How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%56+13.6Value 14%93+13.2Replies to reviews 7%94+6.6Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORECleaning By Jen
St. Clair Shores, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #57Position by Experts Score among all companies we track in this category. of 61 mattress cleaning · 4.8★ from 278 Google reviews
Report card
Percentile vs other mattress cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Reviews for your job
Customers hired Cleaning By Jen for 8 kinds of job.
Cleaning By Jen for standard cleaning
Clear ✕All 78 Google reviews tagged “Standard cleaning” · showing 40
CBJ has been cleaning our house for a few months now and I’ve been very happy with the service they’ve provided. They do an amazing job cleaning my house but even beyond that, they are always kind to my dog, they are very easy to communicate with, and they are very accommodating. They always do a quality check with…
We had our first clean this week by “Cleaning By Jen.” Our team was Abby and Ivy. Our home was left smelling fresh, it was clean, and they even added special touches by resetting our master bedset pillows and folding the paper products creatively (i.e. toilet paper and paper towel). The clean was thorough and the theme was prompt.
Very fast and did a wonderful job. Would definitely use them again. 👍
Thank you for a great experience. My crew, Deanna and Ivy were so kind and helpful. They did a great job, paid attention to detail and ensured I was satisfied before leaving. THANK YOU!
Abby and Sheree did a great job cleaning our house. They even had me look everything over to make sure I was pleased with the job they did!! ❤️
The cleaning crew was timely, friendly and thorough. My house looked and smelled great after they were done.
We had our first house cleaning today. The girls did a wonderful job. What a joy it was to come home from work to a sparkly home! The cats were well treated too. Highly reccomend.
Great job every time. I love coming home from work to a sparkling clean home.
Abby did a great job, as always! Very professional, she gets to know you and how you like things done. The girls are in and out, but do a very thorough job. They help set us up for success!
I needed a deep clean after the long winter with 4 kids. My house is so clean and it smells so good from the cleaning products. Kayla & Meadow did a great job! I highly recommend this company!
Ladies worked together as one unit. Great communication between each other and went above and beyond.
Abby and Deanna did a great job of cleaning while I was out of town this week. They followed the directions to enter and exit and everything was perfect to come home to .
Cleaning By Jen has been great to work with! The staff is always so friendly and they are very thorough in the cleaning of my home. It’s always great to come home to a clean home!
My cleans have been fantastic thanks to Abby! Having her constantly every clean has ensured nothing is missed and the same quality each time. Thanks Cleaning By Jen for outstanding customer service!
The girls do a very good job and are very friendly.
Very thorough cleaning and attention to detail. Courteous and friendly staff.
They did an exceptional cleaning job!
I use Cleaning by Jen on just a monthly basis and the service has been great! I love that they will have managers come out to double check work as well as checking in with me to see if there is anything their team can do for me. I have been very happy with them for the past year. Zero complaints at all
I had my first cleaning by Jen, Kayla & Melanie came in and just cleaned their hearts out. I was there working in my office. I asked to make up my bed and I still had my top mattress pad in the dryer, she got it and put it on without me asking. When they were done I came out of my office and was amazed at my house.…
Great job
Great job very thorough.
Jazmyn & Lauren were here today and did a spectacular job on our home! Thank you both so much!!
Cleaning by Jen provided an exceptional deep clean and now maintains my home with routine service. Every visit leaves my space refreshed, detailed, and perfectly cared for. Consistent, professional, and top-tier service
They did great!
I had a fantastic experience with Cleaning by Jen in Chesterfield! The team is professional, thorough, and incredibly reliable. Meadow and Sarah did an amazing job — they paid attention to every detail and left my home spotless. It’s such a great feeling walking into a perfectly clean space. Highly recommend their services!
Cleaning by Jen has been great for us! We have used them as a cleaning company for the last 7 years or so. As a working mom I needed someone to come clean my house for me because I struggled to find the time! They are timely, organized and do a great job every time! They are very thorough and I appreciate the small…
CBJ consistently does a great job. Their employees are friendly and trustworthy. I appreciate how they check in periodically for feedback.
Thorough cleaners, very friendly, did a great job!
I haven’t used a cleaning service in well over 10 years so I was a little nervous to hand over those duties to someone else. Life is getting busier and decided I needed some help around the house. Taylor, Kayley, and Teresa showed up on time, I showed them what to clean, and they did an excellent job! All of the…
They always do a great job. I’ve been using them for many years and I’ve never been disappointed.
Have been using Cleaning by Jen for 4 years now and would highly recommend them!! The team always goes above and beyond.
We are extremely pleased with our biweekly home cleanings. The cleaners are all very professional and personable. Also, very thorough and accommodating. If I mention an area of concern or a special cleaning need, they are quick to take care of things. I'd rate our cleanings an A+ and would highly recommend…
The Cleaning by Jen teams are outstanding. Friendly and efficient. Love having them in the house.
We just want to say how pleased we are with the cleaning service each month. The team does an excellent and very thorough job every time. It’s clear they take pride in their work — everything is spotless, well organized, and consistently done with great attention to detail. We really appreciate the reliability and…
I used CBJ a year ago and was very impressed so I booked another cleaning with them for the same exact areas. This time around, I was pretty disappointed. Only 1 out of 3 of my bathrooms were cleaned. And out of the 1, the floors were not even swept or mopped! Essentially, none of the bathrooms were fully cleaned.…
Just wanted you to know the Scan review was not working but I wanted to be sure that the ladies who were here did an outstanding job. I am so happy that I decided to have this done once a month. The cleaning time works great and they are super great. Thank you Fran Majewski
They do a great job. I would recommend them to others.
We have used cleaning by Jen for over a year and am always very happy with our experience. They take the time to listen to our wants and needs during cleanings, how no problem using my own products, and are so kind around our dog and children. They work quickly but do a great job. I recommend them to everyone I know.
Much more thorough cleaning than other companies we’ve used.
I couldn’t be happier with the cleaning service by Cleaning with Jen! My home is spotless from top to bottom, and every detail is handled with care. The team is professional, efficient, and respectful of my space. I truly appreciated their attention to detail and reliability. Highly recommend!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 78 | $153–$271 |
| Deep clean | 27 | $290–$536 |
| General housekeeping | 17 | $153–$233 |
| Carpet steam cleaning | 4 | $214–$484 |
| Moving-related cleaning | 3 | $301–$506 |
| General carpet cleaning | 3 | $209–$427 |
| Office & workplace cleaning | 2 | — |
| Pet stain & odor removal | 2 | $170–$385 |
