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Cleaning Pros

House cleaning service · Lexington-Fayette, KY · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 155 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 56%
5.0 ★★★★★ 243 Google reviews · 23 photos
98%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$221typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Cleaning Pros at a glance

Google reviewers rate Cleaning Pros five stars based on 243 reviews, with the owner responding to 99% of feedback. Customers frequently cite thorough deep cleaning, move-out services, punctuality, reasonable pricing, and responsive communication as key positives. Two one-star reviews highlight specific criticisms regarding a cleaner leaving the job site early and a refusal to service a household that requested female staff only.

  • Google rating: 5.0 out of 5 from 243 reviews (98% five-star).
  • Reviews on this page: 243 Google reviews (236 with written comments, 1 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Carpet Cleaning serving Lexington-Fayette, Kentucky.

Data from Google, last updated November 2, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction97Reliability96Craft & service100Value100Momentum100Replies to reviews87Satisfaction: 97 (median 96)Reliability: 96 (median 96)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 87 (median 82)
Cleaning ProsCarpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaning Pros: 97/100 on this factor. Category median: 96.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaning Pros: 96/100 on this factor. Category median: 96.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cleaning Pros: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cleaning Pros: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaning Pros: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cleaning Pros: 87/100 on this factor. Category median: 82.A
87

Bar = this company · dark tick = category median.

Star ratings

243 Google reviews we collected

  • 5 stars23998%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star21%

Praise vs complaints

Phrases our text analysis found in 236 written reviews

  • Praise43199%
  • Complaints41%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price4940%
  • Reasonable7158%
  • Overpriced00%
  • Not sure22%
$221-15% vs typical carpet cleaning

Middle half of what 101 customers paid ($158–$347) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results14132%
  • Staff & attitude7818%
  • Speed & response7317%
  • Would recommend7016%
  • Communication368%
  • Price & value256%
  • Honesty & trust123%

What customers talk about

We read 236 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Super thorough and the cleanest my house has looked in months!”
  • “The sweet lady that was here made our house look new again.”
  • “Super quick and easy to book a move-out clean with Ronnie.”
  • “couldn’t have asked for a better job 100% recommend and will be coming back every other week for me here on out”
  • “Laura and the communication with Ronnie were amazing!”
  • “We contacted cleaning pros for a deep clean and the price was very reasonable and we were able to add and remove services.”
  • “…leaning my home, and I highly recommend them to anyone looking for a reliable, detail-oriented cleaning service.…”

People customers mention

  • Ronnie 9 reviews
  • Rosie 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Cleaning Pros for 6 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Emily7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Had my first cleaning this week and everything was great! Super thorough and the cleanest my house has looked in months!

Paid $350–400Reasonable priceStandard cleaning
Lizzie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Super quick and easy to book a move-out clean with Ronnie. They were super helpful and responsive. They did a great job!

Paid $200–250Reasonable price
Priscilla5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rosie, the young woman who cleaned my house worked very hard, and left my rooms sparkling clean! I am so pleased with this service, and look forward to a long term situation with the company.

Paid $200–250Reasonable priceDeep clean
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I had Rosie come do a deep cleaning for our home. She was punctual and personable. She also worked around my yellow lab. I highly recommend her coming to clean your home. I will definitely will be using them again in the future.

Paid $300–350Reasonable priceDeep clean
Olivia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I booked a move-out cleaning for the day I moved out of my apartment, and when I returned, the place looked and smelled amazing! They did a fantastic job, and I couldn’t be happier with the results. I highly recommend this cleaning service and will definitely be using them again in the future!

Paid $100–150Great priceMoving-related cleaning
Josh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I highly recommend cleaning pros for your residential needs. On time, thorough, very professional. Our home looks better than ever.

Paid $300–350Reasonable priceStandard cleaning

Photos

Customer reviews

5.0 ★★★★★ 243 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Emily Staton7 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had my first cleaning this week and everything was great! Super thorough and the cleanest my house has looked in months!

  • Price assessment: Reasonable price
  • Price: $350–400
  • Services: Standard cleaning
Lizzie Nichols2 reviewsTotal number of Google reviews Lizzie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super quick and easy to book a move-out clean with Ronnie. They were super helpful and responsive. They did a great job!

  • Price assessment: Reasonable price
  • Price: $200–250
Response from the owner · 6 days ago

Thanks for trusting us with your move out house cleaning!! 😊🙏

Jason Thompson5 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service. This was for a new build with a ton of dust everywhere. After they were done, the house felt and smelt clean. We will definitely hire them again in the future.

Response from the owner · a week ago

Thank you for having us help with your move in house cleaning! We are happy to help more in the future if you are interested in continuing with reoccurring services!! 🤠🤗

Priscilla Griffin5 reviewsTotal number of Google reviews Priscilla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Rosie, the young woman who cleaned my house worked very hard, and left my rooms sparkling clean! I am so pleased with this service, and look forward to a long term situation with the company.

  • Price assessment: Reasonable price
  • Price: $200–250
  • Services: Deep clean
Response from the owner · a week ago

Thank you for trusting us with your house cleaning! We look forward to helping more in the future!! 🤠🙏

Michelle Hendrix, PA-C1 reviewTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had Rosie come do a deep cleaning for our home. She was punctual and personable. She also worked around my yellow lab. I highly recommend her coming to clean your home. I will definitely will be using them again in the future.

  • Price assessment: Reasonable price
  • Price: $300–350
  • Services: Deep clean
Response from the owner · a week ago

Thank you for trusting us with your house cleaning last week! We are so glad that you are happy with our services and look forward to helping more in the future!! 🤠🙏

Paul Zenor5 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a great job

Response from the owner · a week ago

Thanks for having us help with your move out house cleaning this week! 🤠

Todd Luther1 reviewTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

House looks brand new..everything is spotless. couldn’t have asked for a better job 100% recommend and will be coming back every other week for me here on out

  • Services: Standard cleaning
Response from the owner · a week ago

Thank you for having us clean your home this past week! We look forward to helping more in the future!! 🤠🙏

Monica King5 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was thoroughly pleased with the services that I received in cleaning my bathrooms and my kitchen! Jennifer did an excellent job and paid attention to the details needed to get my rooms back in order! I will definitely use these services again!

Response from the owner · 2 weeks ago

Thank you for having us help with your house cleaning recently!! 🙏🙂

AnaLucia Medrano3 reviewsTotal number of Google reviews AnaLucia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Laura and the communication with Ronnie were amazing!

Response from the owner · 2 weeks ago

Thank you for having us clean your apartment this past week! We are happy to help more in the future if you need us!! 🤠🙏

Chris Zarvas3 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and quick communication. I plan on using them again and would recommend them.

  • Price assessment: Reasonable price
Response from the owner · 2 weeks ago

Thank you for having us help with your house cleanings each month!!! 😃🙏

Cleaning Pros on Google Maps →

Business details