Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Cleaning By Jen logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%56+13.6Value 14%93+13.2Replies to reviews 7%94+6.6Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Cleaning By Jen

St. Clair Shores, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 4.8★ from 278 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning By Jen is better than 77% of mattress cleaning.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning By Jen is better than 56% of mattress cleaning.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning By Jen is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning By Jen is better than 93% of mattress cleaning.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning By Jen is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning By Jen is better than 94% of mattress cleaning.A
94

Reviews for your job

Customers hired Cleaning By Jen for 8 kinds of job.

Cleaning By Jen for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$233
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.92%

All 17 Google reviews tagged “General housekeeping”

GregLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Cleaning by Jen is always super professional. They do a great job, and the price is very reasonable for the quality. More importantly( everyone is always super friendly. They also make my little dog super happy everytime they visit!

Great priceGeneral housekeepingDeep clean
Cyndi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent cleaning. Im.a first time customer and Alyssa and Emerson were fantastic!

General housekeeping
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very fast and did a wonderful job. Would definitely use them again. 👍

Not sureStandard cleaningGeneral housekeeping
Bradley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Abby and Deanna did a great job of cleaning while I was out of town this week. They followed the directions to enter and exit and everything was perfect to come home to .

Reasonable priceStandard cleaningGeneral housekeeping
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I use Cleaning by Jen on just a monthly basis and the service has been great! I love that they will have managers come out to double check work as well as checking in with me to see if there is anything their team can do for me. I have been very happy with them for the past year. Zero complaints at all

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
FrancesLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Just wanted you to know the Scan review was not working but I wanted to be sure that the ladies who were here did an outstanding job. I am so happy that I decided to have this done once a month. The cleaning time works great and they are super great. Thank you Fran Majewski

Paid $250–300Great priceStandard cleaningGeneral housekeeping
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We have used cleaning by Jen for over a year and am always very happy with our experience. They take the time to listen to our wants and needs during cleanings, how no problem using my own products, and are so kind around our dog and children. They work quickly but do a great job. I recommend them to everyone I know.

Reasonable priceStandard cleaningGeneral housekeepingDeep clean
LauraLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I switched to this professional service last year and have been continuously impressed with them. Since they bring multiple people and have an oversight Manager, they are quick and efficient. On occasion they will leave a personal touch or note thanking me for being a customer. I highly recommend Cleaning by Jen!

Paid $200–250Reasonable priceGeneral housekeeping
Luke4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had a wonderful experience. Jen was thorough and made my house look pristine. I will most certainly have her back and recommend her to friends and family.

Great priceGeneral housekeeping
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have been with Clearning by Jen since 2021. They come bi-weekly for a standard cleaning. I find the girls to be professional and the staff easy to work with. I very rarely need to call about something missed but when I do they always offer to come back. I would recommend Cleaning by Jen.

Paid $200–250Reasonable priceCarpet steam cleaningGeneral housekeeping
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We’ve used Cleaning by Jen for years in two homes now for maintenance cleans as well as a moving clean when we sold our home. They are always easy to work with and leave our house sparkly clean. The staff are all so friendly, always saying hi to my kids and even asking about the order of cleaning to not disrupt nap…

Paid $200–250Reasonable priceStandard cleaningMoving-related cleaningCarpet steam cleaning
Susanne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Just want to give a shout out to Cleaning by Jen 🥳 she is local, the girls are very efficient and leave your home smelling marvelously clean…no Chemical smell…just clean❤️

Reasonable priceStandard cleaningGeneral housekeeping
Paige4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve been using Cleaning by Jen for years - they’re reliable, trustworthy and easy to communicate with!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Fionna12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Hallie is the best!!!! We so appreciate her hard work when she’s here. Today she and Mereanda did a great job!!

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Lori3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The staff at Cleaning by Jen are very professional, friendly, and flexible! I have had many different teams come in to clean my home and each of them have been courteous and have done a fantastic job! I highly recommend this company!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
ColleenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceGeneral housekeeping
Crystal6 months ago★

Rating only, no written review.

OverpricedOffice & workplace cleaningStandard cleaningMoving-related cleaning

Price

$183-38% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 64%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning78$153–$271
Deep clean27$290–$536
General housekeeping17$153–$233
Carpet steam cleaning4$214–$484
Moving-related cleaning3$301–$506
General carpet cleaning3$209–$427
Office & workplace cleaning2—
Pet stain & odor removal2$170–$385

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