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Clean American Houses

Janitorial service · Hoboken, NJ · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%96+25Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#78 of 127 window cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 39%
5.0 ★★★★★ 104 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
Sep 2026latest review

Clean American Houses at a glance

Reviewers for Clean American Houses in Hoboken, NJ, highlight thorough deep cleaning, move-in services, and high punctuality. Customers frequently note responsive communication via text, flexible scheduling for last-minute requests, and reasonable pricing. One recurring criticism involves requests to increase payment mid-service, though most feedback remains positive regarding staff professionalism and attention to detail.

  • Google rating: 5.0 out of 5 from 104 reviews (98% five-star).
  • Reviews on this page: 104 Google reviews (67 with written comments, 7 with photos).
  • Owner responses: the business replied to 90% of reviews.
  • Most recent review: September 18, 2026.
  • Service: Window Cleaner serving Hoboken, New Jersey.

Data from Google, last updated October 26, 2026.

Score profile vs other window cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

Satisfaction94Reliability96Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 94 (median 97)Reliability: 96 (median 97)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
Clean American HousesWindow Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clean American Houses: 94/100 on this factor. Category median: 97.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clean American Houses: 96/100 on this factor. Category median: 97.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clean American Houses: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clean American Houses: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clean American Houses: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
–

Bar = this company · dark tick = category median.

Star ratings

104 Google reviews we collected

  • 5 stars10298%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 67 written reviews

  • Praise11998%
  • Complaints32%

Topic share

How often each topic comes up in the written reviews

  • Quality & results3327%
  • Staff & attitude2924%
  • Would recommend2621%
  • Speed & response1714%
  • Price & value87%
  • Honesty & trust76%
  • Communication22%

What customers talk about

We read 67 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were incredibly thorough, paid attention to the details, and did a fantastic job throughout the apartment.”
  • “Not only did Clean American Cleaners transform my apartment into a sparkling palace, they were kind and professional while they were there.”
  • “I’m so happy with how everything turned out and would highly recommend Glorys and Clean American Houses.”
  • “Glorys was incredibly flexible in putting together a quote that fit exactly what I needed, very responsive, and easy to work with.”
  • “They work very hard and it is a very reasonable price.”
  • “We run a busy short-term rental, and finding a reliable cleaning crew was our hardest challenge until we found Clean American Homes.”
  • “Their price is also very reasonable, and communication is easy and quick via texting.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Clean American Houses for 5 kinds of job. Pick one to see what they paid and said.

Recent reviews

Agathe3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Glorys and her teammate were amazing! I reached out for a move-in cleaning, and the experience was great from the very beginning. Glorys was incredibly flexible in putting together a quote that fit exactly what I needed, very responsive, and easy to work with. When an unforeseen circumstance meant I had to change…

Customer photo from Agathe's review
JesseLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Glorys and Alexandra are wonderful. Very kind, always on time, and do a thorough job. They add little touches that make it feel extra special. I'd absolutely recommend them.

Michele5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We run a busy short-term rental, and finding a reliable cleaning crew was our hardest challenge until we found Clean American Homes. They are exceptionally thorough, detail-oriented, and completely dependable. Turnover days are high-stress, but the team at Clean American Homes makes it seamless. They follow our…

Maritza1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

If I could give them a 100 out of 10 rating, I would! Not only did Clean American Cleaners transform my apartment into a sparkling palace, they were kind and professional while they were there. I was in a pinch after a cleaner from a different company left my home in worse shape than it was before, and Clean…

TeiLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Glorys and Alexandra were amazing! I was so happy with their cleaning service. The kitchen and bathroom were especially spotless. After moving in, the oven was too dirty to use, so I requested extra oven cleaning — and now it finally feels usable again. I was really impressed by their attention to detail and care.…

Customer photo from Tei's reviewCustomer photo from Tei's review
Standard cleaning
Rossana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rossana Mongiardin It is with Heartfelt Gratitude that I thank Glorys Romero from Clean American Houses for helping my mother and me in a very difficult time Glorys reached out to us, came to our home and made us feel We Are not Alone. She's a blessing in our Community and I will never forget her kindness towards…

Interior & exterior window cleaningDeep clean

Photos

Customer reviews

5.0 ★★★★★ 104 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Agathe Ferri3 reviewsTotal number of Google reviews Agathe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glorys and her teammate were amazing! I reached out for a move-in cleaning, and the experience was great from the very beginning. Glorys was incredibly flexible in putting together a quote that fit exactly what I needed, very responsive, and easy to work with. When an unforeseen circumstance meant I had to change the cleaning date, she was able to accommodate the exact new date I needed (which was a day early with very little notice). And most importantly, the cleaning itself was excellent. They were incredibly thorough, paid attention to the details, and did a fantastic job throughout the apartment. I’m so happy with how everything turned out and would highly recommend Glorys and Clean American Houses.

