iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 79 car wash servicesiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★59 Google reviews · 8 photos
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Clean Queen Car Wash five stars based on fifty-nine reviews, noting the owner responds to ninety-three percent of feedback. Customers describe thorough interior and exterior detailing services, including stain removal and pet hair extraction, with staff frequently praised for friendly communication and professional attention to detail. Recurring themes highlight reasonable pricing, efficient service with minimal wait times, and complimentary vacuum access, while no common criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 59 reviews (97% five-star).
Reviews on this page: 59 Google reviews (43 with written comments, 3 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: September 10, 2026.
Service: Car Wash serving Hartford, Connecticut.
Data from Google, last updated November 1, 2026.
Score profile vs other car wash services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Clean Queen Car WashCar Wash Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Clean Queen Car Wash: 96/100 on this factor. Category median: 90.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Clean Queen Car Wash: 97/100 on this factor. Category median: 89.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Clean Queen Car Wash: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Clean Queen Car Wash: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 85.–
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Bar = this company · dark tick = category median.
Star ratings
59 Google reviews we collected
5.0of 5
5 stars5797%
4 stars23%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
100%praise
Praise58100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2787%
Reasonable413%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1628%
Staff & attitude1628%
Price & value1017%
Would recommend1017%
Speed & response47%
Honesty & trust23%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The interior was spotless, every surface was cleaned thoroughly, and the exterior looked shiny and refreshed.”
“The attendant was super friendly and honest and helped me decide which wash to get.”
“If you ever have any questions, make sure to talk to the owner, he is very reasonable and wants to make sure all of his customers are satisfied!”
“Highly recommend this wash and great pricing as well.”
“My car actually looked clean clean, not just a quick rinse like some places.”
“If you’re in East Hartford and need a reliable drive-through car wash, Clean Queen is definitely the spot!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Clean Queen Car Wash for 1 kind of job. Pick one to see what they paid and said.
PPatLocal Guide · 127 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Omar assisted me using my fleet credit card and took the time to sit with me to get it figured out. He was super knowledgable and we finally got it working! Highly recommend this wash and great pricing as well.
Great price
MMonaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Seriously one of the best car washes ever! The attendant was super friendly and honest and helped me decide which wash to get. I can absolutely recommend this car wash!
Great priceService not listed
GGiovanni6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had my vehicle in for a full interior and exterior detail at Clean Queen Car Wash and I couldn’t be happier with the results. The interior was spotless, every surface was cleaned thoroughly, and the exterior looked shiny and refreshed. The staff was friendly, professional, and took great care of my vehicle. I’ll definitely be coming back!
Reasonable priceAuto detailing
MMichelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Coming here as a walk in today! Everyone was friendly and nice! The car looks Amazing we will be back!!! Thank you again!
Great priceAuto detailing
AAlicia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
First time getting our car detailed and washed since buying it used and it looks like new! This was a last minute appointment and they put such great work into the car. We’ll definitely be back. Thanks again!
Great priceAuto detailing
JJessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Amazing, friendly staff and owner! Very personable and my vehicle ( which definitely needed some TLC/cleaning inside!!) looks AMAZING! The gentleman cleaning my car, took his time and paid close attention to the fine details! I will definitely be recommending this place to others and I can’t be more pleased on how clean it is, inside and out!!
Omar assisted me using my fleet credit card and took the time to sit with me to get it figured out. He was super knowledgable and we finally got it working! Highly recommend this wash and great pricing as well.
Price assessment: Great price
Busyness: Not busy
M
Mona PerezLocal Guide · 17 reviewsiTotal number of Google reviews Mona has written across all businesses on Google Maps, not just this one.
Seriously one of the best car washes ever! The attendant was super friendly and honest and helped me decide which wash to get. I can absolutely recommend this car wash!
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Thank you so much! We really appreciate the kind words and are glad our attendant was able to help you pick the right wash without any pressure. Thanks for the recommendation, and we look forward to seeing you again!
D
Denis Prouteau7 reviewsiTotal number of Google reviews Denis has written across all businesses on Google Maps, not just this one.
Thank you! We’re glad you had a great experience with our team and were happy with the results. We really appreciate your business and hope to see you again soon!
J
Juan QuintanaLocal Guide · 3 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
I had my vehicle in for a full interior and exterior detail at Clean Queen Car Wash and I couldn’t be happier with the results. The interior was spotless, every surface was cleaned thoroughly, and the exterior looked shiny and refreshed. The staff was friendly, professional, and took great care of my vehicle. I’ll definitely be coming back!
Price assessment: Reasonable price
Services: Auto detailing
Response from the owner · 2 months ago
Thank you for the awesome review! We’re really glad you were happy with your full detail and the care our team put into your vehicle. We appreciate you trusting us with it and look forward to seeing you again!
M
Michelle Williams1 reviewiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Coming here as a walk in today! Everyone was friendly and nice! The car looks Amazing we will be back!!! Thank you again!
Price assessment: Great price
Services: Auto detailing
Response from the owner · 2 months ago
Thanks for stopping in! We’re happy we could get you in today and even happier to hear you loved how your car turned out. We appreciate the great review and can’t wait to have you back!
A
Alicia Gilliam2 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
First time getting our car detailed and washed since buying it used and it looks like new! This was a last minute appointment and they put such great work into the car. We’ll definitely be back. Thanks again!
Price assessment: Great price
Services: Auto detailing
Response from the owner · 2 months ago
Thank you! There’s nothing better than seeing a used car looking and feeling like new again. We’re glad we could get you in last minute and that you were happy with the results. We really appreciate your business and look forward to having you back!
B
Brenda KoughLocal Guide · 181 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Amazing, friendly staff and owner! Very personable and my vehicle ( which definitely needed some TLC/cleaning inside!!) looks AMAZING! The gentleman cleaning my car, took his time and paid close attention to the fine details! I will definitely be recommending this place to others and I can’t be more pleased on how clean it is, inside and out!!
Price assessment: Great price
Services: Auto detailing
Response from the owner · 2 months ago
Thank you for such a great review! It was a pleasure meeting you, and I’m really glad you’re happy with how your vehicle came out. Our detailers take a lot of pride in their work, especially those little details that make a big difference. We truly appreciate the recommendation and hope to see you again!
G
Giselle Martinez6 reviewsiTotal number of Google reviews Giselle has written across all businesses on Google Maps, not just this one.
Great experience! Love that the vacuums are free being that I have gone to other places and for the same price and still have to pay for vacuums. Will definitely return for sure.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Thank you! We’re glad you had a great experience and enjoyed the free vacuums. We try to give you as much value as possible with every wash. We appreciate you choosing Clean Queen and look forward to seeing you again!