Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts

Experts Reviews · Company report
Clean N Go Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%54+3.8Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Clean N Go Carpet Cleaning

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #190Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 109 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clean N Go Carpet Cleaning is better than 91% of carpet cleaning.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clean N Go Carpet Cleaning is better than 94% of carpet cleaning.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clean N Go Carpet Cleaning is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clean N Go Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clean N Go Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clean N Go Carpet Cleaning is better than 54% of carpet cleaning.C
54

Reviews for your job

Customers hired Clean N Go Carpet Cleaning for 5 kinds of job.

Clean N Go Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$50–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#115 / 180
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “General carpet cleaning”

Nate3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Orlando (the owner) showed up personally, moved the furniture himself, and did an excellent job. The carpets have never been cleaner or more vibrant. It only took about an hour, The carpets were dry after a few hours, and he cleaned two extra carpets for free! I would 100% buy his service again.

Paid $1–50Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Carrie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent services and pricing. Definitely will be returning and referring.

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Todd2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Done a great job will use again

Paid $50–100General carpet cleaning
Jerelyn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time, and very pleased with carpet cleaning.

General carpet cleaning
Rachael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They took great care of me!

General carpet cleaningUpholstery cleaningPet stain & odor removal
Ashlin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shawn was very professional, and even went the extra mile! Thanks again!!

General carpet cleaning+ Professionalism
Seek1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a fantastic job cleaning our carpets! They arrived on time and charged a fair price. Would recommend to a friend.

General carpet cleaning
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, great to work with, had a last minute rush and needed work done on a specific day. They made time on our behalf in order to get our work done at our convenience. Great pricing, will definitely use again. Highly recommended

General carpet cleaning+ Quality+ Professionalism+ Value
kristi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called before arrival, arrived promptly as said. Did a Excellent job on my Bedroom Carpets, pet stains & all. Leaving it fresh & smelling wonderful. I will defer use them again.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JamieLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Amazing services! Good quality work. For an even better price. I would highly recommend Clean N Go to friends and family.. Ive used his services several times and have been very pleased every time. Thanks Orlando!!

General carpet cleaning
Wayne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent job. My entire family will be using this company.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Martha12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sean was excellent cleaning 3 rooms in our ouse and very reasonable price. Will use this company again.

General carpet cleaning+ Professionalism+ Value
Justin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great customer service very friendly and attention to detail

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
richard11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had them come out and clean our carpet in our office. There were pet stains that were bad and made the room smell and looked terrible. They did an amazing job and were very professional. I would definitely recommend them to anyone that needs cleaning services. We even decided to have them do our bedroom while…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ken3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shawn was prompt, courteous, efficient, and did a fantastic job of removing stains, and cleaning our carpet! I’ll never call anyone else for this type of service!

General carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Kymani1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

AMAZING JOB!!!! He came in with a good attitude and got the job done in a good amount of time! thank you so much for your service!! My carpet looks brand new and better than EVER!!! Definitely would recommend to anyone and all.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Quan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommended. Very professional and on time! Great service beginning to end!!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend Clean N Go. The owner is VERY responsive, polite, on time and he did a fabulous job cleaning all my carpets. The cost was also very reasonable. When I had a question regarding drying time, my call was answered immediately. I will DEFINITELY be using Clean n Go again!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
anietra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Highly recommended! On time, professional and great service!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Márton6 months ago★★★★★

Rating only, no written review.

Paid $50–100Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Nazdar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Moe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mai9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality

Price

$156-44% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 71%Reasonable 29%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning24$170–$340
Pet stain & odor removal16$153–$366
Carpet steam cleaning15$170–$371
Upholstery cleaning15$189–$377
Area rug cleaning11$176–$453

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