Clean N Go Carpet Cleaning logo

Clean N Go Carpet Cleaning

Carpet cleaning service · Smyrna, TN · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%54+3.8Craft & service penalty99−0.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#190 of 245 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 23%
4.9 ★★★★★ 109 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
$156typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Clean N Go Carpet Cleaning at a glance

Google reviewers rate Clean N Go Carpet Cleaning 4.9 out of 5 based on 109 reviews. Customers frequently praise the company for punctuality, professional communication, and fair pricing for carpet and upholstery services. Many note effective stain and odor removal, including pet-related issues, and mention that staff often move furniture themselves. One low-star review criticized the business for failing to arrive after a three-hour wait despite prior confirmation, highlighting a lack of reliability in that specific instance.

  • Google rating: 4.9 out of 5 from 109 reviews (94% five-star).
  • Reviews on this page: 109 Google reviews (90 with written comments, 5 with photos).
  • Owner responses: the business replied to 4% of reviews.
  • Most recent review: September 25, 2026.
  • Service: Carpet Cleaning serving Smyrna, Tennessee.

Data from Google, last updated November 6, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction91Reliability94Craft & service99Value100Momentum100Replies to reviews54Satisfaction: 91 (median 96)Reliability: 94 (median 96)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 54 (median 82)
Clean N Go Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clean N Go Carpet Cleaning: 91/100 on this factor. Category median: 96.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clean N Go Carpet Cleaning: 94/100 on this factor. Category median: 96.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Clean N Go Carpet Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clean N Go Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clean N Go Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Clean N Go Carpet Cleaning: 54/100 on this factor. Category median: 82.C
54

Bar = this company · dark tick = category median.

Star ratings

109 Google reviews we collected

  • 5 stars10394%
  • 4 stars44%
  • 3 stars00%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 90 written reviews

  • Praise19998%
  • Complaints42%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1071%
  • Reasonable429%
  • Overpriced00%
  • Not sure00%
$156-44% vs typical carpet cleaning

Middle half of what 11 customers paid ($74–$189) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results5728%
  • Speed & response4120%
  • Staff & attitude3718%
  • Would recommend3618%
  • Price & value2613%
  • Communication31%
  • Honesty & trust31%

What customers talk about

We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Orlando (the owner) showed up personally, moved the furniture himself, and did an excellent job.”
    “Clean N Go is a terrible company!”
  • “Orlando was on time and let me know when his eta was he made the room look 💯 and made it smell better when done got the stains out that I thought mig…”
  • “The technician arrived right on schedule, and their professional, friendly, and knowledgeable approach immediately put me at ease.”
  • “…tter when done got the stains out that I thought might be a problem I will recommend him to everyone i can here are some before and after pictures…”
  • “All of this came at a great value—excellent craftsmanship without breaking the bank.”
  • “Easy to communicate with and did a great job on the carpets”
  • “⭐️⭐️⭐️⭐️⭐️ Excellent, Reliable, and Thorough Carpet Cleaning!”

People customers mention

  • Orlando 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Clean N Go Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

BradLocal Guide · 221 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Orlando was on time and let me know when his eta was he made the room look 💯 and made it smell better when done got the stains out that I thought might be a problem I will recommend him to everyone i can here are some before and after pictures

Customer photo from Brad's reviewCustomer photo from Brad's reviewCustomer photo from Brad's review
Paid $50–100Great priceCarpet steam cleaning
Nate3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Orlando (the owner) showed up personally, moved the furniture himself, and did an excellent job. The carpets have never been cleaner or more vibrant. It only took about an hour, The carpets were dry after a few hours, and he cleaned two extra carpets for free! I would 100% buy his service again.

Paid $1–50Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
MichaelLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Done quickly, professionally, with no issues. Would recommend and definitely will use again.

Paid $150–200Great priceCarpet steam cleaning
Mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fast cleaning and extremely well done. Carpet looks great and got rid of the pet urine smell from where our dog had accidents!

Paid $300–350Great priceCarpet steam cleaning
Suzanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Prompt, polite, thorough. Excellent cleaning of my sofa & loveseat. Will hire again without a doubt.

Paid $150–200Reasonable priceUpholstery cleaning
PoeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Shawn did an amazing job cleaning my sectional and getting all the stains out! Price was better than competitors. Will have to him back to do the carpet and other sectional!

Customer photo from Poe's review
Paid $150–200Great priceUpholstery cleaning

Photos

Customer reviews

4.9 ★★★★★ 109 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Emily Ladd7 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Quality work at a great price! I would use them again. Definitely recommend!

  • Price assessment: Reasonable price
  • Services: Carpet steam cleaning, Pet stain & odor removal
Brad HaynieLocal Guide · 221 reviewsTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Orlando was on time and let me know when his eta was he made the room look 💯 and made it smell better when done got the stains out that I thought might be a problem I will recommend him to everyone i can here are some before and after pictures

  • Price assessment: Great price
  • Price: $50–100
  • Services: Carpet steam cleaning
Nate Sherwood3 reviewsTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Orlando (the owner) showed up personally, moved the furniture himself, and did an excellent job. The carpets have never been cleaner or more vibrant. It only took about an hour, The carpets were dry after a few hours, and he cleaned two extra carpets for free! I would 100% buy his service again.

  • Price assessment: Great price
  • Price: $1–50
  • Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Ryland Barron2 reviewsTotal number of Google reviews Ryland has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Easy to communicate with and did a great job on the carpets

Michael VoelkerLocal Guide · 15 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Done quickly, professionally, with no issues. Would recommend and definitely will use again.

  • Price assessment: Great price
  • Price: $150–200
  • Services: Carpet steam cleaning
Mark Cleghorn5 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fast cleaning and extremely well done. Carpet looks great and got rid of the pet urine smell from where our dog had accidents!

  • Price assessment: Great price
  • Price: $300–350
  • Services: Carpet steam cleaning
Suzanne Buck5 reviewsTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Prompt, polite, thorough. Excellent cleaning of my sofa & loveseat. Will hire again without a doubt.

  • Price assessment: Reasonable price
  • Price: $150–200
  • Services: Upholstery cleaning
PoeLocal Guide · 20 reviewsTotal number of Google reviews Poe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Shawn did an amazing job cleaning my sectional and getting all the stains out! Price was better than competitors. Will have to him back to do the carpet and other sectional!

  • Price assessment: Great price
  • Price: $150–200
  • Services: Upholstery cleaning
Carrie Tassey1 reviewTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent services and pricing. Definitely will be returning and referring.

  • Price assessment: Great price
  • Price: $150–200
  • Services: General carpet cleaning, Pet stain & odor removal
Azar He2 reviewsTotal number of Google reviews Azar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent job thank you,

Clean N Go Carpet Cleaning on Google Maps →

Business details