Carpet cleaning service · Pasadena, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty54−4.6Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#99 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★94 Google reviews · 24 photos
93%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Cleaning Carpets N More 4.8 out of 5 based on 94 reviews, frequently citing professional service, punctuality, and reasonable pricing for carpet, furniture, and auto detailing. Customers often note that the company accommodates last-minute requests and communicates effectively. However, some lower-rated reviews mention issues with missing items, surface scratches, or failure to return for unfinished work, while one reviewer reported a missed appointment and lack of follow-up communication.
Google rating: 4.8 out of 5 from 94 reviews (93% five-star).
Reviews on this page: 94 Google reviews (55 with written comments, 1 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: June 10, 2024.
Service: Carpet Cleaning serving Pasadena, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.
Cleaning Carpets N MoreCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Carpets N More: 83/100 on this factor. Category median: 96.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Carpets N More: 77/100 on this factor. Category median: 97.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Carpets N More: 54/100 on this factor. Category median: 99.C
54
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Carpets N More: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Carpets N More: 47/100 on this factor. Category median: 72.C
47
Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
4.8of 5
5 stars8793%
4 stars22%
3 stars22%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
96%praise
Praise9796%
Complaints44%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend2424%
Quality & results2323%
Staff & attitude2121%
Price & value1616%
Speed & response1515%
Communication22%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“HIGHLY recommended if you need your carpets, floors, or furniture cleaned.”
“My house and carpets are 13 years old, so I didn't expect carpets to come out perfect, but these guys did an amazing job, and did much better than expected.”
“Very prompt, beyond impressed with services received, professional, and very reasonable on cost.”
“Called to get an estimate, got a good price, they were very professional and scheduled me right away.”
“Called to get an estimate, got a good price, they were very professional and scheduled me for the next day.”
“Tried to reschedule for a different day since I had to leave and they never got back to me.”
“They were timely and always communicated arrival time!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cleaning Carpets N More for 8 kinds of job. Pick one to see what they paid and said.
Cindy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
They worked me into their schedule last minute after another company was a no show. Great customer service. Definitely will clean the carpets more regularly.
Tim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very prompt, beyond impressed with services received, professional, and very reasonable on cost.
JacobLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Wow, these guys were awesome! My house hasn't felt so clean since it was brand new! They put so much care and attention into making sure it was done right and would last! They should have cleaned my table because now I wanna eat off the floor!
I'll be bringing them back for furniture and car detailing! Cannot recommend Dario and the team enough. 6 stars.
Red12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very professional service. So far I noticed no part of Houston is too far. They also helped move the furniture. Will continue to use their services until this puppy is trained lol.
ali2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Excellent service and professional and friendly. Very good price for his services. I will use him again in the future.
General carpet cleaning+ Professionalism
Ryan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Dario was showed great customer service and was flexible with my schedule. Showed up and was done quickly. Highly recommend.
They worked me into their schedule last minute after another company was a no show. Great customer service. Definitely will clean the carpets more regularly.
Response from the owner · 4 months ago
Thanks so much, Cindy! I’m glad we could get you worked into the schedule last minute and take care of everything after that no-show. We really appreciate the kind words about our customer service, and we’d be happy to help keep your carpets looking fresh on a regular basis.
Tim Villarreal1 reviewiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Very prompt, beyond impressed with services received, professional, and very reasonable on cost.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Steam cleaning
Response from the owner · 4 months ago
Thanks, Tim! We’re glad we could be prompt and keep everything professional, and it means a lot to hear you were impressed with the results. We also appreciate you mentioning the reasonable pricing.
Jacob ClevelandLocal Guide · 29 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Wow, these guys were awesome! My house hasn't felt so clean since it was brand new! They put so much care and attention into making sure it was done right and would last! They should have cleaned my table because now I wanna eat off the floor!
I'll be bringing them back for furniture and car detailing! Cannot recommend Dario and the team enough. 6 stars.
Response from the owner · 4 months ago
Jacob, thank you so much for the amazing review! We’re glad the house feels brand new again and that you noticed the care and attention we put into making sure it’s done right and lasts. We really appreciate the recommendation, and we’d love to help you again with the furniture cleaning and car detailing.
SSD SAMIR4 reviewsiTotal number of Google reviews SSD has written across all businesses on Google Maps, not just this one.
Thanks, Samir! We really appreciate your kind words and are glad you were happy with the service. Hope we can help again whenever you need your carpets cleaned.
Red S.12 reviewsiTotal number of Google reviews Red has written across all businesses on Google Maps, not just this one.
Very professional service. So far I noticed no part of Houston is too far. They also helped move the furniture. Will continue to use their services until this puppy is trained lol.
ali k2 reviewsiTotal number of Google reviews ali has written across all businesses on Google Maps, not just this one.
Called to get an estimate, got a good price, they were very professional and scheduled me right away. The guys were very courteous, professional and did an extraordinary job for 3 bedroom and the living room carpets. Very pleased, I definitely recommend them.
Tabitha Gomez11 reviewsiTotal number of Google reviews Tabitha has written across all businesses on Google Maps, not just this one.
Words cannot express how happy I am after this company left! My car had a smell from muddy water that came into my car after I ran off the road recently. I did not think it would look like new again but I’m in tears! So grateful to this company! So worth it! Book now!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Interior scenting, Auto interior vacuuming, Leather cleaning, Service not listed
