House cleaning service · St. Clair Shores, MI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%56+13.6Value 14%93+13.2Replies to reviews 7%94+6.6Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#57 of 61 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 7%
4.8★★★★★278 Google reviews · 24 photos
94%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$183typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Cleaning By Jen 4.8 out of 5 based on 278 reviews, with the owner replying to 94 percent of them. Positive feedback highlights thorough deep and maintenance cleaning, punctuality, friendly staff, and reasonable pricing, often noting that crews check work with customers before leaving. Critical reviews describe missed cleaning areas, inconsistent service quality between visits, and concerns that high prices do not match the level of detail provided.
Google rating: 4.8 out of 5 from 278 reviews (94% five-star).
Reviews on this page: 278 Google reviews (236 with written comments, 8 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: November 3, 2026.
Service: Mattress Cleaning Service serving St. Clair Shores, Michigan.
Data from Google, last updated November 6, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Cleaning By JenMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning By Jen: 77/100 on this factor. Category median: 96.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning By Jen: 56/100 on this factor. Category median: 96.C
56
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning By Jen: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning By Jen: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning By Jen: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning By Jen: 94/100 on this factor. Category median: 94.A
94
Bar = this company · dark tick = category median.
Star ratings
278 Google reviews we collected
4.8of 5
5 stars26194%
4 stars31%
3 stars21%
2 stars31%
1 star93%
Praise vs complaints
Phrases our text analysis found in 236 written reviews
97%praise
Praise39097%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price1827%
Reasonable4364%
Overpriced34%
Not sure34%
$183-38% vs typical mattress cleaning
Middle half of what 44 customers paid ($164–$233) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12331%
Staff & attitude9423%
Would recommend6917%
Speed & response6316%
Communication225%
Honesty & trust174%
Price & value143%
What customers talk about
We read 236 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They do a great job, and the price is very reasonable for the quality.”
“amazing job cleaning my house but even beyond that, they are always kind to my dog, they are very easy to communicate with, and they are very accommo…”
“Abby and Caitlin were here recently and everything is always cleaned 10/10.”
“I love the quality of service they’ve provided provide and how efficient they are.”
“…n beyond that, they are always kind to my dog, they are very easy to communicate with, and they are very accommodating.…”
“Glad I ignored my instincts and took a chance.”
“The team is professional, thorough, and incredibly reliable.”
“Do not trust this company they will send you young inexperienced cleaners at a high quality rate makes absolutely zero sense.”
“Pricing for the service and other services are reasonable and fair.”
“My initial impression was that the prices were quite high but based on the list of services they’d cover it seemed they’d be thorough.”
People customers mention
Deanna6 reviews
Abby3 reviews
Kayla3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cleaning By Jen for 8 kinds of job. Pick one to see what they paid and said.
EEmily6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had our first clean this week by “Cleaning By Jen.” Our team was Abby and Ivy. Our home was left smelling fresh, it was clean, and they even added special touches by resetting our master bedset pillows and folding the paper products creatively (i.e. toilet paper and paper towel). The clean was thorough and the theme was prompt.
Paid $150–200Reasonable priceStandard cleaning
CCarolLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★
Alex, Ava and Hannah did a great job on my deep clean. I am following up with bi-weekly services.
Paid $400–450Not sureDeep clean
LLindsey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Love love love! I had a deep clean done by Deanna and Bri. They were wonderful. I have no complaints whatsoever. I will be continuing with maintenance cleans moving forward with Cleaning by Jen!
Paid $450–500Great priceDeep clean
CChris4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Abby and Sheree did a great job cleaning our house. They even had me look everything over to make sure I was pleased with the job they did!! ❤️
Paid $150–200Reasonable priceStandard cleaning
TToni8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I received an initial deep clean service and was very pleased, things were cleaned that i didn't realize were going to be cleaned. It was not a huge home but very dirty! When I came home everything was glistening and details of care were left. Pricing for the service and other services are reasonable and fair.…
Paid $300–350Great priceDeep clean
CCarolLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The cleaning crew was timely, friendly and thorough. My house looked and smelled great after they were done.
