Trim
Keshwan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very experienced personnel and gave me a good insight before work started. Answered my questions throughout and kept me informed about the progress. I still don’t understand why the prices figures mentioned on the paperwork don’t match what insurance shared.

OverpricedPaintingBody & Trim
vincent7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have worked with this business before, and they were timely in getting the work completed, and finding a PDR person that could do a quality job for less than another PDR person was going to charge, which I was appreciative of Classic Collision finding someone that could do so for my expenditures.

Reasonable pricePaintingBody & Trim
AngelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They were excellent! Their smiles 😃 made me feel welcomed! Thanks for your services! Have a blessed day!

Great pricePaintingBody & Trim
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Top notch experience! Fast, friendly and efficient. Vehicle looks like new again. Definitely would use again.

PaintingBody & Trim
Anger11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Best place ever to do a repair for your car

Great priceSteering & suspension repairPainting
MelissaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Classic collision did a great job on my van. Repairs were done quickly and customer service was great.

Reasonable pricePaintingBody & Trim
AnthonyLocal Guide · 237 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great customer service

Great priceSteering & suspension repairPaintingBody & Trim
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They’ve done really good work for me on two different cars. Nice folks to work with and solid repair work.

Reasonable pricePaintingBody & Trim
Alissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They were really nice people, did a fantastic job, were economical, and the car was ready quickly.

Great pricePaintingBody & Trim
JoeLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They did a great job repairing my car, it only took 4 days the car looks like new again, very professional and the price was right. I would highly recommend anyone needing paint or body work done to use this shop.

Great pricePaintingBody & Trim
HowardLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Front end repair

Reasonable pricePaintingBody & Trim
Ana9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Have had a great experience with them. They are very professional. Left with my suv looking like new. Would definitely recommend them to everyone.

Great pricePaintingBody & Trim
Tiffany11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I was referred to Classic Collission by my insurance provider. Overall, it was a positive experience. The service was great and the Service coordinator at the front desk was very friendly. I would definitely use them again.

Reasonable pricePaintingService not listed
Kadedra9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I trust Classic Collision with my car every time!

Great priceSteering & suspension repairPaintingBody & Trim
Kercena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Fantastic work! The process was seamless as repairs were completed on-time and as promised.

PaintingBody & Trim
HeatherLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Classic Collision did an excellent job of making my vehicle repair process following an accident, a very smooth and easy experience. The insurance company coordinated everything and Classic Collision coordinated with the vehicle rental agency making the whole experience much less stressful. The staff were friendly…

PaintingBody & Trim

Show more painting reviews (17 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 66%Reasonable 29%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim49—
Painting37—
Steering & suspension repair6—

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