Response from the owner · a month ago

Thank you so much, Agathe, for such a thoughtful review! ❤️ It was truly a pleasure helping you with your move-in cleaning. I’m so happy to know that you were pleased with the service and attention to detail. At CLEAN AMERICAN HOUSES™, our goal is to create clean, organized, and comfortable spaces that our clients can simply come home and enjoy. Thank you for trusting us with your new home and for recommending our company. We look forward to helping you again! 😊

Jesse HampschLocal Guide · 19 reviewsTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glorys and Alexandra are wonderful. Very kind, always on time, and do a thorough job. They add little touches that make it feel extra special. I'd absolutely recommend them.

Response from the owner · a month ago

Thank you so much, Jesse! Your kind words truly mean a lot to Alexandra and me. ❤️ Thank you for continuing to trust us with your home. We believe a clean home is about more than what you can see it’s also about how you feel when you walk into your space. That’s why we love paying attention to the little details that help make your home feel fresh, comfortable, organized, and peaceful. It’s always a pleasure taking care of your home. Thank you for your continued trust and support! ✨ — Glorys & the CLEAN AMERICAN HOUSES™ Team

Michele Cruz5 reviewsTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We run a busy short-term rental, and finding a reliable cleaning crew was our hardest challenge until we found Clean American Homes. They are exceptionally thorough, detail-oriented, and completely dependable. Turnover days are high-stress, but the team at Clean American Homes makes it seamless. They follow our staging checklist to perfection, restock our guest supplies, and alert us immediately if they spot any damage or maintenance issues left by a guest. Our cleaning ratings on our listing have skyrocketed since we started working with them. If you host short-term rentals and need peace of mind, hire Clean American Homes immediately!

Response from the owner · a month ago

Thank you so much, Michele, for taking the time to share such a thoughtful review. It means a lot to us that you trust Clean American Houses with your short-term rental turnovers. We understand how important reliability, attention to detail, proper staging, and communication are when preparing a property for the next guest, and we’re very happy to know that our work has helped make your turnover days easier and contributed to your guests’ positive experience. It’s truly a pleasure working with you, and we look forward to continuing to care for your property. — The Clean American Houses Team

Maritza Jean-Louis1 reviewTotal number of Google reviews Maritza has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If I could give them a 100 out of 10 rating, I would! Not only did Clean American Cleaners transform my apartment into a sparkling palace, they were kind and professional while they were there. I was in a pinch after a cleaner from a different company left my home in worse shape than it was before, and Clean American Home took my last-minute reservation, even with less than 24 hours notice. It was so amazing to wake up this morning to a beautifully clean home, all thanks to them! I will be a recurring customer for a long, long time.

Response from the owner · a month ago

Maritza, thank you so much for such a beautiful and heartfelt review! 🤍 Reading that you woke up to a beautifully clean home truly made us happy. That is exactly how we want our clients to feel after we leave comfortable, refreshed, and able to simply enjoy their home. We’re especially glad that we were able to help you on such short notice and turn a stressful situation into a positive experience. Thank you for trusting Clean American Houses and for recognizing the kindness and professionalism of our team. It was truly our pleasure to take care of your home, and knowing that you would like to continue with us as a recurring client means so much. We’ll be very happy to welcome you to the Clean American Houses family and continue caring for your home for a long, long time too! 🤍✨ — Glorys & the Clean American Houses Team

TeiLocal Guide · 102 reviewsTotal number of Google reviews Tei has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glorys and Alexandra were amazing! I was so happy with their cleaning service. The kitchen and bathroom were especially spotless. After moving in, the oven was too dirty to use, so I requested extra oven cleaning — and now it finally feels usable again. I was really impressed by their attention to detail and care. Highly recommend! Thank you so much for making our home sparkle!