Cleaning by Jen is always super professional. They do a great job, and the price is very reasonable for the quality. More importantly( everyone is always super friendly. They also make my little dog super happy everytime they visit!
Price assessment: Great price
Services: General housekeeping, Deep clean
Response from the owner · 2 days ago
Thank you so much, Greg! We truly appreciate your continued support and kind words! Our team always looks forward to seeing you and your sweet pup! 🐾
B
bailee kemmerlingLocal Guide · 16 reviewsiTotal number of Google reviews bailee has written across all businesses on Google Maps, not just this one.
CBJ has been cleaning our house for a few months now and I’ve been very happy with the service they’ve provided. They do an amazing job cleaning my house but even beyond that, they are always kind to my dog, they are very easy to communicate with, and they are very accommodating. They always do a quality check with a manger as well. Our schedule has changed a bit and they always work with us to make sure everything works out for us. I love the quality of service they’ve provided provide and how efficient they are. They come in and get the job done in a timely manner. I highly recommend cleaning by Jen!
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 2 days ago
Thank you so much, Bailee! We're so glad you've been happy with your cleanings! We appreciate you taking the time to share your experience and are always happy to work with your schedule. Thank you for trusting us with your home! ❤️
V
Vicki D8 reviewsiTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
The staff was extremely personable and hard working! Very pleased with the overall deep,cleaning job!
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · 2 days ago
Thank you so much, Vicki! We're so glad you're happy with your deep cleaning. We appreciate your kind words about our team and hope to see you again soon!
E
Emily Jackson6 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
We had our first clean this week by “Cleaning By Jen.” Our team was Abby and Ivy. Our home was left smelling fresh, it was clean, and they even added special touches by resetting our master bedset pillows and folding the paper products creatively (i.e. toilet paper and paper towel). The clean was thorough and the theme was prompt.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · 2 days ago
Thank you so much, Emily! We're so happy you enjoyed your first cleaning with us! It's wonderful to hear you noticed the little extra touches. We truly appreciate you taking the time to share your experience!
C
Cyndi Zwolinski11 reviewsiTotal number of Google reviews Cyndi has written across all businesses on Google Maps, not just this one.
Excellent cleaning. Im.a first time customer and Alyssa and Emerson were fantastic!
Services: General housekeeping
Response from the owner · 2 days ago
Thank you so much, Cynthia! We're so happy you enjoyed your first cleaning! We'll be sure to share your kind words with the team. We appreciate you choosing us!
B
Barbara Rasel2 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Alex, Ava and Hannah did a great job on my deep clean. I am following up with bi-weekly services.
Price assessment: Not sure
Price: $400–450
Services: Deep clean
Response from the owner · 2 days ago
Thank you so much, Carol! We're glad you were happy with your deep cleaning! We'll be sure to share your kind words with the team. We look forward to keeping your home looking its best with your biweekly cleanings!
M
Michelle Harding9 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Thank you for a great experience. My crew, Deanna and Ivy were so kind and helpful. They did a great job, paid attention to detail and ensured I was satisfied before leaving. THANK YOU!
Services: Standard cleaning
Response from the owner · 2 days ago
Thank you so much, Michelle! We're happy to hear you had such a great experience and that our team took good care of you and your home. We really appreciate your kind words and support!
L
Lindsey Marinelli6 reviewsiTotal number of Google reviews Lindsey has written across all businesses on Google Maps, not just this one.
Love love love! I had a deep clean done by Deanna and Bri. They were wonderful. I have no complaints whatsoever. I will be continuing with maintenance cleans moving forward with Cleaning by Jen!
Price assessment: Great price
Price: $450–500
Services: Deep clean
Response from the owner · 2 days ago
Lindsey, thank you so much for such a sweet review! We're thrilled that you loved your deep cleaning! We'll be sure to share your kind words with our team. We truly appreciate you trusting us with your home and look forward to seeing you again! ❤️
