Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently highlight punctuality, professional communication, and effective removal of pet stains and hair from carpets, rugs, and upholstery. Reviewers note that technicians arrive on time, explain the process clearly, and provide consistent results, often recommending the service for future needs. However, a minority of low-star reviews report dissatisfaction with incomplete cleaning of pet hair and alleged damage to flooring materials, leading to disputes and legal action.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
347 Google reviews we collected
Phrases our text analysis found in 301 written reviews
Price verdicts customers left with their Google review
Middle half of what 80 customers paid ($132–$298) · gold mark = category median.
How often each topic comes up in the written reviews
We read 301 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jared did an outstanding job and was professional, courteous and thorough.”
“He repaired a terrible previous job when a new pad was laid on a portion of floor after a water leak which led to bumps and uneven places.”
“Colton was my technician and he was knowledgeable and courteous.”
“They arrived on time, did a great job cleaning the carpets, and were very professional.”
“Jarred Rogers did a great job arriving on time the cleaning of tile was very very good price was better then I thought will be using them again”
“Stay away from them for sure!”
“…Always professional/helpful/polite, always consistent especially with communication and I continue to be happy with the results!…”
“Fair pricing, great communication and our technician, Jared, was absolutely fantastic!”
“3 From my initial call with Nadia for an estimate to completion they were honest, professional and expedient.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Clean Master Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
Jared was fast and efficient. Second time using this company and they do a great job.
Colton was my technician and he was knowledgeable and courteous. He did a great job removing my dog’s accidents in our guest room. Very happy with all the rooms he cleaned, the carpets look great! Thank you for your prompt service!!
Excellent service! They arrived on time, did a great job cleaning the carpets, and were very professional. Highly recommend! Would definitely use them again!
I could not be more delighted with Colton and satisfied with the job. They did a great job cleaning our Lovesac couch. One of our dogs has epilepsy. She had a seizure and urinated on it. They were able to get all of the dog hair out very quickly something I did not even expect, and then thoroughly clean that area in…
Technicians, Mark and Reed, we're very professional and did a great job cleaning bedrooms and stairs for us.
Great service! Mark showed up on time with great energy and cleaned my couch very effectively! Id recommend their services to anyone.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 82 | $176–$340 |
| Upholstery cleaning | 29 | $189–$359 |
| General carpet cleaning | 26 | $170–$334 |
| Area rug cleaning | 24 | $170–$447 |
| Pet stain & odor removal | 23 | $139–$360 |
5.0 ★★★★★ 347 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great job! Grienly, knowledgeble, and fast.
Jared did an outstanding job and was professional, courteous and thorough. My carpet looks perfect! Thank you!
Jared was fast and efficient. Second time using this company and they do a great job.
Colton was my technician and he was knowledgeable and courteous. He did a great job removing my dog’s accidents in our guest room. Very happy with all the rooms he cleaned, the carpets look great! Thank you for your prompt service!!
Excellent service! They arrived on time, did a great job cleaning the carpets, and were very professional. Highly recommend! Would definitely use them again!
They were on time, Quick, and Great results
I could not be more delighted with Colton and satisfied with the job. They did a great job cleaning our Lovesac couch. One of our dogs has epilepsy. She had a seizure and urinated on it. They were able to get all of the dog hair out very quickly something I did not even expect, and then thoroughly clean that area in a couple other others that I greatly appreciate appreciated which were covered in the service. It feels good to be sitting on a clean couch and no longer smelling urine. Thank you so much, Carlton. We greatly appreciate you. You blew it out of the water.!! Carlton was here for about 30 to 45 minutes. He was very quick very efficient and made everything extremely easy.
Technicians, Mark and Reed, we're very professional and did a great job cleaning bedrooms and stairs for us.
I’ve used this company 2 or 3 times now for my carpets …Always professional/helpful/polite, always consistent especially with communication and I continue to be happy with the results!! Thank you to your team!! They do a wonderful job every time!
Thank you Ashley for this great feedback! We appreciate your business.
Great service! Mark showed up on time with great energy and cleaned my couch very effectively! Id recommend their services to anyone.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
