Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Claudia's Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%79+19.2Value 14%87+12.3Replies to reviews 7%87+6.2Craft & service penalty99−0.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Claudia's Cleaning Service

South Bend, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 40 interior cleaning services · 4.8★ from 50 Google reviews

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Report card

Percentile vs other interior cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Claudia's Cleaning Service is better than 78% of interior cleaning services.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Claudia's Cleaning Service is better than 79% of interior cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Claudia's Cleaning Service is better than 99% of interior cleaning services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Claudia's Cleaning Service is better than 87% of interior cleaning services.A
87
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Claudia's Cleaning Service is better than 100% of interior cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Claudia's Cleaning Service is better than 87% of interior cleaning services.A
87

Reviews for your job

Customers hired Claudia's Cleaning Service for 6 kinds of job.

Claudia's Cleaning Service for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$119–$240
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “General housekeeping”

Ted9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

We have a lakefront vacation home rental business with multiple properties, The Lodges at Stone Lake in Cassopolis, Mich., and Claudia and team took over one of our largest properties in May of 2021, the 9-BR, 8-BA Cedar Lodge. Wow - have we been impressed ever since! Besides doing an excellent job with…

Reasonable priceGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
FernandoLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Its been a rough week where we’ve just been busy everyday with kids, school, sports, & work… We are barely home long enough to only sleep and wake up the next day and start all over.. Claudia took my call, came did her thing with her team. Its amazing how the difference is when you have a professional team come in…

Customer photo from Fernando's reviewCustomer photo from Fernando's reviewCustomer photo from Fernando's reviewCustomer photo from Fernando's review
Great priceDeep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Jenn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Claudia’s Cleaning did an absolutely amazing job! They were extremely thorough and paid close attention to detail — my house has never looked better. Their communication was excellent throughout the entire process, and they showed up right on time. I really appreciate the care and pride they put into their work. Highly recommend!

Reasonable priceInterior & exterior window cleaningGeneral housekeepingDeep clean
DarleneLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Claudia and her team have been doing an exceptional job cleaning our home. Its honestly a relief when we come and our home is clean. With 3 kids, one on the way and work plus extra curricular activities 5 days a week cleaning is honestly the last thing on our minds and that gets easily overlooked. We clean up after…

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Professionalism
Lilia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Claudia's team has been cleaning my house for over 2 years. They do an amazing job and I can trust them completely. I highly recommend their services.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Barbara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I started using Claudia’s service this fall when we moved here from Southern Indiana. The team is very thorough and always goes the extra mile. If I need them to focus on something in particular or change up which rooms they clean they are very accommodating. Claudia is very professional and responsive to deal…

General housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
Veronica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for your services, as my health issues have made it hard to clean. Your company helped me out with the daily cleaning. Thank you for treating my pet with care when you come in my home.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My house was a complete mess. I was embarrassed to have somebody clean my house but I needed help. I left the house for them to clean and when I came back I was very impressed at the cleaning and felt relieved to see my house so clean. These ladies didn’t judge me or made me feel uncomfortable. I highly recommend…

Customer photo from Stephanie's reviewCustomer photo from Stephanie's reviewCustomer photo from Stephanie's reviewCustomer photo from Stephanie's review
Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality

Price

$474+92% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 57%Overpriced 7%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean18$271–$497
Standard cleaning13$126–$247
General housekeeping8$119–$240
Moving-related cleaning5$321–$705
Office & workplace cleaning5$124–$261
Interior & exterior window cleaning4—

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