Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Cleaning By Jen logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%56+13.6Value 14%93+13.2Replies to reviews 7%94+6.6Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Cleaning By Jen

St. Clair Shores, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 4.8★ from 278 Google reviews

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Report card

Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning By Jen is better than 77% of mattress cleaning.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning By Jen is better than 56% of mattress cleaning.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning By Jen is better than 100% of mattress cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning By Jen is better than 93% of mattress cleaning.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning By Jen is better than 100% of mattress cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning By Jen is better than 94% of mattress cleaning.A
94

Reviews for your job

Customers hired Cleaning By Jen for 8 kinds of job.

Cleaning By Jen for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.78
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$271
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 78 Google reviews tagged “Standard cleaning” · showing 20

baileeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

CBJ has been cleaning our house for a few months now and I’ve been very happy with the service they’ve provided. They do an amazing job cleaning my house but even beyond that, they are always kind to my dog, they are very easy to communicate with, and they are very accommodating. They always do a quality check with…

Reasonable priceStandard cleaning
Emily6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had our first clean this week by “Cleaning By Jen.” Our team was Abby and Ivy. Our home was left smelling fresh, it was clean, and they even added special touches by resetting our master bedset pillows and folding the paper products creatively (i.e. toilet paper and paper towel). The clean was thorough and the theme was prompt.

Paid $150–200Reasonable priceStandard cleaning
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very fast and did a wonderful job. Would definitely use them again. 👍

Not sureStandard cleaningGeneral housekeeping
MichelleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you for a great experience. My crew, Deanna and Ivy were so kind and helpful. They did a great job, paid attention to detail and ensured I was satisfied before leaving. THANK YOU!

Standard cleaning
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Abby and Sheree did a great job cleaning our house. They even had me look everything over to make sure I was pleased with the job they did!! ❤️

Paid $150–200Reasonable priceStandard cleaning
CarolLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The cleaning crew was timely, friendly and thorough. My house looked and smelled great after they were done.

Paid $250–300Not sureStandard cleaning
Erika3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had our first house cleaning today. The girls did a wonderful job. What a joy it was to come home from work to a sparkly home! The cats were well treated too. Highly reccomend.

Paid $150–200Great priceStandard cleaning
Cynthia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great job every time. I love coming home from work to a sparkling clean home.

Paid $150–200Reasonable priceStandard cleaning
Tammie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Abby did a great job, as always! Very professional, she gets to know you and how you like things done. The girls are in and out, but do a very thorough job. They help set us up for success!

Paid $150–200Great priceStandard cleaning
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I needed a deep clean after the long winter with 4 kids. My house is so clean and it smells so good from the cleaning products. Kayla & Meadow did a great job! I highly recommend this company!

Great priceStandard cleaningDeep clean
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ladies worked together as one unit. Great communication between each other and went above and beyond.

Paid $150–200Reasonable priceStandard cleaning
Bradley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Abby and Deanna did a great job of cleaning while I was out of town this week. They followed the directions to enter and exit and everything was perfect to come home to .

Reasonable priceStandard cleaningGeneral housekeeping
Kerri16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Cleaning By Jen has been great to work with! The staff is always so friendly and they are very thorough in the cleaning of my home. It’s always great to come home to a clean home!

Standard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
RobilynLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My cleans have been fantastic thanks to Abby! Having her constantly every clean has ensured nothing is missed and the same quality each time. Thanks Cleaning By Jen for outstanding customer service!

Paid $150–200Reasonable priceStandard cleaning
Gregory4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The girls do a very good job and are very friendly.

Paid $100–150Great priceStandard cleaning
Cynthia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Very thorough cleaning and attention to detail. Courteous and friendly staff.

Paid $150–200Reasonable priceStandard cleaning
Margaret8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They did an exceptional cleaning job!

Paid $200–250Reasonable priceStandard cleaning
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I use Cleaning by Jen on just a monthly basis and the service has been great! I love that they will have managers come out to double check work as well as checking in with me to see if there is anything their team can do for me. I have been very happy with them for the past year. Zero complaints at all

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Patricia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I had my first cleaning by Jen, Kayla & Melanie came in and just cleaned their hearts out. I was there working in my office. I asked to make up my bed and I still had my top mattress pad in the dryer, she got it and put it on without me asking. When they were done I came out of my office and was amazed at my house.…

Paid $200–250Reasonable priceStandard cleaning
Phillip1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great job

Paid $100–150Reasonable priceStandard cleaning

Show more standard cleaning reviews (58 more) →

Price

$183-38% vs typical mattress cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 64%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning78$153–$271
Deep clean27$290–$536
General housekeeping17$153–$233
Carpet steam cleaning4$214–$484
Moving-related cleaning3$301–$506
General carpet cleaning3$209–$427
Office & workplace cleaning2—
Pet stain & odor removal2$170–$385

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