  • Services: Standard cleaning
Response from the owner · 5 months ago

Hi Tae 😊 Thank you so much for your incredibly kind review and for taking the time to share photos as well. It truly means a lot to us. We’re so happy that you and your family were pleased with the cleaning and that we could help make your new home feel fresh, clean, and comfortable after your move. Thank you again for your trust and support. We truly appreciate it! Glorys CLEAN AMERICAN HOUSES™

Rossana Mongiardin1 reviewTotal number of Google reviews Rossana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rossana Mongiardin It is with Heartfelt Gratitude that I thank Glorys Romero from Clean American Houses for helping my mother and me in a very difficult time Glorys reached out to us, came to our home and made us feel We Are not Alone. She's a blessing in our Community and I will never forget her kindness towards my mother and myself After she and her assistant had made our home environment more comfortable and relaxing they even said a prayer for my mother's healing It showed her quality as a human being May this Holiday Season bring many Blessings to her and her family ❤️

  • Services: Interior & exterior window cleaning, Deep clean
Response from the owner · 10 months ago

Dear Rossana, Thank you from the bottom of my heart for your beautiful words💖. Reading your message moved me deeply not out of sadness, but out of gratitude, because it confirms we are walking the right path🌟. At Clean American Houses, we don’t just clean homes. We help restore peace, dignity, and hope. We truly believe that returning to a clean and cared-for space brings emotional relief, inner balance, and comfort especially during difficult times. A clean home is also a form of healing💫. It was a true honor for us to be there with you and your mother. We didn’t just provide a service — we shared time, conversation, and a genuine human connection. That day, your presence made the work feel sacred. We truly enjoyed that warm conversation, and praying together for your mother’s health was a gift we carry in our hearts. Empathy is a value that goes beyond any profession. Above all, we are people and being present for one another is what truly matters. We may not know the full story behind every situation, but we do know that helping with care, without judgment, can lift a heavy emotional burden. And this time, it was your turn. What a joy and honor it was to be able to help you. Your words are a precious treasure that remind us that this beautiful mission we carry… it really works. And it transforms. This Cleaning with Compassion program was born from the deepest part of my heart, inspired by my father’s kindness. And every time we see its impact, I feel assured it was the right decision. In a world that so often forgets to slow down and care, messages like yours remind us that love still exists… and that even a cleaning company can sow hope, humanity, and connection. May this holiday season fill your home with health, warmth, and new strength🎄🏡. You and your mother will always have a helping hand in us🫶. With deep gratitude, Glorys Romero Founder – Clean American Houses LLC

jk4 reviewsTotal number of Google reviews jk has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I absolutely loved the cleaning! The cleaner did an excellent job, especially in the kitchen and bathroom—everything was spotless and fresh. Really appreciated the attention to detail. Great work!

Response from the owner · a year ago

Thank you so much for your kind words and for taking the time to leave us this 5-star review! 🌟 We’re so happy to know you loved the results we were honestly surprised too by the transformation! 🙌 At Clean American Houses, we take pride in combining professionalism with high-quality, eco-conscious products developed by our own team. This helps us achieve detailed, effective results — especially in areas like kitchens and bathrooms that deserve extra care. It was a pleasure to assist you. We’re always here when you need us again! 💛

Edgar G.7 reviewsTotal number of Google reviews Edgar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I hired them for the first time today, very satisfied with what I got for my money. Attention to detail was impressive. Definitely will hire again.

Response from the owner · a year ago

Hi Edgar! Thank you so much for trusting Clean American Houses for your first professional cleaning service in Jersey City. We're so happy to hear you were satisfied with the quality, attention, and value you received—it’s our mission to deliver top-tier cleaning services that exceed expectations. 🧼✨ Whether it’s for deep cleaning, Airbnb turnovers, move-in/move-out cleanings, or monthly home maintenance, we’re here to help keep your space spotless and stress-free. 🏠🧽 We look forward to cleaning for you again soon—welcome to the Clean American Houses family! 💙 Warm regards, Clean American Houses – Professional Cleaning Services in Jersey City

Emma Zhang3 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service is really good and professional. But they ask you to increase the payment in the middle of the cleaning.

Response from the owner · a year ago

Thank you for your feedback and for acknowledging the professionalism of our service. We understand how unexpected costs can be frustrating, and we want to clarify the situation. When our team arrived, the property was in a much messier state than initially described, which required additional time and effort to restore it properly. The owner of the property was present during the cleaning, and we communicated the need for an adjusted rate due to the extra work involved. We strive to be transparent and fair with our pricing and appreciate your understanding of the effort our team puts into delivering high-quality results. If you have further concerns, please don’t hesitate to reach out to us directly. Thank you again for choosing our service!

Gabriel SleimanLocal Guide · 18 reviewsTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thanks for the great cleaning!

Response from the owner · a year ago

Thank you so much, Gabriel! We’re thrilled to hear that you’re happy with the cleaning. It was a pleasure working with you, and we look forward to helping you keep your space spotless in the future!

Clean American Houses on Google Maps →

Business details