Carpet cleaning service · Lexington-Fayette, KY · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 155 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★151 Google reviews · 7 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Nice&Clean Carpet Care five stars based on 151 reviews, highlighting punctuality, professional communication, and affordable pricing. Customers frequently describe successful removal of stains from carpets, rugs, upholstery, and hard floors, often noting that the cleaning results made surfaces look new. The business is also noted for traveling significant distances to serve residential and commercial clients, with no common criticisms evident in the provided excerpts.
Google rating: 5.0 out of 5 from 151 reviews (100% five-star).
Reviews on this page: 151 Google reviews (129 with written comments, 2 with photos).
Owner responses: the business replied to 13% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Nice&Clean Carpet CareCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nice&Clean Carpet Care: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nice&Clean Carpet Care: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nice&Clean Carpet Care: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nice&Clean Carpet Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nice&Clean Carpet Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
151 Google reviews we collected
5.0of 5
5 stars151100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 129 written reviews
100%praise
Praise272100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7728%
Quality & results7527%
Would recommend5219%
Speed & response3412%
Price & value2911%
Honesty & trust41%
Communication21%
What customers talk about
We read 129 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Nice and Clean traveled over an hour to come clean our rentals and they done great.”
“Ben was prompt, professional, polite, knowledgeable, friendly, and did an excellent job cleaning my sofa and recliner.”
“I would definitely recommend and plan to use him again in the future.”
“Ben was very professional and was quick and courteous.”
“In a few hours, it was restored with extremely fair pricing.”
“Was very professional and a genuine person to do business with.”
“Beyond the work he did, Ben explained what he was doing, was very easy to talk to and had plenty of advise.”
People customers mention
Ben16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nice&Clean Carpet Care for 5 kinds of job. Pick one to see what they paid and said.
MMarcusVLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They did an awesome job. We needed a short turnaround to feel better about our son crawling around the carpet before fully moving in. And they were able to get it done in time. Thanks again
Reasonable priceCarpet steam cleaning
TTerryLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Best carpet cleaning you can have. When they finish within 2 hours completely dry.my carpet looks like new. Polite go right to work 5 stars +.
RRexLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ben and his team excel in being an A+ company! They are courteous and kind to the homeowners. They are prompt and responsive when called upon. They can clean anything, but also offer duct cleaning which is underrated as a necessity to owning a home. Highly recommended
Carpet steam cleaning
JJoshua2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
A great experience all in all! The work that was done was fantastic I'm 100% satisfied. They did such a great job I now doubt my cleaning LOL. I would definitely recommend them to anyone. I just hope they know how greatly appreciative we are!
AAlexisLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ben did an AMAZING job for us with our dryer vent! He kept me well informed on the process and even showed me what our vents looked like before and after the process. I was also expecting I'd have to do a thorough cleaning job after they left, cause years of lint was SHOOTING out of our vents, but Ben made sure that…
RReneeLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We used their service to do church floors which were in need of a very deep clean. Fantastic results! We were afraid some floors needed stripping and waxing, which would’ve been so cost prohibitive! But the owner saved us big money by applying their method, and the floors are shining! The carpets look wonderful…
They did an awesome job. We needed a short turnaround to feel better about our son crawling around the carpet before fully moving in. And they were able to get it done in time. Thanks again
Price assessment: Reasonable price
Services: Carpet steam cleaning
T
Terry DeCapioLocal Guide · 47 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Ben and his team excel in being an A+ company! They are courteous and kind to the homeowners. They are prompt and responsive when called upon. They can clean anything, but also offer duct cleaning which is underrated as a necessity to owning a home. Highly recommended
Services: Carpet steam cleaning
J
Joshua Thomas2 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
A great experience all in all! The work that was done was fantastic I'm 100% satisfied. They did such a great job I now doubt my cleaning LOL. I would definitely recommend them to anyone. I just hope they know how greatly appreciative we are!
A
Alexis ReeseLocal Guide · 11 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Ben did an AMAZING job for us with our dryer vent! He kept me well informed on the process and even showed me what our vents looked like before and after the process. I was also expecting I'd have to do a thorough cleaning job after they left, cause years of lint was SHOOTING out of our vents, but Ben made sure that everything was cleaned up inside and outside. We will definitely be using his service from here on out and recommending to all our friends and family. Thank you all so much for the job you did today! :)
Response from the owner · a year ago
Thank you so much!! Dryer vent cleaning is SOOOOO satisfying; we love it 😃
R
Renee WallaceLocal Guide · 12 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
We used their service to do church floors which were in need of a very deep clean. Fantastic results! We were afraid some floors needed stripping and waxing, which would’ve been so cost prohibitive! But the owner saved us big money by applying their method, and the floors are shining! The carpets look wonderful as well. I definitely recommend their service.
J
JeremyLocal Guide · 21 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
We had a wonderful experience here. We called around to several carpet cleaners that was closer to us and everyone said we was too far away. Nice and Clean traveled over an hour to come clean our rentals and they done great. We will be using them in the future.
K
Kelly DowneyLocal Guide · 17 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.